posted on October 17, 2006 05:22:41 PM
Hi, all: I posted on eBay's technical issues board and got one reply to my question below. Does anyone here have any other ideas for me, or am I really stuck buying two of these danged DVDs? (Our museum just needed one!) Here's my Q&A from that board; the answer came from someone with low feedback, so I'm thinking there may be another answer I haven't thought of:
Odd problem re Buy It Now
Posted: Oct-17-06 11:45 PDT
roadsmith (1926 ) View Listings | Posts: 1 | Report
A few days ago I attempted to buy a DVD through Buy It Now. After clicking to buy it, I kept getting a message about a certificate that I needed to enable--except that I wasn't able to do what it was asking!
So I backed out of the sale, trying to retract my bid, and an eBay message told me there was no record of my bidding on my item. So far so good.
I found another identical DVD, different seller, and managed to buy his DVD through Buy It Now.
However, the original seller thinks I've bought his DVD, and isn't answering my e-mails to him.
And in my Feedback to be Left, the original "sale" is there. I have a 100% feedback record and sure don't want a neg over this problem. Any suggestions for what I might do? ~Adele
And here's one answer (no others were posted):
Odd problem re Buy It Now
Posted: Oct-17-06 11:52 PDT
kraloe (15 ) View Listings | Posts: 13,811 | Report
Looks like you bought 2, a few minutes apart. It really doesn't matter about the certificate situation.
You can contact one of the sellers--see if they'll let you out of the deal. Otherwise, you have to pay for 2 DVDs.
posted on October 17, 2006 09:34:17 PM
Roadsmith, contact Livehelp on ebay home page. There are so many system bugs right now. They probably won't do anything for you , but it might cause a bug report to be filed.
The certificate problem was just another new feature to improve sell though on ebay ;0
posted on October 17, 2006 10:15:32 PM
Thanks, I'll take your advice. Verrrry frustrating. Don't we all just want to go to eBay headquarters with a mob, chanting "Stop fixing things that aren't broken!" Period.
posted on October 18, 2006 05:00:49 PM new
if you contact the seller they may be helpful. if they are there is a way for the seller to get his fees back thru the unpaid process.
of course if they are going to stonewall you, just pay for it and move on.
posted on October 18, 2006 05:18:07 PM new
I tried to get LiveHelp today but the plug-ins I needed didn't connect or something, so I've given up on this. I've paid with PayPal and calling it a day. As it turns out, our museum wanted one copy (a film shot in our mountain town of Idyllwild CA from 1915--Blind Husbands), and a dear older friend of ours has wanted one for a while, so we're giving the second one to him.
posted on October 20, 2006 10:49:00 AM newStop fixing things that aren't broken!"
Only thing is your situation is not new at all. It needs to be fixed. When I list multiple items, utilizing the dutch system, I get many double bids because of Ebay's faulty system. In your case, you will have to decide what you want to do. Either buy both, or risk a negative from one or the other seller.
posted on October 20, 2006 01:32:45 PM new
I don't usually come to these boards and NEVER respond. BUT you might try offering to refund the seller fees, plus a little extra.
