posted on March 25, 2002 07:52:47 PM
Hi ppl,
I won a ebay auction on Oct 16, 2001 and paid $900US to the seller on Oct 18, 2002. Later I found out the seller don't have any laptop for sell so I filed a complain at Paypal and Ebay. On Nov 19, 2001, Paypal said the seller is at fraud but they can't recover any money from the seller's account. Since I paid $349.37US from my Paypal balance and $550.63US from my credit card, so I filed a charge-back with my credit card issuer and got the $550.63US back. I also filed an insurance claim with ebay on the same day (Nov 19, 2001) and they approved my claim on Feb 1, 2002. As of today, March 25, 2002, I still have not receive the insurance cheque from ebay. I email them many times and on Feb 21, 2002 they said due to the year end balancing, there are delay with issuring cheques. On March 19, 2002, they email me and said the Claims Administration Supervisor will contact me and ebay will directly deposit he insurance claim money $175US to my bank account. The time now is 10:53PM EDT March 25, 2002, I still didn't get any call or email from ebay.
Is anyone filed the insurance claim with ebay before and can you tell me how long you wait for the insurance money arrived?
posted on March 26, 2002 05:59:39 AM
I also filed a claim. They say to contact them if you don't get the money after 30 days. I started trying to contact them at 30 days and it took them 12 days to respond saying I would get my check in another couple of weeks. I think I had to wait about 2 months total after they approved the claim. My brother made a claim on the same dutch auction. It probably took about 40-45 days to get that check.
Be sure to file a claim with Paypal. They will give you up to an additional $200 on a claim paid by Ebay. They will want to see a copy of the check from Ebay. They gave me the money in about 3 days after I got the Ebay check. I contacted Damon on the Paypal board to verify that they received the faxed information. He gave me one fax number, then contacted me and told me to send it to another fax number. Tammy
posted on April 2, 2002 06:30:25 AM
Sorry, I did not see your response.
I had a problem middle of October. I sent payment on Friday and Monday when I tried to contact the seller (this was a 215, no neg seller), they were gone. I filed a claim with Paypal that day. I could not file a claim with Ebay until 30 days had past. Paypal had my claim about 30 days then agreed fraud had been committed but (big surprise) there was no money in the account. On Ebay, you file a online complaint after 30 days and at that point you can file insurance via snail mail. I did this.
In mid-December, Ebay said they would send me a check and to let them know if I did not get it in 30 days. I did not get it and it took them 12 days after the 30 to respond and let me know I would get it would mail around the end of Jan.
I contacted Paypal when I got the email from Ebay approving my claim but they said they needed a copy of the check before they would pay. When I faxed the copy of the check (requesting that Damon verify they got it), it only took 3 days to get money from them.
