posted on April 9, 2002 07:08:45 PM new
Hi Damon, I sent a billpay payment to cingular wireless on March 12th for $74.25 . They started tracing the payment over 3 weeks ago because it never made it to my acount. Still today I have no answer to where my money is, why it isn't on my acount, and what can be done. They say they are working on it but they told me this is a 3-4 day process. Can you get this worked out. If anything else cancel the transaction and give me my money back. I have been dealing with a Christian & a Mike who is tracing it, yet they will never put them on the phone when I call. I have been a member for over 2 years and I am a current stock holder. My paypal acount is [email protected] . Please help me!
I don't know a great deal about the BillPay Product to give you any advice on what is happening. I am forwarding this to cs escalations, as they should be able to assist in resolving this matter.
posted on April 9, 2002 07:15:29 PM new
That is the problem, no one seems to know anything about the Billpay system. What is the cs escalations? Thanks for the help.
posted on April 10, 2002 10:44:14 AM new
bburgel -
To put it in laymens terms, 'cs escalations' is supposed to make it sound like he's 'referring it UP' to another department. In PayPal terms, it means he'll stick it in someone else's humoungous stack of complaints. Good luck to you, you'll need it!
I was advised yesterday that the problem appears to be on the receiving party's end. The BillPay team advised me they did email you about the matter. They are in contact with that party to see where the issue is (they confirmed the payment was sent/received).
posted on April 11, 2002 02:17:22 PM new
The matter does seem to be getting resolved. I have received both an e-mail and a phone call from the people working on it. I apreciate the help. I do realize that problems can occur with a new service. I do agree that the problem was on the other end. And for some good news on Bidpay I have started to pay my MBNA credit card using it and they post the payment usually within 24 hours of you sending it. Can't be that for quickness!
