kkaaz
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posted on June 12, 2002 10:58:02 PM new
Read this thread over on Ebay (looks like a another ongoing fight over Paypal. Pro-paypal users at their best trying to discredit any one with a Paypal problem.)
http://forums.ebay.com/[email protected]^[email protected]/60
And then it leads this user to contact some people and get it into news articles:
http://dailynews.yahoo.com/h/kpix/20020611/lo/3553_1.html
http://beta.kpix.com/news/local/2002/06/11/PayPal_Faces_Lawsuit_Over_Internet_Account.html
Way to go Paypal. It's about time something gets out in the open. You can't use Damon to damage control all your problems.
When a customer has to go to the public to make Paypal do something. Sorry service.
"Tuesday, after Channel 5 called PayPal, Mike Syiek resolved his case, and the company unfroze Jim White's account."
[ edited by kkaaz on Jun 12, 2002 10:59 PM ]
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dealerjim
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posted on June 13, 2002 01:04:54 AM new
Doesn't it just amaze you at what it takes to get PrayPal to get off their a$$es and do the right thing. Think of how many other PrayPal screwees there are out there that are waiting unjust amounts of time to get their problems resolved. I guess to get anything done you must file a lawsuit or contact a local tv station to report the issue. PrayPal actually needs a little negative publicity. Maybe that will straighten up their "we're better than anyone" attitude. But not likely.....
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thchaser200
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posted on June 13, 2002 05:02:33 AM new
Multiple Class-action suits,
I guess that means there are a lot of people out there that can not read the TOS (sarcasm). With this company, it is always the customer's fault, they can never do anything wrong.
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andrew123s
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posted on June 13, 2002 11:48:47 AM new
Damon, why did it take a call to the press to get his account fixed?
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ltlcrafty1
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posted on June 13, 2002 12:46:03 PM new
andrew123s;
Damon's not hangin' out with us these days, he's busy cashing in his shares of stock.
One of the 'risk factors' paypal lists in it's SEC filing is regarding negative media coverage that PayPal had recieved, and acknowledged that future negative media coverage could significantly reduce customer and investor confidence.
So there you have it.
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Flaoisland
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posted on June 13, 2002 02:17:20 PM new
Ltlcrafty1: Did he disappear about the same time there were questions about the illegal gambling and Visa policy?
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ltlcrafty1
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posted on June 13, 2002 06:25:05 PM new
Flaoisland
I think you are correct. It's so hard to keep track. lol. He disappears EVERY time I ask him a question he can't / doesn't want to answer. But most recently, that sounds about right.
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mrfoxy76
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posted on June 13, 2002 07:33:08 PM new
i posted a message last week asking where he was noticed the lack of posts by him guess he cashed his stock out
if he did i take my hat off to him i would have done the same cash and run.
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uaru
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posted on June 13, 2002 08:02:03 PM new
Perhaps Damon feels his efforts in this forum are wasted due to the combative nature the forum has evolved into. If I was Damon I'd deal with customer issues directly through email where I wasn't having to deal with non-customers that had turned a forum into some sort of heckling fest.
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club1man
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posted on June 13, 2002 09:12:45 PM new
Seems to me and others that is his one and only duty. After all he searches the boards to try to quell the bad taste that paypal gives to 99% of the people here and the many other forums. All the other services don't need a full time damage control employee,they have a thing called customer service. His job is basicilly a stall tactic. If he see someone who is gonna cause big waves he notifies the management and they make a decission as to whether to ignore them or BS them into thinking their situation is being tended to.
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ltlcrafty1
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posted on June 13, 2002 10:08:01 PM new
Exactly Stoney. And maybe if he didn't give 'cookie cutter' answers to people's REAL problems, the board wouldn't be so combative.
It only takes browsing through a couple of threads to realize he's not helping you, he's only trying to help paypal.
And if what his bosses are doing with their stock is any indication (in addition to the new class action suits that just popped up), his efforts are failing.
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thchaser200
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posted on June 14, 2002 10:23:36 AM new
Yes, perhaps direct answers would be better. But where is the rest of the paypal debate club
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andrew123s
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posted on June 14, 2002 11:08:05 AM new
Uaru, PayPal fixing 2 users' problems right after and only after the press called them is just one of the many examples that show that PayPal openly invites the "combative nature" of these forums by the way it does business.
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ltlcrafty1
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posted on June 14, 2002 01:40:59 PM new
thchaser200:
<<But where is the rest of the paypal debate club>>
Not sure, but I'm going to 'predict' that very soon a 'new' paypal apologist shows up on this board. And I'll bet he sounds an awful lot like the former 'president' of the paypal debate club. lol
[ edited by ltlcrafty1 on Jun 14, 2002 01:41 PM ]
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dealerjim
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posted on June 15, 2002 03:05:06 AM new
Yeah, sort of like:
Dear Customer,
We are sorry that you have experienced a problem with our service but if you will give us some time I'm sure we can find a way to make it your fault as we are never at fault for any problems that occur.
Regards,
XXXXX
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