posted on September 17, 2003 07:31:10 PM new
A relative newbie (10) bid on and won 9 of my items over a 7 day period. I invoiced her etc but heard nothing from her. Today I sent her a firm, but friendly E-mail stating that it was time put this tranasction to bed.
In return I received this E-mail
Dear,
I'm sorry about the confusion, but my daughter really liked the items(edited for content)
and bid on them before I gave her permission. I would really appreciate it if you
would release me of the obligation of the bid, and I have made sure it
will not happen again.
Thank you for your understanding,
Name WithHeld
Folks I need ideas on what to do here. Obviously I am not going to get paid, and so
what I should to is file the FVF The NPB and neg the snot out of her. Her recourse would be nine retalitory negs.
This feedback system sucks. Should I stand on principle, do what is right and take it up the &*%$, or just chalk it up to experience.
What would you do?
posted on September 17, 2003 07:37:01 PM new
When she gave the poor child HER password She Gave permission to bid! e mail e bay and let them know an UNDERAGE bidder did the deed.....they might just understand and S.C. her! In vendio terms,,,NARU........X's fingers.
posted on September 17, 2003 07:37:48 PM new
The feedback system sucks, end of story. I don't leave negative feedback anymore because the sense of satisfaction I get from it is far outweighed by the potential for messing up my own feedback. I am in this for the money. Period. There's no way on earth I'd set myself up for 9 retaliatory negs.
There's nothing you can do about this, no matter how much you'd like to strangle her. Professionally (notice I did not say friendly ) tell her that you have to recoup your fees, do so, add her to your blocked list, and move on. Anything else is nothing more than a pissing contest.
posted on September 17, 2003 07:37:53 PM new
I would definitely file to get my fees back, but I would not leave a neg. That would really suck to get 9 back in return. What can you do, you obviously aren't going to get your money back, someone like this should be thrown off ebay the first time around, but you know that isn't going to happen. File, relist, and move on...
posted on September 17, 2003 07:43:26 PM new
E BaaaaaaaaaaY do you hear this!!!!!??????? once they, the SELLERS, file for the final fees YOU e bay need to BLOCK!!!!!! those losers from being able to say ANYTHING!!!!!!!! no good or sevices were exchanged,,,,,no money was exchanged,,,,,nothing!!!! happened except a WASTE of TIME!!!!!!!!
Enhance the friggin' system. the sellers!!!!! Pay your bills!!!!!! not the low life scums that DON'T,,,,PAY!!!!!!! you collect whether WE sell or NOT!!!!!!!!!
posted on September 17, 2003 07:50:35 PM new
Darn Jack, ease up there son.
The old BP just went thru the roof by the sound of it. Maybe it is time to form a UNION, I mean, why not. A unified voice against the MAN.
Seriously, with the amount of sellers out there I am suprised that somekind of "personhood"(edited for political correctness) hasn'y sprung up.
posted on September 17, 2003 07:58:18 PM new
e mail the HELL out of e bay over this perfect example! No completed transaction,,,No!!!!! feed back!!!!! period!
posted on September 17, 2003 08:01:33 PM new
Hire Dragonmom to put a curse on her!! Other than that, the only thing left is to file NPB alerts on all 9 items. If the nine seperate emails from Ebay don't jar her loose with some cash, nothing will. File for FVF and move on. Forget about feedback and block her.
The light at the end of the tunnel will turn out to be an oncoming train.
posted on September 17, 2003 08:11:21 PM new
Ease up? Someone want's to get off their can and make POSITIVE change and they are advised to ease up??? Ease up ,that's why California has the problems they do right now,,to many people just easing up.....get UP aND Fight!!! I will you can damn well sleep on that. You will NEVER see half of what I send Directly to e bay and they Do Listen, their whells turn sooooooooooo slow but,eventually they DO wake UP. I, if no one else bothers or cares to MAKE enhancements happen. Will Beat on their door till it HAPPENS!!!!!!
posted on September 17, 2003 08:12:35 PM new
You can tell her that you have to report the incident to ebay as an underage bidder was using their site. You could send her this link and maybe try to scare her into paying though it's doubtful she will.
posted on September 17, 2003 08:21:13 PM newWhen she gave the poor child HER password She Gave permission to bid! e mail e bay and let them know an UNDERAGE bidder did the deed
I hate to say it but many middle-aged people are still someone's daughter that can use a mother's account on ebay. If the bidder had said that her 16 year old daughter had bid on the items then you have a chance with ebay actually doing something. She can merely say her daughter is over 18 when ebay asks her about it.
File the NPBs and do not leave any negatives unless you want nine of them on your feedback record too. The feedback system definitely has a flaw in it in cases like this and ebay really needs to start refunding the insertion fees back on NPBs.
-------------- sig file ----------- President John F. Kennedy said, "There are three things which are real: God, human folly and laughter. The first two are beyond our comprehension, so we must do what we can with the third."
posted on September 17, 2003 08:25:25 PM new
Ask if she would pay a $10 or $20 dollar fee to excuse the bids. Often they are willing to pay a reasonable fee to settle the problem. If not, file 9 FVF's. Don't leave feedback unless you want 9 negatives added to your record.
posted on September 17, 2003 08:30:40 PM new
My first thought here is that, whether the daughter is 16 or 60, she needs to learn responsibility and accountability for her actions.
I'd first e-mail the mother and suggest that she have her daughter pay for the items to get the mother off the hook with ebay (the possibility of 9 NPB alerts and ebay also being informed that an underage bidder may have been bidding). The mother needs to know the consequences of her giving her daughter the password. She needs to be scared a bit.
I'd also ask (remember, I'm a mother and grandmother) to "speak to" the daughter myself and tell her how bad this will be on her mother's record--try to shame her.
I'd also e-mail Ebay about this continuing, awful feedback problem we all face.
I know this seems like a lot, but we teach people how to treat us, don't we? It takes a whole village to raise a responsible eBayer!
___________________________________
posted on September 17, 2003 08:37:40 PM newIt takes a whole village to raise a responsible eBayer! LOL !
I had a check bounce from a newbie in CA last winter and I wrote her twice to let her know and she didn't answer. So a few days later I told her that I had no choice but to report her to ebay and that it would be on her record and she answered immediately and sent a money order. Sometimes gentle scare tactics do work.
posted on September 17, 2003 08:38:55 PM new
Want to know how screwed up feedback is? I had a neg from a customer who said they emailed me 3 times and I did not answer. I returned feedback, because from my perspective, that was a lie, I never received any email.
Fast forward 10 days, and here comes that guy's email. Then, half.com puts on their site that there was a problem. It is still there, the message reads:
"We recently discovered that some email communications between Buyers and Sellers were not being forwarded in a timely fashion. If you think you may have been affected, visit our FAQs page."
So, this is CLEARLY their fault. (by the way, the faq page says nothing) so I contact them, and this is what they write back to me:
"We have reviewed the feedback comment in
question to see if it is eligible for removal. We found that the comment does not meet the requirements for removal as outlined in our feedback removal policy"
Now, if they won't remove this feedback, which CLEARLY was their fault, don't expect them to change things...
posted on September 17, 2003 09:26:23 PM new
File for NBP and FVF.
Then neg the hell out of this person. Funny thing I read in this postings is all of the people stating not to neg, but they are also the same people stating the system is goofed up. The problem is they are just as much at fault that the system is faulty when not leaving negs when deserved. Kind of goes to the two wrongs don't make a right.
They are saying you will get a bunch of negs in return. Key word "WILL."
Strong percentages say they are wrong.
In fact of all the negs given by sellers, less than 5% get a retalitory neg. And in the case a retalitory does come, a simple response to it stating it was retalitory, will clear you with buyers. Most will check the feedbacks to see if it was really true. It is a pretty simple thing to figure out as they also put the dates and times the feedbacks have been left. I have had three retalitory negs left for me in over 4 years of selling. I have left over 100 negs. In each case, my sales actually increased after I got the neg. I account that to being truthful and having it show in feedback.
If you file your NBP and FVF without harrassing the buyer with a ton of you had better pay e-mails, strong odds are they will leave you alone.
The other point is many sellers do wait to see if someone else has left a negative feedback for someone. It has been my experience when I leave the first neg, many others follow within days of mine. I say stand up and do what is right and use the system as it was designed. Neg the SOB and give them the black mark and show legite buyers that you are a decent business person.
posted on September 17, 2003 09:31:52 PM new
I think if you want to avoid the hassle just go in a mutually agree to not complete the auctions. You will get your fees back. There is a place somewhere on eBay that you can do that. I don't know what happens to the buyer if they end that many auctions but I think the mother needs to change her password...This world is in to much turmoil and Hillary does't have time to teach the children. Mothers and Fathers are supposed to bring up responsible children.
posted on September 17, 2003 09:41:50 PM new
Libra: Off the subject a bit, and at the risk of sounding defensive. . . .I think the "it takes a whole village" quote (actually an old African quote) is sometimes misunderstood. I'm sure it means that a child grows up better if the whole village is aware of him and is caring about his welfare (stopping him from running in front of trains and cars, from stealing, or from killing another child, for example). It's really never meant to be a socialistic sort of thing where control is taken away from the parents. It's the old extended-family idea, in which the parents have lots of helpers around who care about the children.
And I agree with you that it's probably fruitless for us to try to educate inexperienced eBayers, but if they don't feel the pain of stupid behavior, they won't learn and will continue to make all of us crazy!
___________________________________
posted on September 17, 2003 09:56:19 PM new
Back when I was a relative "newbie" seller, I had a deadbeat win 7 auctions...paid for NONE and stiffed me out of more than $700. Being naive and wanting to be the "responsible" eBay seller (ie: alerting others to this deadbeat), I filed for all fees AND gave him 7 negs (one for each auction)...End result? The jerk has been NARU'd for a long while...AND I've still got those ugly, red, nasty 7 retaliatory negs he filed on me!!! Lesson learned...Until the feedback system gets fixed, I really think long and hard abot giving a neg. If I had it to do over again, I'd give him ONE neg and mention the 7 auctions.
posted on September 17, 2003 10:03:18 PM new
If the bidder just said it was her daughter bidding you won't have a chance at getting her booted off ebay unless she foolishly admits to ebay that her daughter was underage.
-------------- sig file ----------- President John F. Kennedy said, "There are three things which are real: God, human folly and laughter. The first two are beyond our comprehension, so we must do what we can with the third."
posted on September 17, 2003 10:38:37 PM new
It takes a village to raise a child. Also, every village has an idiot. The problem starts when the child and idiot are related and they open an account on Ebay. File for NPB and FVF and get them off Ebay as fast as possible. With all the good buyers out there, we don't need people like this.
The light at the end of the tunnel will turn out to be an oncoming train.
posted on September 17, 2003 11:16:04 PM new
Don't you hate that "Thank you for understanding" crap. Kind of makes "I'm not paying" final.
I would ask her to at least pay your listing fees. Also your FVF fees if she doesn't want you to file.
I'm not even sure it WAS her daughter that bid, sounds like buyers remorse to me.
Why take a risk negging her, won't hurt her a bit. With 10 FB she can start over again, you probably can't or wouldn't want to.
Negs are for bad sellers only, you take a chance doing it, but at least you can hurt them, can't hurt a buyer.
As for doing it for the good of the community, nonsense, anyone ever thank you for negging a deadbeat, of course not.
posted on September 18, 2003 02:24:02 AM new
tell her that she entered a contract when she registered with ebay...she should have been guarding her account as though it were a credit card account...
then tell her that 7 negative feedbacks will probably keep her from buying anything else on ebay (she doesn't know your too chicken to follow through with them). and tell her how much the bill is.
if she fails to pay follow through with npb and fvf....and FEEDback....I have only received one retaliatory feedback and it sticks out for what it is...anyone can tell the difference
LEARN TO LOVE THE COLOR RED...you can always respond to them.
posted on September 18, 2003 02:48:33 AM new
I would first try the scare tactic that was mentioned. (Only thing is if she is not a serious ebayer person, she probably wont care.) Maybe you can get her to at least pay your fees! Good luck!
posted on September 18, 2003 05:44:51 AM new
When I get in a spot like this I always think what would companies like Lands End or L.L. Bean do. I am sure they would just move on. By the way I just got a NEG over a $6.00 deal. Its always the bottom feeding cheap buyers that give me NEGS. I have almost 5000 feedbacks with 6 negs. 3 were from non paying bidders, 2 were from crazy people and one I earned I blew my description. So by rights I should have 1 NEG but the bottom feeders won't leave me alone. Hey, do you all remember when Ebay was selling at Butterfields auction. Boy-O-Boy did they ever pile up a bunch of NEGS in a hurry. Ha Ha
posted on September 18, 2003 05:59:50 AM new
I am assuming (perhaps misktakenly) that these were not high-price items. If so, file for fees and move on. I don't believe most sellers will check on buyer feedback during auction, unless they are selling a high price item or there is something odd going on. And if you do get them to pay, you know there will be claims about the merchandise.
And as most of us feel, negs look bad on seller's record.
Ebay could address this by compelling users (buyers and sellerse) to keep an active credit card on file. User agreement should be that if buyer backs out, eBay can charge their card for fees.
Thanks to the miracle of computers, as feedback levels reach a certain number of negs, card is re-verified, and if missing or bogus, NARU time.
It's a hassle, but the B&M antique shops in NE are currently undergoing a wave of thefts, so it's just as bad in the real world.
posted on September 18, 2003 06:38:34 AM new
She simply asked:
I would really appreciate it if you would release me of the obligation of the bid?
Simply respond: No, I'm sorry I am not permitted to do that.
If she continues to argue use these arguments:
If your daughter took $100 out of your purse without your permission and spent it frivolously, would you go back to the merchants and ask for the money back?
or
I certainly understand the problem. I have a daughter myself and I have problems controlling what she buys too. I would like to release you from your contract, but the owner (my boss), refuses to release you from your binding financial obligation. I might get him to agree to cancel the deals if you pay a cancellation fee of ($xx). [Use a figure approx 1/3 of the grand total due including S/H]
p.s. She most likely doesn't have a daughter, just making up a good excuse that has worked for her before. Contact her other sellers and see if they had problems.
posted on September 18, 2003 09:07:57 AM new
secondmoon
I don't want to sound mean as that is not my intent, however what is you business plan?
If you have one just get it out and follow it. This is a business and you are attempting to make money. Yours may vary but mine is; sale closes, invoice within 24 hours or if paid a thank you. Non-payment for 3 weeks review Pay Pal to make sure didn't slip through (another issue) and file NPB form. No Answer in 11 days (Eleven days so insure ten day requirement is meant) file for fees back, block and re list.
(Note: I used to send friendly reminders but found that was a total waste of time.)
Have a nice day....
) tell her that you have to recoup your fees, do so, add her to your blocked list, and move on. Anything else is nothing more than a pissing contest.
