simonwim
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posted on December 19, 2001 05:42:29 AM new
MY e mail address is still registered to my Ex girlfriends account.
I m not allowed to e mail, phone or get in contact with her.
Ive asked paypal f they can help but of cause got the normal, thanks but no we cant answer
Anyone any ideas???
regards
simon
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paypaldamon
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posted on December 19, 2001 11:18:07 AM new
Hi,
Sadly, this is an issue only the account holder can handle.
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simonwim
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posted on December 19, 2001 01:39:09 PM new
even thought this woman is using my e mail address to get money from people, isnt this fraud???
regards
simon
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paypaldamon
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posted on December 19, 2001 01:48:11 PM new
Hi simon,
The email alias has been confirmed to an account, which means it is registered to the account. You will need to pursue action against the account holder if they are doing as you state.
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simonwim
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posted on December 20, 2001 12:55:48 AM new
So even though paypal are aware this is going on ,and could stop it, though choose not to, ide imagine this puts you as an accessory??
regards
simon
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trai
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posted on December 20, 2001 10:26:57 AM new
"MY e mail address is still registered to my Ex girlfriends"
Set up a new email addy to your account. If you have to also set up a new account.
As you do not state any details here, It's hard to advice you.
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andrew123s
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posted on January 2, 2002 04:57:03 PM new
So what happens if someone finds your password somehow and it either happens to be the same password for your e-mail account or they also got your e-mail password (if you were on a network and it wasn't secure, etc.) I'm not saying it's probable but what if it happens? They confirm your e-mail address on their account and there is nothing you can do about it ever, even if this person is collecting payments intended for you?
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paypaldamon
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posted on January 2, 2002 10:04:38 PM new
Hi simonwim,
The email address was confirmed to the account. You are claiming that it should not be, which means it will require you taking actions against the party.
How do I know that you are the holder of the email address?
I hope you understand where the concerns are.
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GU1HToM
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posted on January 2, 2002 11:53:47 PM new
Damon,
weather or not he is or isn't the party involved shouldn't the question be enough to initiate an investigation?
If the claim is legitimate than all the necessary precautions you want him to go thru are delaying correction of the problem.
In that same time things can already be "going south" because of it.
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siencia
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posted on January 3, 2002 12:14:09 AM new
What kind of "investigation" can PayPal do? Do they send an email to the person and ask "Is this email address really yours or is it your ex-boyfriend's?" or "Is this email address really yours?"
You can't figure out who the email address belongs to (unless you go and ask the ISP - which may not reply or take really long to).
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andrew123s
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posted on January 3, 2002 04:27:06 AM new
Another suggestion: why doesn't the holder of the e-mail address (the poster of this message) e-mail Damon from that e-mail address? That can prove to Damon that he is the holder of the e-mail address. Or Damon can send something to that e-mail address and then ask the user who owned that e-mail address what he sent; the only way for the owner to know is if he actually had access to that e-mail account.
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simonwim
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posted on February 1, 2002 03:56:14 AM new
i have e mailed paypal numerous times but got no rply. i can give you all my password detilas, my ISP details etc etc, it should be relativly eay to prove as i am in the UK , and my ex Girlfirend is now in the USA!
kind Regards
Simon
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simonwim
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posted on February 1, 2002 04:00:28 AM new
infact if you e mail her she will probably confirm everything, the only reason i cant e mail her is cause she has a written letter to stop me having any contact with her! or i would write to her.Mmmmm just a thought, i wonder if theres anyone else on here that could e mail her for me im guessing you cant though Paypaldamon, as you refuse to help
regards
simon
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chris30
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posted on February 1, 2002 09:52:23 AM new
Why don't you simply contact your ISP. Tell them that someone has access to your email address. Tell them you need to change the password. With out your password they won't be able to get the email. All emails would be directed to you. Then try contacting paypal. Say look what I have! Since they do not wish to resolve this matter if indeed you are the rightful owner.
Damon,
I can understand your point about this already being verified. However, there should be some procedure which one can prove their identity and to verify that they are indeed they are the assigned user of the email account.
-Chris
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simonwim
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posted on February 4, 2002 01:21:47 PM new
That wont do any good at all
The silly thing is i get the e mails from paypal, !!!!!! its the paypal password that needs changing, she has that!!!!!!
Ive today again just lost $70 cause she has e mailed someone on ebay and said she is at a different address but to send the payment to my e mail address, therefore the money goes into her account!!!1
ive copied and pasted what ive just recieved from paypal:
Return-Path: <[email protected]>
Received: from web8.nix.paypal.com ([65.206.229.151])
by mta01-svc.ntlworld.com
(InterMail vM.4.01.03.27 201-229-121-127-20010626) with SMTP
id <20020204210606.TMSZ9422.mta01-svc.ntlworld.com@web8.nix.paypal.com>
for <[email protected]>; Mon, 4 Feb 2002 21:06:06 +0000
Received: (qmail 8823 invoked by uid 99); 4 Feb 2002 21:06:04 -0000
Date: Mon, 04 Feb 2002 13:06:04 -0800
Message-Id: <[email protected]>
From: [email protected]
To: [email protected]
------------------------
You've got cash!
Net2 Technology Group just sent you money with PayPal.
------------------------------
Payment Details
------------------------------
Amount: $70.00
Transaction ID: 6UL0948789151310F
--------------------------------
this is absolutly friggen ridiculouse paypal damon, why the frig can you not see that someone is using my e mails address
for friggs sake please do something
regards
simon
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simonwim
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posted on February 4, 2002 01:31:02 PM new
OK, ive just found out from the buyer it was not the case that she e mailed them, he did infact just automatically think my paypal e mail was the same as i use on Ebay, which any normal person would and has done before!
Please at least look into this for me Paypal Damon, I SET THE DAMN ACCOUNT UP, she changed the password to the account, and infact if you asked me the security questions i could probably even answer them for you!!!!(if i can remeber what i put,lol)
PLEASE, thats all i can say Damon
regards
Simon
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simonwim
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posted on February 4, 2002 01:47:36 PM new
OK , i told the sender of the $70 to complain to paypal, which he did, and I got a notice back(remember its me that gets it all cause its MY e mail address)asing me to explain why the person hasnt had his gods etc, how can I (the account holder) do this back to paypal when i cant log into the account cause my ex changed the password???????
heres what i just recieved:
Return-Path: <>
Received: from web9.nix.paypal.com ([65.206.229.152])
by mta03-svc.ntlworld.com
(InterMail vM.4.01.03.27 201-229-121-127-20010626) with SMTP
id <20020204213917.SITP26285.mta03-svc.ntlworld.com@web9.nix.paypal.com>
for <[email protected]>; Mon, 4 Feb 2002 21:39:17 +0000
Received: (qmail 5659 invoked by uid 99); 4 Feb 2002 21:39:16 -0000
Date: Mon, 04 Feb 2002 13:39:16 -0800
Message-Id: <[email protected]>
From: [email protected]
To: [email protected]
Subject: PayPal: Initial Inquiry: Case ID - 332247
Recently, PayPal received a complaint from a user regarding
merchandise not received or received not-as-described.
The details of this transaction are as follows:
Case Number: 332247
Transaction Date: 02/04/02
Transaction Amount: $70.00
Buyer's Email: jcanale@******.com
Buyer's Name: James Canale
Under the guidelines of our Buyer Protection Policy, we reserve the right
to place a hold on the transaction in question while we continue our investigation.
In order to resolve this complaint, please provide PayPal with information regarding this
transaction by using the following link:
http://www.paypal.com/wf/f=md_seller&t=56256818PS050840T
All correspondence regarding this case must be submitted using the above link
and must be received by PayPal within 10 calendar days. Failure to respond within the specified
timeframe will result in forfeiture of your seller protection rights
Please note that direct replies to this email will not be processed.
Sincerely,
PayPal Complaint Resolution Department
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andrew123s
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posted on February 4, 2002 02:40:31 PM new
are you the primary account holder? If you are, you can click the "forgot your password" link on PayPal and they will help you set up a new password.
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simonwim
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posted on February 5, 2002 09:24:12 AM new
My e mail address is the primary(and only) registered e mail on that account, but her name is on the account.
I have clicked on the forgot password link and get an e mail from paypal, then when i click on it, it tells me the account has been locked and to call them, to answer the security questions. So when i do call them, they ask to speak to the account holder, who i cannot pretend i am cause im male!:>
Who does the account actually belong to, the person who has the e mail registered there or the persons name thats on the register???
Simon
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andrew123s
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posted on February 5, 2002 08:25:51 PM new
Another case where PayPal has failed to act.
The account belongs to the person with the name registered on the account. However, since it doesn't belong to you, you are not liable for any chargebacks. Just stop using the account. If anyone pays into your account and they can't get their money back advise them to file a chargeback with their credit card company (assuming it was a credit card transaction). Since you are not liable, PayPal will probably eventually want all these chargebacks to your account to stop happening and will remove your e-mail address from the account.
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simonwim
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posted on February 6, 2002 12:30:55 AM new
Does the person not have to have a valid reason to request a chargeback to thier credit card??
how would this work, ill pay the account 20 transaxctions of $1 each and then complain to paypal every time that i havent recieved goods from the person who's account ive sent money to, i will then get 20 e mails from paypal asking for me to reply to them within 7 days as to what has happened about thiese transactions, i will not respond(because i cant) to there requests, will they close the account?? Ok it may cost me $20 but it sure would be worth it, and i have a spare $20 in my proper paypal account
regards
simon
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andrew123s
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posted on February 6, 2002 03:40:06 AM new
No, I wouldn't (oops, forgot to type the n't in the first post) make charges for no reason. Just advise your buyers to file a chargeback if they accidentally pay into your PayPal account and can't get the money back from PayPal.<br />
[ edited by andrew123s on Feb 6, 2002 12:06 PM ]
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greatlakes
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posted on February 6, 2002 04:53:51 PM new
To prevent future problems get a new email address either through your ISP or get a free web-based email.
Change your ebay email to your new email and then cancel the email account that is currently registered to the paypal account held by your ex.
Since the account was in her name, you can then open your own account with the new email.
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