posted on May 22, 2006 05:29:12 PM new
A short time ago i received a message from a customer in france. He has bid on an auction. that is fine. He wrote and asked me the cost of shipping to france. I informed him of the costs. This was done thru my messages. So far so good.
After i sent the message, i realised that i forgot to include some information that he needed. So i sent out another message thru my messages on his message to me.
Only to find that i was not allowed to send the second message. as i had already answered the message. ???????
Has anyone else had this happen. Has the gestapo found a new way of trying to stop us communicating with our customers.????
posted on May 22, 2006 05:39:12 PM new
Yes..this has happened to me. I had a message once asking if I would stop an auction for a bottle I had listed. The bottle was at $35. He asked me if I was willing to take $200. I answered that I would have to ask my husband and that I would get back to him. My husband advised me to accept the offer. When I wrote the man back, Ebay wouldn't allow the message to go through. Lucky it didn't. The bottle went for $960!
I do agree, though, Ebay is intruding WAY too much in our business.
posted on May 22, 2006 05:56:00 PM new
Yes, this has happened to me several times. Sometimes buyers ask me a question that needs research, and I have written and told them that I will get back to them with the answer the next day, only to find that I can't send another answer. Also, sometimes a buyer wants a particular picture, but you can't send it through the eBay message system, and if the buyer has asked for their email address to be hidden, there is no way to send it.
posted on May 22, 2006 06:51:51 PM new
Not sure if this will work under all circumstances, but if you know anyone's ebay buyer/seller ID (including through ebay messages) just go to their feedback page. Near the top right corner is a long, thin grey box that says "contact member".
Clicking it, if you're not already signed in you are prompted to, you get a send a member an email page.
posted on May 22, 2006 08:11:45 PM new
You should have received the message also in your regular email program so could find the address from there.
I only respond through the message system if they have asked for their email address to be hidden. Is that what this buyer in France did?
posted on May 22, 2006 08:23:14 PM new
Yes, this does happen, and I don't like it a bit. I usually can find the person's e-mail address unless he's hidden it from me. Frustrating, I know.
posted on May 22, 2006 09:22:05 PM new
E-mail using the REPLY button only via your own e-mail program. If you get the click-the-yellow-button reply address, then back out and delete and move on. Otherwise respond as you would to any other e-mail.
Never click the yellow button in any circumstance There are far too many viruses attached to that damm yellow button.
posted on May 22, 2006 09:41:11 PM new
If you reply through the Ebay system, you have no way of knowing if it will ever reach their email inbox. They can send from any email address they want, but what will show as the return, and what Ebay's system will reply to is the address they have registered with Ebay. If it has not been updated after changing to a different ISP, it will go to a now non existent email address. If it bounces, you will never know. Use your own email client to reply directly to the email address shown. If it bounces, you will know. If they have bogus contact info, you don't want to deal with them anyway.
If Murphy's law is correct, everything East of the San Andreas Fault will slide into the Atlantic
posted on May 23, 2006 07:17:41 AM new
Even when you reply thru your own system the e-bay system is used.
They (E-bay) are the connection for the whole thing.
Another issue with this system is you do not get a copy of what you sent so you have to note any responses outside of the e-mail systems in use if you need the info for the future.
Another thing with this setup is if you get the wavy numbers after you respond my experience has been that the email will not go to the person who sent it.
E-bay claims it is sorting out auto e-mail systems, I see it as sorting out any reference to a price, offer or anything that an auto reader would think is an off line sale is trashed. I have had e-bay e-mails come to me so censored that I had no idea what the bidder was asking
posted on May 23, 2006 07:31:10 AM new
I just got a Bogus PP e mail, the following address has been added your PP addresses.If you feel this is incorrect or suspect, CLICK! the following link. hahahaha.
posted on May 23, 2006 09:58:50 AM new
"This 100% false. Once in your e-mail box, ebay is out of the loop unless you click the yellow button"
when you get the e-mail about the question there is but one e-mail to return to and that is back to e-bay. I get ten of these a day and some want a personal pay pal invoice. i have to go to vendio to get it as it is not there on the address bar.
I get this as a return address-eBay Member: name of sender [[email protected]]
I hit reply and get use the yellow button .com. Noting is stored in my sent messages and it goes right to e-bay for sending. if it works for you let me in on it.
roger
posted on May 23, 2006 10:19:42 AM new
Can't the sender chose if they want you to see their email?
-----o----o----o----o----o----o----o----o
“The illiterate of the future will be the person ignorant of the use of the camera as well as of the pen.”
Maholy-Nagy, Vision in Motion, 1947
posted on May 23, 2006 10:26:22 AM new
Yes, they can. The default is to hide your address. If you are only getting reply to member, that's what the sender did.
What I find more annoying than anything are those half-hidden numbers on squiggly lines that come up if you have not had a transaction with a member -- invariably fail at first attempt to read them, and it normally takes me three tries to get it right! I have never had one lost, nor any "censored" that I know of.
