posted on May 19, 2006 09:50:21 PM new
A while back I posted a topic about a radio I sold to a guy. I guess the radio wasnt allowed on ebay and ebay cancelled it after it already sold. Well...4 days after he paid the buyer opened a paypal dispute claiming he didnt get. I provided paypal and buyer with tracking info but he wouldnt close the dispute until he received the radio,even though he saw it was shipped two days after he paid. Once he got the radio he closed the dispute. Now...40 days later he says the radio didnt work and he wants me to refund him what it will cost to fix. The radio worked fine when it was shipped to him. He says he will contact paypal if I don't refund him this money. I don't know if he used a credit card or not. He paid about $290 for the radio and wants me to refund him $170. I feel he is trying to scam me. By the looks of his feedback he is in the habit of buying stuff and later claiming it was junk, broken or not as discribed. The transaction says I am eligible for seller protection. Any advice or opinions where this might go?
Thanks!!
cd
[ edited by camodog on May 19, 2006 09:59 PM ]
posted on May 19, 2006 10:06:37 PM new
If Ebay cancelled the auction, even after it ended, it should no longer be in their database. What basis would he have to do a chargeback if there is no Ebay record of the transaction? Also, as I mentioned in the earlier thread, the reason the auction was cancelled is because that radio is illegal. If he contacts Paypal, you can contact the F.C.C. He's looking at confiscation of that rig plus a possible $10,000.00 fine and 90 days in jail if he gets caught trying to transmit with it.
If Murphy's law is correct, everything East of the San Andreas Fault will slide into the Atlantic
posted on May 19, 2006 10:12:26 PM new
Does it have to be affiliated with a valid ebay auction for him to file a chargeback? Im not sure if he can even do a chargeback becasue I am not sure if he used a credit card. In his email he said he was going to contact paypal...not his card company. If he is going the paypal route I wonder how many times he can file a dispute on the same item??
cd
posted on May 19, 2006 10:29:55 PM new
Someone with a better knowledge of Paypal's rules will have to answer that one. I personally do not deal with those crooks and have no intention of ever doing so. Just out of curiosity, did he say what the problem was? I can just about guess, but I'd like to hear how he described it.
If Murphy's law is correct, everything East of the San Andreas Fault will slide into the Atlantic
posted on May 19, 2006 11:34:10 PM new
He can file the chargeback even if the auction is eliminated. The big point is going to be his feedback which shows a history of this type of behavior. I'm sure this behavior is also represented in his PayPal history.
You need to reply to the complaint notification from PayPal and clearly state that this person waited until five days before his time was to claim that his item was broken. Point out specific item numbers from previous transactions he has had with other sellers showing that this is a habit and plainly state that you feel that this buyer is attempting to use Paypals system to commit fraud.
Fraud seems to be a magic word with PayPal. You can just picture the ears perking.
I had a transaction about a month ago where I made a mistake and sent a different item than what the buyer had purchased. The actual item they recieved was more valuable but they filed a PayPal complaint. I contacted them three times offering to exchange the item once they returned the piece they recieved. They never responded. I contacted PayPal and told them I that I believe that the buyer was attempting commit fraud by using PayPals system to keep the more valuable item AND get a refund and after looking into it, they seem to have agreed. They found in my favor. Still have not heard from the buyer.
Considering the pricetag on your transaction, I would wait a day after you send that notice and then get on the phone with PayPal. Be really friendly!! You would be surprised just what their reps will do if your are pleasant. They are so used to dealing with pissed off, irate or just plain stupid people that if you act like a reasonable human being they are more than happy to work with you... afterall, every minute they spend helping the friendly reasonable you is a minute they are not on the line with someone in the midst of an irate freakout.
Good Luck!!
~~~ • ~~~ • ~~~ • ~~~ • ~~~
People put their hand on the bible, and swear to uphold the constitution. They do not put their hand on the constitution, and swear to uphold the bible.
Your troublesome buyer might be a typical PayPal fraudster and trying swap a (different) defective radio for your working one. Ask them to return the item you sent and provided the serial numbers and "secret markings" (you did use a UV pen?) are intact, you'll be happy to refund on return.
All sellers that accept PayPal should have a refund policy - this is to protect you!
posted on May 20, 2006 05:58:27 AM new
Paypal is not just for Ebay,many online stores accept Paypal payments,so your buyer can file complaint with Paypal irregardless of Ebay cancelling the auction.
Whether he uses his credit card or not does not matter to Paypal,as long as it is a Paypal transaction,they will look into it.
I think once the transaction is resolved with Paypal,the buyer cannot file another complaint,there will be a message saying it is closed,if I recall.
If so,his only route is to go to his credit card issuer,if he used his credit card.
His credit card issuer will probably ask him to return the radio at his own expense .
/ lets all stop whining !! /
[ edited by hwahwa on May 20, 2006 07:37 AM ]
posted on May 20, 2006 11:48:00 AM new
Sometimes there is justice. I called paypal and since he was so fast opening a dispute for nondelivery(3-4 days after payment) he cannot open another dispute on the same transaction. Also...he did not use his credit card to pay. So at this point I am not sure there is much he can do. I consider myself a fair person but I do not want to do anything to help this person. I think he is trying to scam me.
Thanks for the advice!
cd
posted on May 21, 2006 09:21:50 PM new
The best things you can do now is first, block his/her ID from bidding on any more of your auctions, and delete any e-mails this crook sends you. Do not respond to any of them.
