posted on June 15, 2002 06:08:16 AM new
Hi- I bought movie tickets online on the 11th of June. I picked them up on the 13th but the theater made a mistake and I missed the film. The theater ran my card and said they issued a refund on the Paypal card.
As of this morning there is no refund. I have the receipt they gave me, but no money..
What do I do now? my account email is [email protected] and the refund should have been issued on 6-13-02 at 5:21pm.
posted on June 15, 2002 10:47:16 AM new
It may take some time, with my merchant account, they usually tell people a credit can take three to five business days to show up on the card.
Not only has damon left the building, so has the rest of the debating team as well
posted on June 15, 2002 03:40:20 PM new
Many credit card companies say it takes around 3 or 4 days for a credit to show up anyway, so it just might be taking awhile.
Sorry about the delay in responding to this. I am spending less time in these forums because of the (generally) hostile nature of some of the posters in the forum. The multiple comments over a concern (like yours) by some actually delays my ability to respond.
Credits issued do take several business days to process back to a card. This is pretty common when credits get applied to any card utilized, so I would generally give it a few business days for credits to appear (in the future).
posted on June 17, 2002 09:17:59 PM new
Why shouldn't people be hostile in these forums when they get email from former employees like this.
From: A Former Paypal Employee xxxxxxx
Personally, as an ex-employee of the company, the most aggravating thing about PP is the bad feelings toward the people who came from X.com.
FYI (I'm just gonna rant a bit here):
X.com and PP were very different companies. X was trying to make something good for people to use, to compete with traditional financial institutions which take people's money to build large buildings and employ thousands of people to do nothing. PP was trying to find a business strategy which would let them IPO and cash out.
Eg: did you know that PP went through several iterations of business plans before trying online payments? They did encryption research, then a Palm app, and then online payments.
The people still at the company are almost entirely from the PP (Confinity) side; most of the people from the X side have left in disgust, or have been removed. The people still there are almost all slimy, amoral people who are only in it to get rich and rip people off.
Ok, I'm done ranting. Just wanted to throw in my 2 cents.
Is there any inside word about all the money they are holding (i.e.. restricted accounts). Are they doing this to pay their bills or what?
[reply]
Not to the best of my knowledge.
If you have a money market account (interest enabled), which PP said was less safe, your money was in an account in your name, so their creditors don't get it if PP goes belly up. If you have the standard (no interest) PP account, your money is in the "PayPal general account".
Something else interesting (this will frighten you): The PP system has no concept of separate accounts in their database for normal accounts; it's just a balance line and historic transactions (with all the money in one big account). There's no correlation between the sum of balances and the real money in the account. So, for the normal accounts, they could have 100 mil in people's balances and only 50 mil in their account, and their system wouldn't even notice. Similarly, if you can find a way to "hack" previous transactions to increase your balance (I think it's happened), you can just take the money, and nobody will notice.
Of course, this should not be relevant to the money market accounts, since they are protected under the law. But you never know with David Sacks (VP product development, a real dishonest slime ball) deciding what the company can and can't do...
The money in restricted accounts is probably irrelevant as far as paying bills. They've frozen probably what, 1 mil tops? They have received 220 mil in VC funding (and gone through 180ish of it)... 1 mil wouldn't even sustain the company for 2 months.
FYI: X accounts (before merger) were real bank accounts; they were always protected (FDIC insured, in fact). Feel the frustration...
I see 6 responses, and only one negative one... is that hostile?? I don't understand your comment about spending less time in forums because of the hostile nature. The general hostile nature comes from the lack of response from you and your company. Isn't that a sign that you should be spending more time fixing problems? How does the hostile nature impact your ability to deal with problems?
posted on June 17, 2002 11:41:52 PM new
Dear forum posters.
It is after midnight in the great nation of Texas and I come to you with a heavy heart. I am unable to sleep due to the fact that I realize by Paldemons post that I'm the cause of your problems with PAYPONZI not being solved. After app. a week or more of ignoring his appointed duties due to meetings with the BIG BAD BOYS, they have determined that my hostile postings have shut down their ability to handle your problems, as well as their computers. It seems to me that if, with one push of a button they can take your money away from you than with one push of a button they could give it back.
Well, I'm actually LMAO because I just became the newest listing in their excuse book.
posted on June 18, 2002 05:08:37 AM new
dealerjim is probably drinking his daily cup of sour milk and putting some idaho baked potato in the oven,soon it will be lunch and he will have them with sour cream and chive.
when din din time comes,he will order chinese carry out-sweet and sour pork with sourdough bread.
In your post, you stated that you do not come to these forum much due to the hostile nature of the posts. I think that perhaps you need to address. People get very upset when it comes down to Money, and your company is holding a lot of peoples money. Some times, instead of a cut and paste answer out of the TOS, perhaps a simple answer would be better.
I know that you understand the TOS, but most people do not, what we the little guy knows is this, if my account is restricted, you have my money, you are letting money come into my account, and it takes a while to get my money.
I personally that there is a place for PayPal or a like PayPal, but do some research on what us, your customers want. I think I can give you an idea, and here are some of those ideas.
1.) We all can understand that from time to time there will disputes between a seller and a buyer. When that complaint is generated, place that amount in restriction or reserve. It still stays in the sellers account until there is a resolution in place. Either a tracking number, or a refund to the customer. Do not restrict the whole account. This in the long run only creates a customer that is no fighting to get the account open and also causes more complaints.
2.) Have the customer service reps on the phones that can actually help a customer either solve complaints, or help a customer get that account back open. Part of the problem with the hostile nature of the forums is that we call and there is nothing the person on the other end of the phone can do other than say we will move this to the right department.
Here is a couple of ideas, and I could right more, but I have to get to work.
People are hostile because Paypal has made them that way.
I am sure you can ask anyone here how they felt about Paypal before they had a problem & everyone will tell you that they loved the service.
Yes I will agree that quoting the TOS from time to time is necessary... (just stop changing it so often)
BUT...
It is the fact that in order to get anything accomplished with customer service (& it is called customer service for a reason) you have to jump thru more hoopes than tigers in the circus.
When the only contact you have with your customers is thru email & phone calls you better make those responses count.
NOBODY likes when other people play games with their money.
Paypal in the eyes of most on this forum has lost credibility because of its inability to properly deal with its own customers.
This is more than just not liking the response you get. This is about how your customer service handles your customers.
It is pathetic.
Fool me once shame on you. Fool me twice shame on me.
It only takes one bad transaction to change someones mind.
There is no doubt in my mind that PAYPAL will either go thru some drastic changes in the near future or simply go out of business
because the current practices & dealings with customers are well beyond what anyone should have to deal with.
posted on June 18, 2002 08:33:54 AM new
i agree ,paypal needs to review and revamp some of their policy-for example account restriction.
why do they lock up the entire account balance and not just the part in question??
with scam sellers,if they run a dutch or even non dutch auctions and did not deliver the goods,there is probably more chargebacks and complaints in the pipeline,as chargebacks can take up to 60 days to come in.
of course this is not helping the good sellers who may have one or two disputes .
this has to go back to paypal allowing members to tap their fund immediately after transaction is completed,either with their debit card or with sending fund to others or transfer to bank.
i heard they have now asked wells fargo to process their transactions,and now IPO is behind them,they can take a closer look at their members and sort out the full versus partime seller,high volume high dollar versus low volume low dollar,those who have been with paypal for years and have no complaint and chargebacks versus those in high risk categories such as electronics,those who deploy drop shipping and those who do have stock and ship next day.
as most are either from ebay or have their own websites,there is plenty of info if they want to analyse us,not to mention paypal has its own history records of what do you call it -number of confirmed addresses we have dealt with??
like good banker,if they tighten their credit policy,they dont need a big customer service staff,an overworked inept customer service is a sick sign that things are out of control.
remember the maytag repair man??
posted on June 18, 2002 10:16:20 AM new
Very constructive posts! I seriously hope Damon is able to accept what's being said without being defensive.
But a question I really want answered (among other questions I've asked in various threads - without a reply from Damon) is regarding Damon's comment "...The multiple comments over a concern (like yours) by some actually delays my ability to respond." WTF? How is that even possible? It must have sounded good to him at the time!
posted on June 18, 2002 10:52:32 AM new
[I am spending less time in these forums because of the (generally) hostile nature of some of the posters in the forum. The multiple comments over a concern (like yours) by some actually delays my ability to respond.
Damon.]
What a joke. The reason you spend less time is because you and Paypal are worthless when it comes to customer service and concern for user security. (so did you ever warn those Paypal users who's credit card numbers where being faxed arround? Or did you hide it and never even notify any users?) And Paypal has no other means of support for upset users so your job is worse then it should be.
Maybe if you worked for a company who takes care of it's customers rather then protecting your own behinds from multiple Lawsuits then you would not have to hear so many Paypal complaints.
Like in my case. Had Paypal not harbored and helped an Ebay user use a Paypal account to attempt mail fraud against me, I would not be one of the many complaining about horrible service and lies told by your company.
Rather then giving them their money back and letting them keep my item without paying for it, you could have denied the fraudulent claim and done an investigation like your terms of use claim.
Or you could have helped me get paid for my item like by doing what I paid you to do. Or maybe you would have answered any of my e-mails or had Paypal phone reps not hang up on the phone when I ask to speak to someone in charge. Or maybe not have lied when you told me I could safely send or receive money to anyone with an e-mail address as a premier account holder when really you just allow fraud and then don’t do anything about it. Or maybe not froze my account once for over a week for no reason or explanation.
But no. Paypal felt the need to charge me a service fee for services never received. Paypal felt the need to tell me I was at "buyers mercy" rather then helping me. And Paypal felt the need to assist an account, which was proven to be used to attempt mail fraud rather then helping a loyal customer.
Maybe if Paypal did what they claim they would do and did what they were paid to do, you wouldn't have so much work Damon.
[ edited by kkaaz on Jun 18, 2002 10:54 AM ]
[ edited by kkaaz on Jun 18, 2002 10:56 AM ]
posted on June 18, 2002 05:00:17 PM new
Hi ltlcrafty1,
I will make the comment easy for you.
The person has a question/problem which is easy to read.
However, multiple people posted to the thread complaining about PayPal(Are club1man,kevkaaz,dealerjim helping the user at all?)
Hi GU1HToM,
Many of the people making complaints here about PayPal here are no longer PayPal customers. I am under no obligation to respond to their comments at all. I also have to add that not every situation that comes to the boards is reflective of a problem with PayPal. As an example, dealerjim had an issue with a seller. He is blaming PayPal for the issue with the seller (listing items at another site) who just happened to be a member of PayPal.
I am here to assist existing users with their issues. However, I am not going to be called names (has happened on more than one occassion) while in these forums, nor do I have to respond to people that don't use the service.
It is not efficient for me to read negative posts from people not even remotely connected to the customer's inquiry. If dealerjim,kevkaaz, and ltlcrfty1 want to complain about PayPal, or accuse PayPal of all kinds of wrongdoing, then that is their right. However, they do interfere with my ability to get customer issues resolved.
The customer that had their account accessed from a region we do not service had their situation resolved (and explained to them in email/posts), yet many of the parties above felt the need to comment on it without knowing the details.
posted on June 18, 2002 06:54:25 PM new
Damon...I am not sure why you even come to the message center???...why not let the customers contact Paypal??...I WOULD NOT POST MY DIRTY LAUNDRY IN HERE FOR SURE...I think this message center is just good for venting and FUSSING and YACKING...Good Luck to Paypal and to non paypal users!!!...
"Many of the people making complaints here about PayPal here are no longer PayPal customers."
And the reason for this is.........
"I am under no obligation to respond to their comments at all."
We have noticed.
"I also have to add that not every situation that comes to the boards is reflective of a problem with PayPal. As an example, dealerjim had an issue with a seller. He is blaming PayPal for the issue with the seller (listing items at another site) who just happened to be a member of PayPal."
So you are saying that PAYPAL is working with a possible suspect?
"I am here to assist existing users with their issues."
We were all exsisting users previously.
"However, I am not going to be called names (has happened on more than one occassion) while in these forums, nor do I have to respond to people that don't use the service."
Well I don't think anyone is going to argue with you about not responding when people call you names.
But...
By not responding to the former customers in any way be it defensive, statistics, or quoting the TOS just looks bad. It doesn't matter what the situation. This forum & your responses or lack of responses are a form of PAYPAL's customer service.
"It is not efficient for me to read negative posts from people not even remotely connected to the customer's inquiry."
True but the people are only responding to what happenned in the own dealings with PAYPAL. When they were PAYPAL customers & how they were dealt with.
"If dealerjim, kevkaaz, and ltlcrfty1 want to complain about PayPal, or accuse PayPal of all kinds of wrongdoing, then that is their right. However, they do interfere with my ability to get customer issues resolved."
Well if someone wants to accuse me & my business of any wrong doing I will talk to this person & try to resolve the situation.
Even if that person is not a customer of mine.
Why?
Because it is a problem that needs resolution. Ignoring it does not make it go away. Be it a week, month, or year the problem is still there. You are just letting them fester (as you can tell by some of the responses) & that leads to them getting more support due to your lack of response.
"The customer that had their account accessed from a region we do not service had their situation resolved (and explained to them in email/posts), yet many of the parties above felt the need to comment on it without knowing the details."
So why are you telling me this here.
Point this out in the appropriate thread. (& continue pointing it out as necessary)
I think it is a pretty simple issue.
This forum & you are a form of PAYPAL's customer service. Alot of us here have had problems with PAYPAL's customer service thru normal channels. So the issues are brought here. Your responses to not dealing with former customers says alot about what other customers can expect from PAYPAL's customer service.
I wonder if I or anyone else reopened our PAYPAL account if your responses would be the same.
Experiences speak volumes. We are here to tell of our experiences. How you respond to them says alot of what about what PAYPAL thinks.
It only takes one bad transaction to change ones mind.
posted on June 18, 2002 11:36:28 PM new
""I also have to add that not every situation that comes to the boards is reflective of a problem with PayPal. As an example, dealerjim had an issue with a seller. He is blaming PayPal for the issue with the seller (listing items at another site) who just happened to be a member of PayPal.""
NO, I am blaming PrayPal for letting this jerk get away with theft. I let you and PrayPal both know that this seller was scamming me along with 10+ other buyers as well. You and/or PrayPal could've reported this criminal to the proper authorities, but did you? NO. PrayPal felt it was better to allow this scam artist to continue doing business and lose a few honest members. How PrayPal can legally advertise any kind of so-called protection just blows my mind. I hope you're happy with your new fraudulent member and how many customers he costs you in the future.
I asked you how it was possible that multiple comments over a concern by some actually delays your ability to respond? (as you previously stated). Your response: "I will make the comment easy for you... However, multiple people posted to the thread complaining about PayPal(Are club1man,kevkaaz,dealerjim helping the user at all?)".
Once again, you didn't answer my question. The fact that people are complaining about PayPal has NOTHING to do with your ability to respond, does it? I don't care if the other posters are helping or not, HOW DOES IT DELAY YOUR ABILITY TO RESPOND?
I believe I've made the question fairly easy for YOU. WHY CAN'T YOU JUST ANSWER THE FRICKEN QUESTION?
You want to know what makes people hostile? It's when you dance around questions with B.S. answers that make no sense!! And you want to know what ensures former customers will NEVER AGAIN become current customers? It's when you make comments like "...are no longer PayPal customers. I am under no obligation to respond to their comments at all..." VERY NICE!!
I know that you give these B.S. answers in hopes that people will get frustrated, give up and go away - but I'm not buying your crap answers - and I want everyone to know just exactly what you do when you can't / don't want to answer something or someone.
I know I don't make tons of money for PayPal, (obviously, because if I did, you'd be kissing my butt) but how about answering the question anyway?
You can look at it this way - You may choose to continue to ignore ligitimate questions and give answers that don't make any sense to myself and others on this board. And myself and others on this board may not be able to do anything about it. But when the media gets a hold of this material - they'll have a field day fileting your ass! If your company is so worried about 'bad press', they'd better watch what they allow their 'Damage Control Rep' to say to 'former' customers.
I can just see Damon on TV with a microphone in his face, trying to give one of his non-answers! ROFLMAO!!
posted on June 20, 2002 07:03:23 PM new
Mr.Paypal: How do you know how many people making complaints here are not your customers? What is many? A few? How could you know how many people making complaints here are not your customers?
