What is UP?! I got an email saying to hurry and claim a $7.00 fund transaction from (drum roll) 10/07/2000! yes, 2000! It also contradicts itself and says it will be returned to the sender after 30 days. Hmm.. well, by my calculations,it's been over a YEAR.
I have emailed support and they gave me a 'you have to contact the sender to see what email addy they used to send you your payment.' Feeling VERY stupid,I emailed this buyer from the very distant past but have had no reply.
This transaction does NOT show up in my log, yet you were able to determine that the money should be claimed by me. What the heck am I supposed to do NOW?
Isn't there anymore information you can give me? Like, WHAT email address did the bidder use? There MUST be a way for PAYPAL to find out????
Hoping Wise Damon can help,since the regular support people are REALLY blowing me off.
The information provided by cs is correct, but I will try to direct a little.
-All payments sent are the property of the sender until it is actually claimed by an account.
-The email address of your buyer would be in the email.
-I would check the email address the buyer sent payment to (for example, if you have [email protected] registered, but the payment was sent to [email protected], then the payment was not sent to an alias not confirmed with your PayPal account.)
Check the information in the email that you received and it should give you an indication of why it wasn't.
Note: You can add email aliases under your account profile.
posted on December 15, 2001 10:21:43 AM new
A buyer from 3-2000 just contacted me and said that paypal refunded unclaimed money. Actually offered to resend the payment! I thanked him for his honesty and told him not to resend. I'm left wondering why paypal didn't offer me the option? I thought there were only 400 of these misdirected payments. What's the count now and what's the total dollar volume?
posted on December 15, 2001 10:32:22 AM new
Hi walhalla,
All unclaimed payments are the property of the sender.
I am only aware of the issue that I specified (about 400). The notification was to advise you that you have not claimed (received a payment---in all of the cases that I have reviewed, there was a typo in the email that the buyer made (period at the end, .net instead of. com,etc).
I always advise users to make sure that a payment is in their account before sending product. I am not sure of what your question is (Why PayPal didn't give me the option?).
posted on December 15, 2001 11:27:09 AM new
Does Paypal deduct a transaction fee before these funds are claimed?
Suggest Paypal work harder to drive transactions to completion. Allowing a period at the end of an email address to screw up a transaction is both syntactically incorrect in html and a stupid way of angering your customers.
Using good s/w engineering principals, warn the user making the payment at the time of making the payment that there is an error in their input instead of letting months go by and piling this onto your clients.
Terry
posted on December 15, 2001 02:24:03 PM new
<< (Why PayPal didn't give me the option?).>>
The option to accept or deny the payment dated 3-2000.
Sorry to have jumped to the 400 message conclusion. Since this transaction never made it to me for accept/deny I can see why it wouldn't count in the 400 total.
dendude
posted on December 16, 2001 12:53:13 PM new
Hi Damon, thanks for your swift reply.
Here is the email I got VERBATIM. I checked MY account for the date in question and there's nothing there.. I have two email addresses registered. If payment was sent to an address I DO NOT have registered.. how come I am getting the email saying I now suddenly DO? And how/why is paypal sending ME emails if the email address the bidder sent to is NOT mine? Isn't it possible that if payment was sent to [email protected] instead of [email protected].. MIGHT there BE a paypal account with the 'incorrect email address' and that money is theirs??
I DID email the bidder at the email address provided and as previously stated, got no reply.
I guess my original question should be: If Paypal has record that [email protected] sent $7.00.. should you not also have record of WHO/WHERE it was sent to? SHould you not have record of it was sent to [email protected], or [email protected]? If you can give me more to go on, wouldn't it make it so simple??
I guess another concern would be that I do not send nor acknowledge payments without getting my little 'you've got cash' email from Paypal. This might be a transaction that the bidder did send me money, but since I was never properly notified of it back in 10/2000, I likely went the route of never mailing their item and leaving them appropriate feedback for having paid.
If YOU can derive more information from this email than I was able, I would surely appreciate some more direction.
On 10/7/2000, [email protected] sent you $7.00 using PayPal. This is your final reminder to claim this payment.
PayPal is the world's #1 online payment service -- we allow people
to send and receive money through the Web. Over 11 million people
trust PayPal to:
- Send Money to anyone with an email address
- Make secure and fast payments for eBay (TM) auctions
- Shop at more than 20,000 websites that accept PayPal
You can also withdraw your money directly into your bank account.
It's no wonder that Forbes (TM) honored PayPal as the "Best of the
Web."
So be sure to claim your payment soon. PayPal's policy is to cancel
unclaimed payments and return the funds to the sender -- your
payment will be returned in the next couple of days unless you
register to claim it.
Click on the link below and complete our one-page registration form
to claim your funds:
https://www.paypal.com/links/uni
It only takes a couple of minutes to register with PayPal and accept
your payment, so don't let your money get away. Claim your cash
today.
Sincerely,
The PayPal Team
https://www.paypal.com/
------------------------------------------------------
This notification was sent to [email protected]. because a PayPal member sent money to you that you have not claimed. If you
do not choose to claim it within the next 1-2 days this payment will
be returned to the sender. Replies to this email will not be
processed.
Copyright (C) 2001 PayPal Inc. All rights reserved. Designated
trademarks and brands are the property of their respective owners.
