posted on May 31, 2002 03:04:18 PM new
I think the first thing they need to do, and it would resolve 80% of their customer service issues, is have the employees responding to customers e-mails be located, if not in the same building or maybe even the same time zone, but AT LEAST IN THE SAME COUNTRY MIGHT HELP!!
Per PayPal's S-1/A (filed with the SEC on 2/14/2002) - Their primary customer service department is in Omaha, Nebraska - but their outsourced New Delhi, India customer service team responds to the bulk of the initial e-mail customer inquiries. Over 100 dedicated reps! Wow!
Maybe if they were even CLOSE to coinciding with our 'business day' - it wouldn't take 3 days to get a response from them.
Come on PayPal - is the labor really THAT much cheaper over there? Knowing PayPal - they've probably got 12 year old kids that they're paying $2 an hour to - responding to customers inquiries about why this company has decided to screw with their income. Only to realize of course, that even though you may have sent the e-mail in the morning, and hope to get a response by afternoon or evening - They're not even going to get it for another 1/2 of a day.
Well, with things getting as ugly as they are in that part of the world - you have to wonder how long PayPal will be able to hold on to that little 'cost saving' feature.
posted on May 31, 2002 05:40:10 PM new
If I read it right she was talking about emails coming from India which is stated in the S-1 filing. Come on Damon get with it.You haven't answered me about the possible bogus paypal site that offers $20 lap tops. 1. it's a matrix 2. their using e-gold and paypal 3. e-golds fraud unit has already gotten back to me and I sent to you 5min before I sent to them. And don't forget the pass through insurance.
posted on May 31, 2002 09:32:26 PM new
Has paypal disbanned the New Delhi, India customer service team since it's February filing with the SEC?
"We attribute the decrease in our customer service and operations costs on a per payment and per account basis primarily to a combination of a reduction in the rate of customer contacts per payment {noooo, really??} and improved efficiency." And what about the fact that you outsourced all of the incoming e-mail from your customers to a little group in India?
"...For example, we have improved efficiency from 16,000 PayPal accounts per customer service representative as of September 30, 2000 to 26,000 accounts per customer service representative as of September 30, 2001." 26,000 ACCOUNTS PER CUSTOMER SERVICE REP? No wonder your customers can never get anyone to help them.
And, perhaps the biggest laugh I've had all week, from PayPal's SEC filing: "We believe that our commitment to customer service helps us attract and retain customers."
O M G! Now I HAVE heard it all! That has got to be the single most delusional statement I have ever seen!
Damon never answered the question in the chargeback - research project if paypal can not recover money from the seller regarding a chargeback, will the try to get it from the buyer
posted on June 2, 2002 12:08:10 AM new
He speaks. damon has your dirt bag company instructed you not to reply to my posts. Are you awake this late because your conscience is bothering you ?
posted on June 2, 2002 10:59:30 AM new
coonr re: "According to the OP the S-1/A was filed with the SEC on 2/14/2002
Things could have changed since than."
Also from the S-1/A:
"...in February 2001, we engaged a provider of outsourced email customer support in New Delhi, India."
If that team was as efficient as they propose - why would they quit using them after only 1 year? IF they are no longer using them, I'm betting it was Bad PR.
posted on June 2, 2002 12:44:12 PM new
it was in the news friday that quite a few us companies have operations in india,philipines etc-oracle,hewitt packett,ibm and companies which are engaged in msft anti-trust case.
they are in customer service and research and development.some are just plain keying in documents.
no different than back in the old days of IBM mainframe,sent your data to be keyed on tapes and sent it back in a week.
it is cheap and good labor,indians and philipinals both speak english and indians are well versed in technical jargon.
posted on June 2, 2002 12:48:08 PM new
we all want caviar but we are only willing to pay the price of ground round.
there are some people who still have not forgiven paypal for breaking its promise-ALWAYS FREE!!
And what's your point? What does $$$$$$$ mean? Certainly you're not implying that they could hire the help cheaper here?! I think by $$$$$$, you mean the $$$$$$ the bad PR would cost them.
Their SEC filing sounds like they're a bit more worried about bad publicity than they are about actually doing something to stop it:
"...We received negative media coverage in the second half of 2000 and the first quarter of 2001, as well as public criticism from the Better Business Bureau, regarding customer disputes. Effective customer service requires significant personnel expense, and this expense, if not managed properly, could impact our profitability significantly. The number of customer service representatives we employed or contracted increased from 234 as of December 31, 2000 to 418 as of December 31, 2001." {BTW - that 418 included the 100 customer service reps in India}. "Any inability by us to manage or train our customer service representatives properly could compromise our ability to handle customer complaints effectively. If we do not handle customer complaints effectively, our reputation may suffer and we may lose our customers' confidence."
Oh, what a shame that would be! Here's a clue PayPal: START HANDLING YOUR CUSTOMER'S COMPLAINTS!
posted on June 2, 2002 04:23:26 PM new
Hey ltlcrafty they must be getting better lmao I filed this complaint and got an immediate answer. Wanna see the answer it's in technical jargon.
RE: PLANETFEEDBACK REFERENCE NUMBER 1418707
Dear Mr. Thiel,
Rest assured my campaign will only stop when I die or your company and you start changing your Unamerican ways.
Is this anti American ?
Paypal has taken to threatening first amendment rights. This site doesn't belong to me, but see what paypal is doing
http://paypalsucks.com/news.shtml
NoPayPal News!
PayPal's attorneys send threat email! Quote: We are intellectual property counsel to PayPal, Inc. of Palo Alto, California. As you are well aware, PayPal provides financial services under the PAYPAL name and service mark and owns and operates the website at . Our client's name, service mark and website are among its most valuable assets. We have recently been made aware of your operation of two websites, and , that infringe our client's service mark rights in the PAYPAL mark. Printouts of your websites are attached to the confirmation copy of this letter. We further understand that these websites provide a forum to criticize PayPal, Inc. Our client respects your right to do so--provided your websites do not contain any false, disparaging or defamatory statements. We must remind you that any such statements contained on your websites are actionable and can subject you to liability. Regardless of your purported mission, your use of our client's PAYPAL mark in connection with the operation of websites and in domain names constitutes trademark infringement. Quite simply, use of the PAYPAL mark in a commercial manner is not protected free speech. It is quite evident from your websites that you are profiting off of the PAYPAL mark by selling banner advertisements, offering competing financial services, and using your site to attract PayPal's customers for your own commercial gain. For such infringement, you can be held liable for monetary damages (tripled), an injunction and our client's attorneys' fees. On behalf of our client, we must insist that you immediately cease all further use of the PAYPAL mark and transfer the domain names to our client. We further demand that you provide an accounting of the profits that you have received in connection with your operation of these websites. Your swift and full cooperation would enable us to resolve this matter quickly and on an amicable basis. Please contact me as soon as possible, and no later than June 7, 2002, so that we may facilitate a prompt resolution of this matter. Very truly yours, Anthony J. Malutta
TOWNSEND and TOWNSEND and CREW LLP
Two Embarcadero Center, 8th Floor
San Francisco, CA 94111-3834
Tel: 415.576.0200
Fax: 415.576.0300
Email: [email protected]
www.townsend.com
We have not officially replied, however we have no intentions of letting them bully us to close the site. We are clearly within the "fair use" clause of trademark law and they've made a huge mistake if they think they can intimidate us so that people won't have a place to state their grievances
Subj: AutoResponse - Email Returned SAXK (KMM19982077V57699L0KM)
Date: 6/2/02 5:42:31 PM Central Daylight Time
From: [email protected]
To: [email protected]
Sent from the Internet (Details)
Dear stoney,
Thank you for contacting PayPal Customer Service.
In an effort to assist you as quickly and efficiently as possible, please
direct all customer service inquires through our website. Click on the
hyperlink below to go to the PayPal website. After entering your email
address and password into the Member Login box, you can submit your inquiry
via our Customer Service Contact form. If you indicate the type of
question you have with as much detail as you can, we will be able to
provide you with the best customer service possible.
If your email program is unable to open hyperlinks, please copy and paste
this URL into the address bar of your browser.
https://www.paypal.com/wf
If you are contacting PayPal because you are unable to log into your
account, please use the contact form below.
------------------------------------------------------------------------
Note: When you click on links in this email, you will be asked to log into
your PayPal Account. As always, make sure that you are logging into a
secure PayPal page by looking for "https://www.paypal.com/" at the
beginning of the URL.
Please do not reply to this e-mail. Mail sent to this address will not be
answered.
posted on June 2, 2002 05:24:37 PM new
Coonr No I don't own that site I answered that in another thread. But I will vigorously support them. Yesterday for example I informed 10,000 of my customers and friends of these tactics payponzi is pulling. They inturn will probably notify at least 10 of their friends each. We have a support group that gets out to app.90,000 people. They believe in being kept informed about things.
posted on June 2, 2002 08:39:18 PM new
Well if you support them stealing from people that your preference. A company that lies,cons and steals will reap what they sow.If you condon it,I feel for you.
posted on June 2, 2002 09:09:13 PM new
What do you call it when I have an email showing a customer has a verified account after they produce documents saying the account is not.Dates don't lie.
What does it mean when they say your protected under the seller protection plan and then change the rules. Even the arbitrator ruled against them there.
What do you call it when they tell people that they are covered by travlers ins. when infact the ins. was to protect them incase they lost over 250k due to being hacked.
answer to your ques. in the other thread there S-1 filing
posted on June 2, 2002 09:52:18 PM new
what do you mean allagations. Damn I've got it in black and white, it's called testimony. Evidently you don't believe anyone tells the truth except paypal. So be it. Talk about the pope, you must think his name is peter thiel. By the way he didn't have the guts to show his face when called as a witness. Truth is he's a gutless wonder.
When I'm able to publish the thousand or more pages of briefs and testimony you'll still figure a way to turn the truth around.
posted on June 3, 2002 12:15:11 AM new
I think he has to. Coonr must be getting paid by PayPal to discredit everyone who comes here with a problem. Hey Coon, how much do they pay you a week to make an a$$ out of yourself?
