posted on March 26, 2002 07:32:07 PM new
We were defrauded by someone through PAYPAL. They allowed someone to change the email address and gave that person access to the account. That person tried to take money from our bank account and then charged up the credit cards....Losses associated with this fiasco with PAYPAL is in thousands of dollars. We have asked PAYPAL repeatedly for 2+months to help resolve this because their website says they have "insurance" for this type of thing. They may have the insurance but it (nor they) will ever give the money back. They stall and stall asking for more and more documentation. You send it and they claim not to receive it. You send it again and again and again....They still say they don't have it or need more documents. Then they don't answer your voice mails. Then they instruct their switchboard to not take the calls from you at all. IN THE END YOU CAN'T GET TO ANYONE TO GET YOUR MONEY BACK AND IN THE MEAN TIME THEY RESTRICT YOUR ACCOUNT AND MESS UP ALL OF YOUR AUCTIONS. YOU MAY HAVE MONEY IN YOUR ACCOUNT BUT YOU CAN'T GET TO IT....ANY THEN THEY WON'T LET YOU CLOSE THE ACCOUNT EITHER.......THIS COMPANY REALLY SUX. I HAVE DONE RESEARCH AND THERE ARE HUNDREDS OF PEOPLE WITH SIMILAR COMPLAINTS ABOUT PAYPAL. JUST TYPE IN PAYPAL AND FRAUD AND YOU WILL SEE WHAT I MEAN..... YOU COULD BE NEXT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
posted on April 15, 2002 10:24:10 AM new
bethamy -
If you don't mind, would you do me a favor? If and when (and I realize that's a BIG if) you ever get someone from PayPal on the phone, please ask them exactly where in their terms of service it says that a user may not close a restricted account(?). I have asked and asked, damon won't (can't) answer me, nor can anyone else. Good luck to you.
BTW - Just a thought, if I were you, I would go to my bank and close the checking account associated with PayPal. If someone has access to your records, it's not a good idea to leave that 'connection' open.
posted on April 15, 2002 11:18:31 AM new
bethamy
i had a similar situation and i did get my money back thank god it took approx 2-3months and they done to me what they are doing to you no anwers nothing.
since then I closed my account and never do business with them again.
i hope you get the same outcome eventually good luck
posted on April 15, 2002 03:51:38 PM new
Bethamy: I had a similar problem. PayPal would not help me until someone told me to complain to Travelers, which is PayPal's insurance company. After I did that PayPal helped me, although it was still not easy. Prior to complaining to Travelers, basically every phone representative I spoke to gave me a different answer. Emailing was a complete waste of time.
