posted on October 27, 2002 07:22:41 PM new
I was a happy international paypal customer -for several years- while using it to pay. I highly recommend paypal for buyers. I'm also a honest ebay -powerseller- member since 1998, with more than 183 positives, and a squaretrade seal.
But here comes a warning for international paypal customers:
I tried to withdraw a $1157.56 balance, which was converted into euros at a 0.985 rate (instead of the 1.025 market rate that day at finance.yahoo.com). I lost 4% of my money here. Then THEY canceled the withdraw and charged a $6 fee (the fee they charge international users for unsuccessful withdraws). After this, they converted my euros into dollars at another "fair" rate so I ended up with $1072.68. This unsuccesful withdraw (paypal canceled it) cost me $84.68, 7.34% of my paypal balance. This is a flagrant fraud as I should have the same balance as before the attempted withdraw. Not happy with this they limited my account, asked me to fax some documentation and told me I had to solve some issues at an "associated account" before they can release it. I think I should only held responsible for my own account and there is nothing on this on the user agreement.
But I will fight back. As I've heard that forced arbitration was ruled unfair by a federal judge I will fill a lawsuit in Spain and will start a website against them. If you think you can be of help e.mail me at [email protected].
P.S.: Now I guess that paypal employees on this forum will tell me to get a life and so on. I tell you that alienating and ripping off customers is not a way to run a succesful business for the long term. Ignore me at your own risk. "The cluetrain manifesto" dixit.
[ edited by canelo on Oct 27, 2002 07:30 PM ]
posted on October 28, 2002 06:26:48 AM new
author of the thread said-
asked me to fax some documentation and told me I had to solve some issues at an "associated account" before they can release it. /////////////////////////////
this is your problem-paypal somehow has linked your account to another account which has a deficit.
posted on October 28, 2002 08:59:23 AM new
My question is this....
Why do they insist on freezing an associate account after the fact.
If they can tell that someone is associated to someone else who screwed them why are they even letting that person sign up if all they are going to do is shut them down.
If the only reason they are doing it is to recover funds then who are they actually recovering the funds from? The scam seller is getting his money from buyers. If they recover these funds from the sellers account they are only taking the buyers money.
Would be interesting to find out how many buyers do not get their stuff because PAYPAL has decided to freeze the sellers account.
Freeze 1 seller.
10 buyers do not get there stuff.
repete....
So how many unhappy buyers now have to go thru the necessary hoopes to get their money back from PAYAPL?
I see that snowball heading downhill picking up steam now. Time to get out of the way.
posted on October 29, 2002 07:05:05 PM new
askdaruma can go on and on about how it is "your problem, same old same old" that PayPal associated your account with someone else's, but that doesn't change the fact that PayPal should not restrict your account based on the status of another account. Sure, maybe PayPal should do something if the name, phone number, e-mail address, and address matched, but basing restrictions of loose information that might link two accounts in some way just should not happen. You should not have to go through hoops to access the money you earned because PayPal wants to reclaim the negative balance in some one else's account that just might have some information linking that account to your account. People might use the same PC, people might live at the same address, SO WHAT. PayPal knows there are such things as libraries with public computers and apartment buildings, and shouldn't hold that against you.
posted on October 30, 2002 05:45:59 AM new
paypal,ebay and yahoo etc will not disclose what else they are using to track related accounts,some one said it is ip address,if it were static??
but i think it is a combo of factors,like ip addr,cc,bank account,phone number,physical addr,work addr,work number etc.
true,husband and wife,father and son living in the same household can have individual accounts ,but if they are selling on ebay and collecting the fund through paypal,there is a high possibility that there is a joint venture between the two.
you can read prior posts on hubby get naru'd by ebay and relisted the items under wife name ,father and son worked together to sell,or college kids using each other id and pc to bid.
in all fairness ,we do not take paypal or any online services serious enough,we think we are smart because we are hiding behind the keyboard and be what we want to be and no one can catches us.
and when we are caught,we cry foul and come to this board and look for sympathy,threaten to take legal action,or get some local radio and news paper to air the dirty laundry.
if you read these posts with an objective mind,you can pretty much decipher what is behind the reason for getting into trouble with ebay or paypal-canadian seller wants to save on exchange fee by linking sister's us bank account and claimed he does not know this is a NO NO,someone claimed NO NO is printed in small letters on paypal site,someone said he knows of no such paypal rule like russia,indonesia are on paypal black list.
if paypal is a traditional brick and mortar bank or financial services,would we walk in and whine and whine to the bank officer that we dont know and we are going to tell it all to local radios talkhost,newspaper,hire a lawyer and bash it on various sites,etc etc.
but then there are some legitimate cases where the person is innocent and it is a paypal snafu and its infamous customer service makes the matter worse.
i do not work for paypal or ebay,i am just here to offer a different viewpoint,you may block my posts using aw feature,you dont have to read my posts if you dont want to.
posted on October 30, 2002 05:56:16 AM new
Yes, you're right. I've faxed all the documentation they asked but they still want me to solve "issues" on an account they call "associated". So when you sign up you are responsible for your account and for what they call "associated accounts". Could you imagine a bank locking your bank account because of your brother's bad loan. Besides, there's nothing about this on the user agreement. I don't think that's fair or legal.
They stole $84.68 from my account and they restricted it with a $1.300 balance. They abuse their clients and ebay has to do something about this.
posted on November 2, 2002 05:55:01 AM new
author of this thread said-
So when you sign up you are responsible for your account and for what they call "associated accounts". Could you imagine a bank locking your bank account because of your brother's bad loan. Besides, there's nothing about this on the user agreement. I don't think that's fair or legal.
///////////////////////////////////
the reason for paypal to lock up a person's account is not because of that person's brother is a deadbeat,in cyberspace ,there is no way to tell who is behind the pc,they suspect you are YOUR BROTHER.
when your brother applies for a loan at the bank,the bank met with him face to face,have him signed on the dotted line and they have seen some proof of id which relates his face and his id .
but in cyberspace,this is not the case,so they are using a combo of data such as name,addr,cc,bank account,phone number,pc ,isp etc to arrive at conclusion you are your brother.of course they are not always right,but this is how they go by to determine the id behind the registration.
