ladyjewels2000
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posted on May 26, 2006 06:29:05 AM new
I have two buyers who I need to deal with today before I leave for a short vacation and I don't know how to handle these issues.
1ST - I sold a very old doll which was in the original clothing. I had dated her to the 1860's or so. I said I thought there was some damage to the breast plate but I had not undressed her so I could not say to what extent. I said I would accept returns if I was wrong on any of my information as long as it was returned in as shipped condition.
The winner wrote when she got it and stated that there was more damage to the shoulder etc and wanted to know if I would take less. I made an offer and she came back with a lower offer. I didn't answer in 24 hours - so she returned it. Guess I'm not allow a life???
When I got it back, the clothes are now falling off - I can't get them back on. There was some old thread that was cut and now the whole doll is falling apart.
She paid was a money order so I guess it comes down to a negative and what's the right thing to do. I am considering returning it with a my first offer for a refund???
2nd - Sold a vintage costume jewelry item that is about 95 years old. I started it at $49 and it ended $152.00. I said it was in nice vintage condition with minor wear. The winner is unhappy as she feels it's not in wearable condition - I didn't say it was and feel most people would consider it is wearable. I had 2 bidders - one wanted it for a museum. I could do a 2nd chance but the museum bidder knows I don't have two of this "rare" item and even if she "was" willing to pay $150.00 - the other bidder is the one bid up the price??? How would I do that anyway without taking it back 1st and I don't really want to do that. Bidder paid with paypal so I guess we all know what that means??
[ edited by ladyjewels2000 on May 26, 2006 06:32 AM ]
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tOMWiii
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posted on May 26, 2006 06:49:22 AM new
LadyJ:
Call me a geezer, but Ralphie & I always state a RETURN/REFUND policy in EVERY listing...IN AT LEAST TWO PLACES...
Makes things easier whenever the proverbial Bush hits the fan...
OTOH: on low-priced items,we usually just tell bidders who P&M politely to just send it back & we offer to REFUND everything -- ALTHOUGH virtually NOBODY ever does!
...GO FIGURE!
Got stuff? PLEASE join RALPHIE & ME in some AUCTIONS for our favorite NON-PROFIT~Thank You!
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ladyjewels2000
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posted on May 26, 2006 10:15:54 AM new
So you would refund even if it's returned very damaged? I can't even think of a 2nd chance on the doll - it's really ruined.
Guess I'll just take the loss and move on. Just another ebay day!!!
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irked
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posted on May 26, 2006 10:29:40 AM new
I would not refund for the doll at all since they returned it damaged . HECK tell them you will only refund their return postage since they destroyed the doll take a pic and send it along with original pic and say there is your proof. Are you sure it is same doll you mailed to her to begin with, maybe she had doll like it and pulled a switch. If I had bought an old doll I certainly would not go about undressing and mishandeling it. I have sold very old dolls in past and know how fragil they are even to just handle, can't imagine undressing and all that having the doll fall or come apart. She may have pulled a switch on you with doll body.. Hope you marked it or something.
Ask the buyer on the jewelry to return it then contact the museum lady that you still have it ask her to make offer or you can relist it for her. Hope it is returned in original condition and not switched on you.
**************
Some minds are like concrete,
thoroughly mixed up and permanently set.
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ladyjewels2000
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posted on May 26, 2006 10:59:46 AM new
I don't really think there was a switch on the doll - I think she was more interested on marks on the doll and she didn't find one.
If she had just left it alone and returned it - I would be fine with that but this is like peeling the paint off of object and then saying you don't like the color.
I guess I'll just take the jewelry back - I know the other bidder will take it. I don't think there is a chance of a switch - this is a rare item - so rare that I didn't know what it was until I read the paperwork that was with it. I'm really amazed that the winner wants to wear them?
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kozersky
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posted on May 26, 2006 12:14:48 PM new
"I said I would accept returns if I was wrong on any of my information as long as it was returned in as shipped condition. "
Since the doll was not returned in as shipped condition, stand by your statement. Call her and explain that the doll is not in the same condition that you shipped and you will return the doll to her.
In the future, put something like this in all your item descriptions and enclose with item when shipped.
"Your satisfaction is guaranteed. If you are not satisfied for any reason, you may exchange or return your purchase for the selling price of the item. We will not refund your purchase if the item is returned in an unsaleable condition, or not returned. We do not refund shipping and handling charges or reimburse for the cost of returning the item to us. All returns or exchanges must be made within 7 days of receipt. Please allow up to 10 business days for refunds to be processed. Please email us at: ...., within 3 days of item receipt, before returning any item. The placement of an order will indicate your acceptance of these terms."
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LtRay
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posted on May 26, 2006 01:55:52 PM new
Now you have me curious LadyJ. What kind of jewelry was it to be so rare? I know the Victorians were very creative but I always love to see the stuff they dreamed up.
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irked
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posted on May 26, 2006 02:22:00 PM new
I'm with Ltray post a pic so we can see a rare vintage piece of jewlery ---Please?????????
**************
Some minds are like concrete,
thoroughly mixed up and permanently set.
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fluffythewondercat
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posted on May 26, 2006 03:41:40 PM new
Diane,
You were very clear in your doll auction: You'd take it back if it was returned in as-shipped condition.
Since she didn't and sending it back to her is kind of pointless (she may just turn it into a ping pong ball and mark "refused" on the package), you could put it back up for sale in its current condition. It will fetch something. When it does, deduct your eBay fees and send your naughty buyer a money order for the remainder.
On the other item (I won't blow your cover), I thought I was pretty expert on period wear but I'd never heard of these either. Sadly, you really don't have a choice since she paid with PayPal. You pretty much have to take it back. Could be that your winner is also trying to finagle a partial refund. You can do that if you like but I never grant partial refunds or accept a return of one item out of a lot. It just makes life so much simpler.
fLufF
--
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kasue
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posted on June 2, 2006 08:10:26 PM new
I would like to see a picture of the jewelry, too. At least tell us what it was.
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sthoemke
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posted on June 3, 2006 12:41:19 AM new
Refund both payments, and relist both items with better photos and better return/refund policies.
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ladyjewels2000
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posted on June 5, 2006 08:08:41 AM new
It all worked out - the doll lady took the doll back with a small refund from me.
The other lady was able to clean the shoe spans so they were not as bad as she said. She's happy and so am I.
Here's a photo of the shoe spans - these were added to the shoes in the early 1900's (1915 to 1920's or so) to help keep them on for dancing etc and to add some bing to the shoes.
Fluffy - you could be right about her wanting a partial refund - but I think she wanted the spans more than she wanted to give them up. Whatever the reason I'm glad it worked out.
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LtRay
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posted on June 5, 2006 05:10:01 PM new
Lady J, I love them! If I had found them, they would be in the vault. Very nice.
Funny, if I had found them without the box, I probably would have thought they were sweater clips. Now I'm going to have to go check the jewel boxes and re-think the clips I've collected <g>
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ladyjewels2000
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posted on June 5, 2006 05:32:05 PM new
I thought they were shoe buckles when I got them but I keep saying to myself - how can that be???
They expand (hence the name) like a watch band. I did find a pair in a book I have on vanity items - almost identical with a value of $65 so I guess I did pretty good. You don't even want to know what I paid for them!!!
I still find it hard to believe she is going to wear them.
[ edited by ladyjewels2000 on Jun 5, 2006 05:33 PM ]
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LtRay
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posted on June 5, 2006 05:43:17 PM new
I would definetly wear them. What's the point of having pretty babbles if you don't wear them. Think about it. If you just keep them in the jewelry box, when you die the kids will sell them at a yard sale for .25 and the next person will enjoy them more than you ever did.
The point is, some one should be enjoying them. If they are just going to sit in the box, then they should be donated to a museum.
I used to "collect". Put it on a shelf and dust it, admire it, dust it, worry about it getting broken, wtc. That gets old after a while.
Now I use my pretties. I've found that I get much more enjoyment from both wearing them and telling people about them.
Those shoe clips have been around for almost 100 years. It is about time someone enjoyed them. If they get broken, then donate them to a museum and let them restore them.
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ladyjewels2000
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posted on June 5, 2006 05:48:19 PM new
I take it back!! Very well put and true as well. I just can't image paying that much for them regardless.
She also collects vintage shoes and wears them too.
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