posted on May 19, 2006 03:35:04 PM new
Why would a customer open a pay pal complaint 25 days after the purchase but never contact you they are dissatisfied with your item?
My response at this point is please return the item for a refund.
I also noticed the purchaser does not pay a lot for the items they are collecting, in fact they down right steal some items from under educated sellers.My purchaser paid a lot of money plus $50 range for the item I sold him. What should I expect out of this transaction?
posted on May 19, 2006 04:04:54 PM new
A royal poking. Did they get it???? or just file complaint on the item after recieving it?
**************
Some minds are like concrete,
thoroughly mixed up and permanently set.
posted on May 19, 2006 08:24:12 PM new
He probably gets all his items for free this way. Well maybe not but there are those out there. Did they email you or did they reply to your response to send item back? I think they have to send it back if you offered that but don't think Paypal cares wone way or other cause they are going to make money off you on their chargeback. I think they need to have a LOT better policy with this as the seller sure gets screwed over and they are ones making Paypal their money. But guess you know answer to that they don't care.....
**************
Some minds are like concrete,
thoroughly mixed up and permanently set.
posted on May 19, 2006 08:37:13 PM new
Here's a wild guess - He's used to paying $10 for a $50 item. He thinks that your $50 item is worth $250 and is disappointed when he receives it.
[ edited by pixiamom on May 19, 2006 08:42 PM ]
posted on May 20, 2006 03:56:01 AM new
You know the strange thing is my customers (who mostly pay by bank transfer) hardly ever complain. If they do, well, I offer a 100% no questions refund. Return the item at your expense in saleable condition and I'll refund in full.
Years ago when I accepted PayPal, I received numerous minor complaints from those customer so I basically stopped accepting it, and noticed that I had a dramatic fall off in complaints to almost zero... YMMV
posted on May 20, 2006 05:45:33 AM new
Many Ebay bidders try to resell the items they won on Ebay,either in their own brick and mortar store or their own website or back on Ebay.
It is possible that after 25 days,the item is not going to be sold,so why not get his money back and buy something else??
Someone did that to me once ,she said she was happy to have these items,then 30 days later she is not happy,and she filed complaint with Paypal.
Since these are MIB items ,I told Paypal I cannot accept return after being in the hands of a retail customer for 30 days,any shelf sitting,scuffling of the bottom mean I cannot resell them as mint in box and I would lose money marking them down as returns.
I won.
/ lets all stop whining !! /
posted on May 20, 2006 11:46:28 AM new
Your return policy has to be fully stated in the item description, along with: "the placement of an order, will indicate your acceptance of these terms."
Also print your policy on your invoice, or another paper. That way, your customer is reminded what he has agreed to.
Credit cards will back you, PayPal should also do so. If they are reluctant - go to small claims against them. Hwahwa could advise you as he is fresh from small claims proceedings.
As obvious as it is, do not hesitate to also state that the item must be returned before a refund is given.
posted on May 20, 2006 09:01:13 PM new
KOZ,,,,,,you can State all you want about returns FIRST, It means nothing,,,,,PP WILL return Their money and YOU are SCREWED.....
posted on May 20, 2006 09:05:47 PM new
Paypal probably won't give him a refund if he has the item, they claim they don't get involved in a dispute like this. What did he claim when he filed?
