cardinaltool
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posted on May 23, 2002 03:28:01 PM new
I bought a Polaroid PDC 640 in an auction that ended Monday evening. I paid by PayPal within 10 minutes of auction close. Seller emailed me later in the evening giving me payment options and total which I already had. Told him I already paid via PayPal. Emailed me back saying he had posted positive feedback and the camera would ship out on Tuesday. Today I received the camera which I thought was very fast shipping. Everything was in the box as described in the auction except the 8MB memory card. Sent him an email letting him know the card was not there here's his response.
hmmm, I don't know about that. When I receive the packages, I almost never open them up, I just advertise what the company tells me is in the packages. My advise would be to talk to the manufacturer and see what they say.
He has since not responded to my second email. Any suggestions on how to handle this. Thanks CardinalTool
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grizetta
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posted on May 23, 2002 04:13:49 PM new
I bought a polaroid pdc 640 brand new from a store. It worked for a week. Then it didn't. I went into the help section of the software included and found the 800 number to call. They told me to ship the camera to them, I did and within a week they shipped me a brand new camera there was something wrong with the lcd display. I hope this helps. Also, I had never sent in the warranty card before I did this. It maybe easier to do it this way.
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stopwhining
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posted on May 23, 2002 04:48:30 PM new
yeah,call the 800 number to make sure you get a new memory card,then NEG this seller.
now how can the manufacturer leave out the card??
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dman3
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posted on May 23, 2002 06:14:50 PM new
The seller gave the right information to the buyer, If this seller is selling new product from the wholesaler with problems or missing parts you should contact the manufacturer not the dealer store or seller.
even walmarts no longer exsepts returns on many of these type of items, if you buy a camera TV or other such type of thing they tell you and remind you that they can no long accept returns after the item is open if there is a problem you must contact the manufacturer accord to the intruction given with the item.
I havew bought both a TV and a camera from walmarts in the last 6 months and was informed of this new policy there wholesalers will no longer refund on damage goods or items that have defects the customer must contact the manufacture as to what to do to get there item repaired or replaced.
usually you are given the name and address of a repair center in your area to take your item too for replacement or repair free of charge.
http://www.Dman-N-Company.com
Email [email protected]
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dacreson
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posted on May 23, 2002 07:02:06 PM new
I don't buy anything at Wal Mart. They are a huge threat to our countries economy. If they go belly up like Wards, Ernst’s, etc it will be much worse and blight communities for years. My area has FIVE Wally World stores. One is so big different sections have different weather. (Well almost). They move and blight whole sections of a town. Don’t buy a house anywhere near a Wal Mart because if they topple so will your house value. As to returns if I could not return a defective item I would not buy it.
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drjackk
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posted on May 23, 2002 07:30:32 PM new
Wow, whats the problem with Wal mart? They are the best thing since buttered bread. I made a fortune off of thier stock in the 80's and 90's. They know how to do things right. true they could end up like Kmart eventually, and probably will, but I will be long dead, so it does not matter.
My community has kept wal-mart out for 5 years to protect "local businesses". How stupid and foolish. If wal mart can come in and kill off the local hardware, so what. Dinasoars die when the better species comes along. The reason the locals cannot compete is they are filling a nitch that will not longer exist and thier costs to do business are to high. Too bad, so sad, but tough noogies. compete or die
What do you think we on the internet are doing to local businesses. THE SAME DAMN THING. So, it turns out YOU are walmart too ha ha ha
Don
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replaymedia
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posted on May 23, 2002 07:54:56 PM new
There's an excellent book called "Up Against The Wal-Mart" that gets into exactly how most small businesses can compete with giants like Wal-Mart. I've found it very helpful. I don't have it nearby, so I can't tell you who wrote it.
dacreson--- Has any Walmart *EVER* shut down? Sometimes fear is worse than the fact. It's like saying "I should probably stop drinking coffee- they might stop making it someday" Don't rely on Wal-Mart because they could go broke someday?
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stopwhining
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posted on May 23, 2002 08:09:12 PM new
there is a yahoo club called WALMART IS A DUMBASS STORE and anyone can join.
I am one of the few who do not care much for walmart or sam's club.
i shop for one and by the time i get to the store,it looks like it has been hit by a mild tornado,every shelf and rack has been turned and pulled and misplaced.it is like a rat race,it is not enjoyable being in a walmart store,besides their apparel is so ugly,who design those ugly clothes with ugly dyes and ugly material??
sam's club is no better roses,their prices are no bargains considered you have to buy more-more chemical laden goods for longer shelf life,canned goods,dried goods ,frozen goods.
i join costco and i love that place.GOODBYE SAM!!!!
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jalleniii
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posted on May 23, 2002 10:57:56 PM new
Cardinaltool,
In my opinion the seller did not give you an adequeate response. If they are shipping the product from their location they should take the time to make sure you are sent exactly what was ordered. Aside from missing parts, the product should be inspected for damage due to shipping, etc.
His email to you was unprofessional and basically blamed the error on the manufacturer. That said, many manufacturers request that the buyer contact them regarding exchanges or missing parts that may have been omitted. If this was the case, the seller should have supplied you with the toll-free number and apologized for the error.
I would most certainly email the seller and express your unhappiness with his "not my fault/problem" attitude.
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twinsoft
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posted on May 23, 2002 11:50:07 PM new
My feedback would be:
Camera missing memory card. No response from seller.
And it sure as heck wouldn't be praise.
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cardinaltool
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posted on May 24, 2002 04:42:58 AM new
Thanks all for the responses. Seller still not answering any of the two emails I have sent seeking help. I paid by PayPal do I have any recourse with them on getting an adjustment for the missing card?
Thanks Cardinal Tool
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cardinaltool
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posted on May 24, 2002 06:32:59 AM new
I just left this negative feedback for seller. "8MB Memory Card Missing. Seller Refuses Help. Tells Me To Contact Manufacturer". I will go and purchase a memory card locally. Think I will maybe have second thoughts of buying from sellers with less than a 10 feedback rating.
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litlux
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posted on May 24, 2002 07:40:52 AM new
I would have tried one other approach before filing that negative feedback. (Once placed, sellers have no incentive to make things right.)
I would have asked to return the item, expaining I would prefer to buy from a seller who stands behind their product, and checks to be sure that each shipment is complete.
Then I would have returned it for a refund and bought elsewhere.
I am curious as to whether the description specifically mentioned the inclusion of the memory card. If so, I would file for a refund from Paypal for an item not as described. That might put a fire under the seller to make things right.
I would also report them to safe harbor. I think this kind of seller needs to be quickly dropped from ebay before they alienate more buyers.
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dman3
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posted on May 24, 2002 07:44:48 AM new
No matter what is said this seller did the right thing if they were selling new Merchantdise that is what they sold if they opened packages buyers would complain its not new and not as described.
when an item is miss packaged the person who sells it is not at fault you should contact the manufacturer according to the item intructions.
you are owed a memory card write or call the manufacturer about how to go about returning you Item to them for a new one or how to get the part that is missing simple solution and has nothing to do with the person who sold it they didnt make or package the item.
http://www.Dman-N-Company.com
Email [email protected]
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stopwhining
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posted on May 24, 2002 07:50:05 AM new
you cannot dispute item not as described with paypal,you have to do so via your credit card issuer.
does your seller know what will happens if you do that??his account would be locked up,so would yours??
i am wondering,was the original package tempered with?? how can the card be missing from the package if it is sealed and direct from factory??
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cardinaltool
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posted on May 24, 2002 07:52:09 AM new
Litlux,
Seller made it clear he thought it was not his problem. I did file a complaint with PayPal this morning and don't expect to hear from them right away.Since the seller refuses to answer any more emails I didn't see the need to try dealing with him directly anymore. May have hurt my chances of getting him to do anything about it but I really don't think he would of anyway. Have since purchased a 32 MB card from yes (Wal-Mart) just alittle while ago. Still feel their should be some reimbursement from the seller on the card but not holding my breath on that.
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cardinaltool
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posted on May 24, 2002 07:53:12 AM new
Litlux,
Seller made it clear he thought it was not his problem. I did file a complaint with PayPal this morning and don't expect to hear from them right away.Since the seller refuses to answer any more emails I didn't see the need to try dealing with him directly anymore. May have hurt my chances of getting him to do anything about it but I really don't think he would of anyway. Have since purchased a 32 MB card from yes (Wal-Mart) just alittle while ago. Still feel their should be some reimbursement from the seller on the card but not holding my breath on that.
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cardinaltool
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posted on May 24, 2002 08:01:27 AM new
Box was not factory sealed it had been opened and re-sealed it was not a new camera but a re-furbished one.
I did not buy the camera from the manufacturer, I bought it from an Ebay seller and therefore beleive it is the sellers responsiblilty to make sure the item is all there. The auction description says 8MB card comes with camera.
The PayPal payment was not with credit card but with direct money transfer from my PayPal account to his.
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dman3
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posted on May 24, 2002 08:44:11 AM new
No matter that it was a re-furbished there is still a company responable not a seller.
buying this type of item be it new or re-furbished from ebay is no differnet then from a store if there is a problem contact the manufacturer.
not only is this the right way but I am sure they will be glad to know there QA missed this problem and look for ways to see it don't slip by again ...
http://www.Dman-N-Company.com
Email [email protected]
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stopwhining
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posted on May 24, 2002 08:45:25 AM new
i have bot many refurbished items from damark intl and they all come sealed just like they were mint in box-phone,fax,tv set,boombox,exercise machine.
i am wondering how you can tell if it is resealed and by whom??
i think the better refurbished/returns/remainder items are bot by the discounter retailers such as damark intl and the less desirable ones go to dollars stores and flea market suppliers.
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cardinaltool
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posted on May 24, 2002 08:54:27 AM new
Dman3
So what you are saying is that a seller can sell what he wants put the description in the auction and then not be responsible when said items listed in auction are not there. I run a business also and if I didn't stand behind the products I sell and passed problems off to manufacturers I would not have a business. I sell a saw blades and the customer brings it back with a problem I take care of it. I was the point of contact & purchase for the buyer. I get my credits or adjustments from the supplier or manufacturer afterwards.
Buyers if you have a problem with anything you buy from me you will have to contact the manufacturer. Yeah right!! Sales would be non-exisistant.
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stopwhining
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posted on May 24, 2002 10:15:28 AM new
6 years ago i bot a floor sample kodak digital camera on ebay from someone who said it was just used in a floor show and picked up a few times by lookers.
well,there was something wrong with the diskette ,it took me 18 hours to install the software.
the seller said he cant understand what is the problem,but later kodak mailed me a new diskette.
since then i will not buy any electronic goods on ebay and i have no regrets.
you may pay more at an established store but it is worth it.
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sanmar
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posted on May 24, 2002 10:48:20 AM new
You didn't say whether this was NIB & unopened or had been repacked. If it were NIB, then he was right to tell you to contact the mfr. If the package had been opened, then I think he should have been responsible.
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cardinaltool
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posted on May 24, 2002 11:08:20 AM new
as stated aboue it was a manufacturer refurbished camera. The box had been opened. Had two different kinds of tape on the box. It was in the polaroid box though.
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dman3
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posted on May 24, 2002 11:16:20 AM new
if the Item is new and factory sealed and dont work or is flawed in someway then yes the only way to deal with the problem is to contact the manufacturer for repair or replaccement.
I shouldnt have to remind we are talking about electronic Items like cameras, radio DVD, player, sterio systems, TVs. not manual screw driver or saw blades, paint or items of this nature.
even many computer stores and dealer do not exspect returns today they refer you to the manufacturers list of local dealers in the area for you repair or replacement as this is how many manufactures are dealing with these problems today.
its not only online Auctions that are suffering from buyer remorse these day but B&M stores as well, these days manufacturer has the store refer the buy to a certifide dealer to decide if repair or replacement is nessary.
Much harware works the same way today if you go to the store and buy a new black and decker drill at the home depot or where ever and you find useing it there is a problem you are directed to write or call black and decker for a list of places to take your item for repair or replacement the hardware dealer will not replace it because the manufacturer will no longer refund the dealer it has to be handled as there contract with blac kand decker describes.
http://www.Dman-N-Company.com
Email [email protected]
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dman3
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posted on May 24, 2002 11:23:10 AM new
In fact I sell I have a catalog company of my own I sell over 4000 Item Retail and wholesale and in the catalog it clearly states Imtem recived needing repair or replacement are to be returned for repair or replacement according to manufacturer see details that came with the item.
NO where does it state that the item should be return to the seller or the warehouse it was shipped from warentees and guartentees are with the manufacturer not the dealer.
the only time you would contact the seller would be if you didnt receive items or ifyou recieved an Item you didnt order.
http://www.Dman-N-Company.com
Email [email protected]
[ edited by dman3 on May 24, 2002 11:24 AM ]
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stopwhining
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posted on May 24, 2002 02:49:24 PM new
it sounds like the seller could have bot it second handed at some store,flea market,garage sale ,thats why it was open and resealed 2 times.
so should the manufacturer still be responsible??i think the only way the maker is responsible is if you have bot it at a licensed or certified reseller.
else where does it stop,cardinaltool could play with it and then resell it again.
there is a difference buying remanufactured/refurbished item from damark intl or joe doe the ebay seller with feedback of ten?
anyway,your seller if he is innocent,then why cant he respond to your email and reiterate the same message-contact the manufacturer.
i think you get what you deserve-BUYER BEWARE,beware of re/re/re seller who resells on ebay.
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intercraft
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posted on May 24, 2002 03:55:18 PM new
cardinaltool,
don't hold 1 seller responsible for the rest of the sellers that have less than 10 feedback. Just isn't fair to the majority of good people and smacks of prejudice.
StopWhining,
I used to buy from damark all the time. I loved that catalog. Then they became a membership system and that stinks. I don't always buy 1 or more items from them a year, but when I did, it wasn't the inexpensive stuff. Oh well, maybe they will change their minds again...
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stopwhining
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posted on May 24, 2002 04:01:51 PM new
i have not bot from damark intl for a long time,i bot all these fax,phone,nordic track,tv set etc a few years back and they all come sealed and look just like new,so i figure they must pay top dollars to get these refurbished stuff.
a few days ago i wonder what happens to them and i did a search using damark intl,well the first site which came up is a site which lists all the complaints against damark intl,how it abused this membership only system,keep charging people credit card and pull this run around business when customers call to complain.
i dont know what happens,are they not happy with just running a mail order business?is competition too much for them or what??
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intercraft
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posted on May 24, 2002 05:32:27 PM new
I refused to sign up for a membership with them, so fortunately/unfortunately I have only good things to say about their customer service. (pre membership, yet unable to buy without membership)
Oh well..
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