niel35
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posted on December 5, 2006 11:08:59 AM new
For the last week Feebay has been threatening me with suspension because they say I haven't paid my selling invoice. Well I have and it shows under my account. I even spoke to Kevin on Saturday and we straightened out, but now can't figure out how to get to that point and speak to someone again on a one on one basis. Help me out, please
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hwahwa
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posted on December 5, 2006 11:59:24 AM new
How about live chat??
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niel35
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posted on December 5, 2006 12:18:07 PM new
that what I had on Sat morn with Kevin and he said it was straightened out and they had my credit card. Now I can't figure out how to get on live chat again.
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paloma91
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posted on December 5, 2006 12:20:56 PM new
Top of home page right side near the big words HELP, You will see live chat. Click on that and you should be able to live chat with someone
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sthoemke
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posted on December 5, 2006 12:44:48 PM new
Call eBay again.
There should be a Live Help button on the far top right the eBay Homepage. (they make it impossible to find in the Help section)
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glassgrl
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posted on December 5, 2006 12:48:45 PM new
you have to be signed in to see the Live Help button btw.....
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niel35
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posted on December 5, 2006 01:10:58 PM new
thanks but can't find Live Help
Is there a phone number??
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pixiamom
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posted on December 5, 2006 02:41:11 PM new
Go to Live HELP and ask for billing's phone number. My payments weren't credited in the summary but were in the detail report. It took billing's assurance and a week's wait before my summary matched the detail.
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sthoemke
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posted on December 5, 2006 02:50:17 PM new
Sign in to eBay Canada http://www.ebay.ca/
You should find the Live Help button there.
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niel35
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posted on December 5, 2006 03:16:29 PM new
pixia - that is the problem, I can't find Live Help
I will try the Canada website
this is a lousy time of year to cut me off
I have quite a few collectible listed
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niel35
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posted on December 5, 2006 03:19:11 PM new
why go into canada when it is the US
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deichen
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posted on December 5, 2006 03:29:21 PM new
Live help is on my ebay homepage, it is right under the java technology and powered by Sun.
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neglus
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posted on December 5, 2006 03:31:16 PM new
This is where you find "Live Help" on the "Home" page - can you still sign in?
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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ewora
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posted on December 5, 2006 04:25:11 PM new
408-376-7400 or
toll free
1-800-322-9266
or
1-888-749-3229
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sthoemke
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posted on December 5, 2006 06:40:49 PM new
"why go into canada when it is the US"
Because the Live Help button wasn't showing up on the US site...
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niel35
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posted on December 6, 2006 05:43:08 AM new
Thanks everybody for your help
Last night I got an invoice saying I owed them $132.00. This morning I got an invoice saying my payment of 157.00 was posted. Hope I don't get anymore threatening emails about suspension. Most of them were automatics but the last one seemed from a real person.
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