posted on April 24, 2012 06:26:57 PM new
I'm doing 14 days return on most everything - but in some cases I'm going to no returns at all where I used to offer 3 day returns.
Too bad ebay has forced our hands on this.
posted on April 24, 2012 07:36:13 PM new
No returns. Of course, if someone had a legitimate complaint I would accept a return for a refund, but my TOS state no returns. I don't see any difference in sales.
Jane
posted on April 25, 2012 04:52:41 AM new
I have done no returns for years. Most of my sales have been printed material books etc, Very easy to read or copy. However if the customer isn't happy I will take the item back and refund without question. Hasn't happened yet.
posted on April 25, 2012 07:47:51 AM new
No Returns, no instant mailing - I mail the next day usually, no DC on things that can go in an envelope and mail for 45 cents. Not going to jump through hoops. I think I will still sell just fine but don't need the hassle of this new update. Surprise..as soon as I decided that, a huge weight was lifted off my back!
Of course I will accept things back if I have made a mistake. I am proud of my 100% positive feedback and intend to keep it.
posted on April 25, 2012 08:32:45 AM new
Yes, I will accept returns too. I insert a hint in my listings, "Satisfaction Guaranteed". I stated the same when I gave 3 days return, as well. I guess just wait and find out.
I can't remember when I had my last return.
posted on April 25, 2012 10:40:44 AM new
If you are taking payment from PayPal I don't think it matters what you put. They will give them the money back out of your account anyway. I figure I might as well get the 20% eBay discount.
In my 14 years on eBay I have only had about 15 returns and 10 - 12 of these were at least partly my fault. I gave refunds + shipping costs back to all of them even though I listed no refunds on some.
I have had well over 10,000 sales on eBay so I don't really think it will be a problem to offer 14 day returns and I have always shipped in 1 day.
posted on April 27, 2012 08:05:34 AM new
Question-
when an item is returned to a brick and mortar store say Walmart or Costco,this returned item is no long a new item,it has to be marked down or if defective,returned to the manufacturer or sold to liquidation dealer.
What about a 'new' item say a camera or a laptop sold on Ebay?
What does the Ebay seller do with the returned merchandise?
posted on May 2, 2012 12:21:53 PM new
I'm going with no returns on those items I can't promise 1 day shipping on. I'll offer 14 days on items that do have one day shipping just so I can still get my discount as top rated seller on those items. Even if you have a no return policy it states that if you make a mistake in describing the item your return policy does not mean squat anyway but to be fair PP and Ebay have always gone by my descriptions as written and I've won those cases from buyers who had not bothered to read before buying.. I'm just recentful of the fact they are screwing me out of my discount because an item is to big to be packed and shipped that fast after they turned on me last year and charged me FVF on that shipping of those items in which many cases the shipping is more than the buyer is paying for the item itself!
posted on May 6, 2012 12:17:56 PM new
I sell vintage items... no returns as is typical in any vintage/antique store across America.
Ebay typically oversteps the boundaries of industry standards.
45 days for an INAD? Hope you don't sell electronics. Most electronics stores have a 14 day return policy. After that, it is between the consumer and manufacturer. Even then, the business has the right to inspect the merchandise and approve a refund. eBay forces it down a sellers throat no matter what the real excuse is. Heck, eBay forces a seller to issue a refund if the buyer purchased a stereo, but returned a pair of socks.
Additionally, many electronics stores have a restocking fee for non-defective returns. Anyone can avoid those fees on eBay by filing an INAD. Not only does the seller have to accept the return, but they have to pay for shipping fees too.
I am not going to budge on my listings when it comes to 1 day shipping. No way! Ebay has to learn at some point that they cannot continue to push sellers like this. When they fall flat on their face from these absurd policies will be when they realize it isn't acceptable. There has to be a point where people quit giving in to eBay moving the goal posts.
I started using eBay to grow my business, not to grow eBay into being my boss. I don't work in a call center where a manager monitors my every move, makes sure I meet their thresholds of 99.5% being on a phone, or receiving 100% positive scores from customers. I know when I am successful, I don't need eBay taking all of the credit for my success and that is what they are doing. No more.
posted on May 6, 2012 07:10:54 PM new
Shag,
uploading shipping information is not one day shipping,you can ship in a few days ,some folks only go to the post office once a week!
posted on May 7, 2012 07:48:03 PM new
14 DAYS ,30 DAYS RETURN ON BOOKS,ANTIQUES,ELECTRONICS,COLLECTIBLES,CLOTHES,SHOES?
DESIGNER GOWNS,UNDERWEAR?/
HOW ABOUT TOOTHPICKS?
How do you prove your vintage/antqiue items have been damaged by the buyer?
posted on May 7, 2012 09:47:18 PM new
Legally, it is one day shipping unless you postdate the label. USPS considers shipping an item after the post date as mail fraud. Last I checked, it is a crime and something I prefer not to even be questioned about.
Additionally, when you sell unique items as we do, it is impossible to know exactly what the final dimensions and weight will be until the item is packed for shipment. We don't prepack everything we list since there is no guarantee that it will sell on eBay. I weigh the item and add necessary weight to compensate for packing. Additionally, we also have to guess the size of the box based on the dimensions of the item. Most often, we are within dimensional pricing... but if someone purchases more than one item from us, we have to unpack.
So, even post dating the shipment isn't something that be done effectively unless I am available to ship the next day. I can get most shipments packed, weighed, and labels printed within 1-2 days, sometimes as long as 3 days... and sometimes it may take up to 5 days if I have to special order boxes for larger pieces or have to spend several hours preparing furniture for shipment and scheduling a freight pick up at our dock.
Ebay's new discount system will have to exclude us from it... and our customers will have to pay more because of eBay's greed.
posted on May 8, 2012 07:02:09 AM new
If someone buys from me on Saturday and I print the label same day,but it could be shipped on Tuesday if Monday is a holiday or sometimes the postman just does not come to pick up the package as it is getting late and too dark ?
You may be reading too much into Ebay rules,there are many sellers on Ebay,some of us will print a label just so we can keep track of my sales ,I will print the labels and then go find the item and lay them all out on a table matching labels with the merchandise and then go about finding box and packing them.
I dont get 20% discount,if you want to keep your TRS with 20% discount,you can spin off the sales of furniture and other bulky items to a different seller ID.
posted on May 8, 2012 08:23:37 AM new
I think you miss one important point... to qualify for the 20% discount and TRS... you also have to set your handling time to 1 day.
Printing a label within 24 hours is not handling time. I can guarantee you this will bite ebay in the end. This will open a large can of worms of people printing labels with post dates that are incorrect. This is something USPS will look very closely at.
It is considered a scam to ship items after the post date.
posted on May 8, 2012 08:38:44 AM new
I have been selling in cyberspace since 1990s,I have never been questioned by USPS on the discrepancy between the date on my label and the actual date the item is shipped.
You can spin off the bulky merchandise ,and whatever you cannot ship same or next day to another seller ID.
So you current seller ID will continue to enjoy TRS with 20 % discount,but then I dont know if you are really trying to save 20% on your high ticket items which happen to be bulky or need more than one day to ship.
You cant have everything,you can also leave out your bulky items and not sell them on Ebay ,sell them either in your physical or cyber store outside Ebay.
Ebay cannot tailor its rules to favor a small group of sellers,same or next day shippping is to exclude those who rely on dropshippers or hobby sellers who are not around to ship promptly or just dont have the merchandise on hand,I know there is one guy who bragged he would go take a picture of the item in store,go back to his car and launch the listing,thats before the cell phone,now they can take picture of a sale item in Bestbuy or Target and launch a listing using their phone.
they wont be buying the item until they receive payment,by then the item may no longer be available!
posted on May 10, 2012 04:46:58 PM new
Actually, it isn't just the 1 day handling, but the minimum 14 day return policy too.
With antiques and collectibles, there is simply too much room for fraud by offering returns.
Switching items, returning items after using them for props in movies, commercials, even weddings. We simply won't accept a return unless the item was erroneously misrepresented or is defective. Since we test everything and don't purposely misrepresent things, this has not been much of an issue. Sure, we will get the occasional buyer that wants to return something that they felt we didn't describe as accurately as to their expectations, we may even accept something someone misread the description if they agree to a restocking fee that covers our shipping costs and fees we incurred.d
You can say our return policy is that we keep the door closed, not locked.
posted on May 10, 2012 06:49:22 PM new
I agree with shag. I sell antiques, collectables and vintage jewelry.
The no return door is closed but not locked.
posted on May 11, 2012 04:32:48 AM new
Like someone who posted earlier,Ebay has many TRS who are willing to ship within 24 hours and accept 14 days return,so these sellers are enjoying a 20% discount on their FVF.
If they have returns like Shag said-switch-a-roo,damaged,soiled etc ,they are willing to take a chance on it,the 20% discount will offset their loss.
If it is no longer feasible to accept returns and ship promptly,then they will change their terms and lose the 20% discount.
It is too early to tell.
You can either sell those high risk items under a different ID or raise prices to compensate for not getting the 20% discount.
Have you ever considered selling some of your items on other venues such as Igavel,Aspire,Yahoo shopping or Liveauctioneers?
posted on May 18, 2012 02:39:19 AM new
I'm doing 1 day FREE shipping & 14 day returns on my jewelry ID.
I've been doing it for about a month and a half.
So far my sales have picked up and it looks like I'm making more than I was before.
I still can't do 1 day on my main ID but I lost my TRS on that ID about 2 months ago anyway. I have all 4.9 and 5's but I didn't sell a hundred items in 12 months so I'm out. It's a shame as that the ID I really need the 20% discount on.
posted on May 18, 2012 08:56:21 AM new
Don't get too comfortable with this new policy, as I suspect eBay will move those goal posts again... further and further out of reach for most sellers.
Personally, it won't hurt me as much as it will hurt my eBay customers. What I sell is generally not available from other sellers. Some things are, but most are not.
If there was a strong collectibles auction/listing site available, I would be there instead of eBay.
