posted on April 17, 2003 10:35:21 PM new
In going thru recent FEDEX invoices I noticed that most of y packages to my clienst(non-auction items) were not signed by the recipient but a note says,"Signaure waiver on file"
After all of the $$$ that I paid to FED to deliver these packages plus additional money for residential deliveries,they are just LEAVING PACKAGES at the front door unattended.
That really scares me..>Esspecially for high priced auction stuff I may send out.
I was shocked to find out that anyone expecting a
Fed EX package could contact them and just say,Leave it at the door" and no signature would be needed.
So that would do me alot of good if a buyer claims they never received the $1000 ebay item they won!
posted on April 18, 2003 02:16:26 AM new
recently I got that at my door too.
I was going to sign it.. but i realized its kinda stupid too, cuz sometimes I dont want them to leave the expensive stuff at my door...
I was in a hurry for a package though, so signed that thing too. now I'm wondering can I cancel that.
I was thinking, obviously a person has recieved the item, or at least, fedex has dropped it off at their location or else they wouldn't have listed as "signatured waive"... or is the procedure different? as in, do they attempt the delivery, then drop it off and then put it as "signature waived" or do they first check if they can drop it off or not.. then do it..
hmm. and whats their insurance policy concerning that? when they drop off packages at waived residents and it gets stolen or "stolen"
posted on April 18, 2003 03:30:01 AM new
Having dealt with FedEx frequently at my former day job, I can tell you it's really not as bad as you think.
If there is a claim, FedEx will investigate it fully, including talking to the driver, and they do pay up.
Look at it from FedEx;s view point. More people work outside of the home than are at home when FedEx delivers. They're a delivery company, not a warehouser and that's what would happen if they didn't leave packages.
You can specify ADULT SIGNATURE REQUIRED, as we did that with a few customers we had problems with. If after 3 attempts no delivery is made, they return the package to the sender.
posted on April 18, 2003 05:28:29 AM new
I am right now in a situation with FedEx; not an ebay item but something I order online appr. $400.
It was delivered yesterday; to the wrong address, same street but several houses down from me. My address was on the package but the website shows it was delivered to the other address. I have my house number on the house, on my mailbox post right in front of the house and on a yard sign....and it was still delivered to the wrong house number in the middle of the day!
It said on the website that the driver 'met with customer' but of course he didn't cause he didn't meet with me!
I know I've never signed a waiver for FedEx to just drop my packages without a signature and not sure why they'd do such a thing with a $400 item. It makes me a bit nervous about their service.
posted on April 18, 2003 07:48:57 AM new
UPS doesn't get signatures even if there is no waiver on file. It seems they pretty much do whatever they feel like doing with your stuff.
I know I never signed a waiver. They dumped my new laptop computer (signature required - my name was forged and misspelled) in the middle of my neighbor's driveway about 15 feet from the street - fortunately, she saw it before she backed over it. They threw a small box with $500 worth of jewelry components (signature required - not obtained) in the bushes on the only side of my house that does NOT have a door. A custom-built canopy that shipped three weeks before my next craft show (signature required) sat in a Washington warehouse for a week while I was calling all over trying to find it! (They did refund the shipping on that one - to the canopy maker)
All told, UPS has probably cost me about $500 here and there. I have had much better luck with FedEx Ground.
posted on April 18, 2003 08:12:54 AM new
What I don't like about FedEx is that the drivers won't even pull into the driveway, they just park at the road run across the yard and leave packages on the front porch without even knocking. I walked out of the house one morning and it was lightly raining and there was a package that sat there over night, luckily it was dry on the inside, the tracking said it was there since 6:30 the night before. UPS leaves our packages at the garage door or if the door is open he puts them inside the garage, plus we can hear him pull in the driveway so we know when packages arrive. I have nothing but bad luck with fedex.
posted on April 18, 2003 08:16:14 AM new
The signature waiver is significant for a loss claim.
You are basically agreeing that you take constructive possession of the package when it is left on your porch/stoop etc., rather than taking actual possession as witnessed by a signature.
While FedEx may honor a signature waiver loss claim, they don't have to.
posted on April 18, 2003 08:32:48 AM new
I get the feeling that both services can be unreliable, depending on the staffing and the drivers in your particular area. I suspect that any driver, for any service, cuts corners when they've got too many packages to deliver in too short a period of time.
As I pursued the canopy episode, I came to understand that the UPS management in my area was notorious within UPS for not filling vacancies and not disciplining drivers, and it seems like there are little enclaves of bad service across the country. I'd assume FedEx has the same kind of structure, so it may be the same way.
Since I've moved, it's become somewhat moot. There's no safe place to leave a package so I just never have anything shipped via FedEx or UPS. (Wasn't FedEx supposed to start serving PO boxes soon?)
posted on April 18, 2003 08:55:59 AM new
MS - I have my own fun with Fed-Ex and UPS - they don't aknowledge my address. They insis that there is supposed to be an "apartment number" on my office so they do not bother trying to deliver. If I catch one of the drivers and they happen to have a package for me it is ALWAYS already marked as undeliverable. Since I have better things to do with my time than sit vigil looking for delivery trucks I no longer purchase from those that will not ship via USPS. Unfortunately there are still times when I must ship via UPS but after the "Cursed Widget Fiasco"....never again - I simply will not bother with oversized or especially heavy objects.
posted on April 18, 2003 09:07:01 AM new
ah, so that's the rest of the story. (I was wondering why you were having packages delivered to your neighbor.) We had a similar situation at the branch office where I used to work, in reverse ... they wouldn't recognize that there were suite numbers inside the building and delivered all the packages that went to our building to the first business on the first floor. Fortunately that guy was pretty cool and would bellow up the stairwell when a delivery had been made. But it got REAL old.
posted on April 18, 2003 09:31:22 AM new
I actually have them picked up from my neighbor I used to have pieces delivered to them as well but no one ever bothered t look at who the package was addressed to and would open it, then not sure what to do with it would leave it sitting open in the middle of the shop. or shove it under a counter and not let anyone else know it was there. It once took three days to find one package and another time one of the shop idiots opened the high power magnets I had delivered there, ignored every warning included, stuck them on the CPU tower and toasted their hard drive.
UPS is such a pain that when purchasing a new piece of electronics this week - shipping method was the deciding factor. I spent a little more on the piece from a seller that was sympathetic to the problem and agreed to ship USPS. Now I am just waiting impatiently for my new toy
posted on April 18, 2003 11:02:31 AM new
That is why I am very reluctant to use either UPS or FedEx. With the USPS a package insured for more than $50 must be signed for or else the buyer gets a little pink slip in their mail box to pick up the insured package at the post office and sign for it with ID.
I agree with Readmond that the FedEx and UPS may pay out the claim on a lost package with the signature waiver but they do not have to do so. That is the whole idea of the signature waiver, to put the possibilty of loss on the buyer not the UPS or FedEx.
My FedEx and UPS drivers leave a package but ring the doorbell several times before leaving. They often try to hide the package a little when they can by placing under the doormat or in the ornamental bamboo patch by the door and that is appreciated by me as it enhances the chance of the packages not being " liberated " by a neighborhood opprotunist.
I used to have pieces delivered to them as well but no one ever bothered t look at who the package was addressed to and would open it, then not sure what to do with it would leave it sitting open in the middle of the shop. or shove it under a counter and not let anyone else know it was there. It once took three days to find one package and another time one of the shop idiots opened the high power magnets I had delivered there, ignored every warning included, stuck them on the CPU tower and toasted their hard drive.