I have a really picky bidder that is returning his item to me. When this is done,
should I refund the shipping cost that he paid to send it back to me? Or should I just refund the amount of the item and the shipping to him?
posted on June 11, 2002 12:08:34 PM
Refund him the amount of the item minus the E-bay fees and minus the shipping charge to ship it to him. Unless in your austions TOS you say you will refund the entire amount
posted on June 11, 2002 12:22:43 PM
I agree. In my TOS I state that an item can be refunded for any reason for a refund less shipping and any non-refundable auction related fees. It doesn't happen often but when someone does ask to send something back, I email them telling them I'm sorry that they weren't pleased and as per my stated return policy the item can be returned for a refund less the shipping and any non-refundable auction related fees. That includes the PP/BP fees if one of those was used for payment. I ususally ask if my description had been sufficient or if their was possible anything I could have done better to prevent them from being disappointed. Depending on their answer, I might decide to return their postage too.
