posted on March 18, 2005 07:44:46 AM
I shipped a package on March 1st and used delivery confirmation. According to the Post Office, the item arrive on March 3rd. I didn't receive an e-mail from this person unil March 14th. I've shipped hundreds of packages and have never had this happen. What advice should I give this buyer?
posted on March 18, 2005 08:04:38 AM
The only advice you can. Since the Delivery Confirmation said it was delivered it is now out of your hands. It has nothing to do with you anymore. Have the person either talk to his postman/lady or go to the post office to see if it is still there. Tell him if it is returned to you, you will see that he gets it back as that is all you can do. I wouldn't refund and if he leaves you a negative I think it can be disputed as you have proof it was delivered. Be sure and print the page that says the item was delivered.
posted on March 18, 2005 08:30:00 AM
I deal with this on a pretty regular basis. My first response is a really nice one to them. I tell them that I ship with delivery confirmation, and that it shows it was delivered (I make sure I give them the information in the email) - I then tell them that if they don't have the package, perhaps they should talk to others who live in the house to see if they know about it. If not, they should contact their post office, and talk to their mail delivery person and see why the USPS shows it as delivered. This solves about 95% of the problems. I either get an email that states oh, my room mate received the package and didn't give it to me, or some other reason that they suddenly forgot they got it. I think the scammers get caught here too, they aren't going to press it if you use delivery confirmation. I will occasionally get the response back that they talked to the mail delivery person, post office, they don't have it, they don't remember it, etc. At that point, I tell my customer that once the package is delivered, there isn't much I can do. If the post office doesn't have it, then they probably need to call their police department about theft, because someone probably stole the package from their property. That usually ends most of the complaints on my end, only a couple of times after this have people continued to press for a refund, and then I just simply tell them that I can't, that I am not responsible. Only one person has attempted a chargeback on a delivered item, and that was really easy to clear up without them being successful. Someone who becomes sort of a pain in this process by the way gets added to my blocked list.
posted on March 18, 2005 09:04:05 AM
Around 5 or 6 times, I've had pretzel-chokers try and pull this bush on me-&-Ralphie!
I usually call their delivering PO & ask to speak with the carrier...
My packies are rather distinctive, as each has a message: DELIVERY PERSON~PLEASE SCAN ME!, and most carriers remember them...
LAST TIME was an ALASKAN whose carrier remembered the packie & delivery &...
TIS A MIRACLE!
The bozo suddenly remembered that a POLAR BEAR was discussing Kant vs Shoppenhauer with her when she accidentally placed the packie under a pail of blubber...
Yeah, right???
"All's well, that ends well" as Ralphie-da-Bard always declaims!
"There may be some tough times here in America. But this country has gone through tough times before, and we're going to do it again." ~ George W Bush
