posted on December 12, 2001 11:59:13 AM new
Okay, I am confused as hell.
In my PayPal account, there is now a reversal of the charge. After finally getting my points across, they have finally took the money from the felon's account and gave it back to me? I am not sure if this is the case, because I cannot access the money.
I am also not sure if PayPalDamon or someone else at PayPal actually got to their senses about fraud. I'm also thinking it might have to do with a *SPECIAL* call I made.
So, PayPalDamon, if you are reading this, what is going on? I have not received any e-mail about the reversal and I do not have a positive balance. but I see that the charge HAS been reversed.
Uaru, you might be getting that bottle of Dom Perignon.
-- arurenu
"you mean paypal is not my pal?"
The complaint process places a pending reversal when they are worked. I don't have access to your records to see what is going on, so you are more than welcome to contact me directly. I can review it.
posted on December 12, 2001 03:50:20 PM new
I've heard that a pending reversal just means that they will try to get the funds from the sellers paypal acct but may not, just make sure you actually have the money in your bank by the 60 day deadline with your cc company
posted on December 12, 2001 03:55:29 PM new
line item said that the reversal has been completed. they have successfully recovered my funds. however, my credit card company has not received any credit.
Recovered funds are reverted back to the PayPal account. You would need to withdraw the money via check/money order if the payment does appear in your account.
If you are referencing a chargeback, this would be an item that a credit card company would do for you.
I can't give any guidance without the account records.
posted on December 12, 2001 05:13:59 PM new
my account has a $0 balance. it said the funds were transferred to my credit card yesterday. how long does it take for the fund to show up on my credit card?
if the funds show up on my credit card, i need to cancel a lot of actions now...
then paypal has finally done its part. but maybe this is all just a mirage. i don't know and i won't be as trusting this time.
-- arurenu
posted on December 12, 2001 07:13:10 PM new
may be you should take a cold shower and meditate ZEN,instead of working yourself into a frenzy.
you should meditate on the spirtual side of life instead of i want this,i want that.
posted on December 12, 2001 07:37:07 PM new
one can never be too cautious...i've learned this well. when all this is done and over with, i will definitely take your advice. for now, everything is in motion still. this consumer will not give up.
-- arurenu
posted on December 13, 2001 10:47:38 AM new
Hi arurenusan,
I as just advised by customer service why you got your refund. It appears the seller worked the issue, not your call.
"He got his money back, but only because the Seller in question was restricted and contacted us to get unrestricted and the Seller asked to refund everybody who made a complaint against him."
The issue was resolved by the seller, which was the party that your issue was with.
posted on December 13, 2001 12:25:34 PM new
the seller has never contacted me! still, paypal has failed to do a fraud investigation! how ironic! if i had not complained over and over and encouraged all the others to complained about this guy, the seller would have just walked away with my money!
uaru, no! you do not get that bottle of dom perignon. i said i *might* and i reserve my rights to because you did not answer one of my questions in the other thread. and no, i will not take paypal!
in fact, i think uaru should file an application to become a paypal employee. uaru, you are so good with running ppl around, it is a very good job for you
-- arurenu
[ edited by arurenusan on Dec 13, 2001 12:45 PM ]
No, I didn't have access to your records. Customer service alerted me to the fact that the seller refunded impacted users. A representative noticed your posting and forwarded the information to me.
posted on December 13, 2001 01:49:53 PM new
since paypal insists this is still a dispute between buyer and seller, then i will wait for the felon, i mean seller, to contact me for a dispute. i wonder what the odds will be for this seller to contact me and ask me to return his pirated software. i hope he does, and give me his real name and real address.
he only returned my money because you locked his account. as long as you took action to force him into submission, and i don't care what you call it or how you do it, that's all i care about.
-- arurenu
[ edited by arurenusan on Dec 13, 2001 01:56 PM ]
posted on December 13, 2001 01:52:27 PM new
Hi arusenan,
While I certainly understand your frustration with the seller, I do have to advise that calling people felons (where you name them in a public forum) without due legal process could put you in legal hot water.
posted on December 13, 2001 04:31:48 PM new
paypaldamon,
then i will find him and charge him with felony. i will be off the boards for a couple of days to take care of this matter. i appreciate your advice. you can relax now, even though i wasn't trying to give you a hard time.
still, i don't understand why you took this job.
-- arurenu
posted on December 13, 2001 04:36:31 PM new
Hi arurenusan,
"still, i don't understand why you took this job.
-- arurenu
"
Because I am the only one crazy enough to try it
I would appreciate it if you would tell the other boards that the seller has refunded the item. Many users come to the boards to complain about something, but they rarely go back to advise that it has been resolved in some way,shape,or form.
I understand why you were upset (emotional issue)---but I always have to reply with what our policy is...even if I have sympathy.
posted on December 14, 2001 03:41:45 AM new
Actually, what is bad is that a user had to come here and complain to get PayPal to do anything about it. I may be crazy, but I think its easier to take care of a problem "in house" before it goes public. I am assuming PayPal thrives on bad publicity. Mad customers are going to cost you business whether directly or indirectly. Whenever someone tells me they are thinking about buying a computer I tell them right away to make sure and never use PayPal. I know they may never buy or sell anything on the internet but if they ever do they are going to remember that someone once warned them not to use PayPal.
posted on December 14, 2001 10:13:32 AM new
oh great, why does all this happen to me.
the money has not been deposited in my credit card account yet. because...
i blocked my credit card as of 12/10/01 to prevent unnecessary fraud. paypal claimed to have issued a reversal of the charge as of 12/11/01 to the card I just blocked. there is now a problem.
posted on December 14, 2001 04:22:30 PM new
So, Damon, what happens to funds that just sit in a user's restricted account? There are no chargebacks, no activity of fraud, nothing. Just restricted due to your unreasonable verification methods? And the person refuses to give more than 6 forms of identification so the account stays restricted?
After what period of time does paypal.com GIVE the money to the account holder? Or does paypal.com conveniently keep the money? Does it stay in the account earning an idioticly low money market rate and just build for paypal.com to eventually KEEP the money?
posted on December 14, 2001 04:28:00 PM new
Hi Yourdesigns,
General procedure is to release the funds after any chargeback period has elapsed.
Restrictions do not occur for no reason. The reasons for a restriction can be found in the terms of use. They can also be cleared with the user assistance, which may require supplying documentation/information.
Our verification methods, as well as our internal anti-fraud efforts, do catch legitimate users at times. But they can be resolved. It is why our fraud rates are exceptionally low (Gartner Group study stated around 2.62% for online activity, whereas we are less than one-half-of-one percent).
posted on December 14, 2001 09:07:51 PM new
I see.
Verified credit card, verified address, verified bank account, verified e-mail address, faxed utility bill, faxed bank/credit card statement, and EIN do not suffice for paypal.com.
You may also require: a note from the bank, copy of driver's license (even though it is a corporate account and it's own entity), additional utility bills, and additional credit cards statements that do not apply to the credit card on file.
You guys also have the right to restrict an account that has the first part on file with you guys, hold their funds (even though there is NO chargebacks occuring), and then perhaps deem to give the money to the account holder at some future date that is not specified. However, you won't because the account is still restricted, so basically you hold money that does not belong to you. Sounds a lot like fraud on paypal.com part, or perhaps "conversion".
You also have the right NOT to explain why an account has been restricted other than the explanation "further verfication required". When questioned, a paypal user is told that even further verification is required but will not say why. Also the fact that no charges have been reversed on the account.
Questioned further, and paypal.com representatives then just ignore e-mails and hope you go away so paypal.com can keep your money.
Why our bank (Bank of America) required 4 documents from us to enable a full corporate business account is beyond me. They should have taken a blood sample to make sure we had no disease that might limit our account life span. WAIT, it is a corporation and it outlives the officers.
Yup, I am so glad I signed up with paypal.com. I am beginning to think the IRS is nicer.
posted on December 15, 2001 07:04:34 AM new
yourdesigns said-
Why our bank (Bank of America) required 4 documents from us to enable a full corporate business account is beyond me/////////////////////
what 4 documents did bank of america ask from you??
the only one i need to present to my bank for a corporate account is DBA-doing business as.
posted on December 15, 2001 01:51:02 PM new
Actually, BOA didn't even ask for dba license. They asked for our articles, resolution (to determine officers and signers), identification for the secretary, and signatures. Not really all identification. Funny, they did not require a dba license as the corporation does business as itself.
As a corporation you should have to present at least the articles as proof you are a corporation in your state.
posted on December 21, 2001 12:47:25 PM new
Following all these threads on AuctionWatch, it seems that the best way to communicate with PayPal is to make one's complaints public. Those who post on AuctionWatch stand a high chance to receive a reply by Damon, it seems.
After having waited for PayPal replies on mail sent to them directly, I have now set up a website as means of communicating with and about PayPal. The URL is: www.AboutPayPal.org.
For others who want to establish public communication with PayPal, I intend to give space on my site.
But plain talk is cheap. PayPal already has a damaged reputation, so they may not care too much about just another story about someone's bad experience with them.
I therefore intend to use my website www.AboutPayPal.org to focus on reporting about legal action taken against PayPal.
