posted on April 10, 2005 07:50:33 AM new
I'm getting a little gunshy about responding to any emails. I just received this, and don't know whether to respond or not.
*** BenchmarkPortal is an official partner of eBay and is conducting independent
customer satisfaction surveys at the request of eBay. BenchmarkPortal will not
request any of your personal or confidential information. ***
Dear eBay Community member,
On 04/09/05 I replied to the email message you sent to customer support. As
part of eBay's commitment to excellence, I want to make sure I met your needs
in my response. Would you please take a minute to answer a few questions to
let me know how I did?
*** Protect your eBay Password and Your Personal Information ***
eBay treats your personal information with the utmost care, and our
Privacy Policy is designed to protect you and your information. eBay
will not request personal information (password, credit card numbers,
pin numbers, passwords, or Social Security numbers) in an email or in
most cases, our surveys. However, there are rare exceptions when eBay
performs usability surveys that measure participants' actual use of
eBay. In these exceptional cases, personal information is sometimes
needed, and participants are told explicitly in advance what will be
required. Additionally, participants are given contact information in
order to validate that the survey is indeed from eBay. For more
information on how to protect your eBay password and your account, click
here
http://pages.ebay.com/help/account_protection.html?ssPageName=CMDV:AB0008
eBay truly respects the opinions of its Members. We are contacting you
for customer support improvement purposes only. All information collected is
confidential and the information you provide will be used strictly within eBay's
Privacy Policy http://pages.ebay.com/help/community/png-priv.html
eBay has commissioned BenchmarkPortal to conduct this study among eBay
members. To review BenchmarkPortal's privacy policy, please go to
http://ebay.benchmarkportal.com/ebay/bmp_privacy.pdf
posted on April 10, 2005 08:00:59 AM new
I have received that after I have written to customer support about a problem or question. I never answer it though...
posted on April 10, 2005 01:09:21 PM new
I received an email like that about a month ago, after initiating a question for customer support. It is legit. I answered the survey.
posted on April 11, 2005 01:05:45 PM new
Got one 2 days ago because I had a bidder whose copy of email sent by ebay bounced. Contacted SafeHarbor. Got answer that bidder had changed email address snd the same letter with different name. Assume people working in Customer support are being evaluated in performance.
buyhigh
