spuddy98
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posted on May 29, 2002 05:16:40 PM
I just got a negative over a 1 penny item. Total with shipping was 85 cents. It was a baseball card that I bought in a lot at an auction. The guy had to wait to get it bacause he paid with an electronic check. I slipped it in a regular envelope and guess it got bent in the mail I didn't provide nor did he ask for a plastic sleeve for the card. If he'd have asked I'd have refunded his money. I did offer to ship it in a padded envelope but it would be an additional 50 cents or so as that is what the envelope. I guess I have to hold feedback hostage like other sellers do. What do you think??
Prepare for the worst but hope for the best!! Spuddy98
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mrspock
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posted on May 29, 2002 06:04:16 PM
I agree with him your packing was lousy ...
negs are grossly overrated leave a cival response to his neg , dont return it and do a decent job of packing in the future
spock here......
Live long and Prosper
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spuddy98
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posted on May 29, 2002 06:45:37 PM
Perhaps I did do a poor job of packing. Spock you are an asah as well. But the problem still can be handled. I am not Sears and Rhoebuck but I will refund when I make a mistake. Always Always try to work things out before the auction is over. I did offer him a padded envelope to protect the card. He did not want that expense.
what do the rest of you think?
Prepare for the worst but hope for the best!! Spuddy98
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spuddy98
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posted on May 29, 2002 06:58:53 PM
by the by I have over 500 transactions on ebay into 5 figures (buy and sell)
Prepare for the worst but hope for the best!! Spuddy98
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RSMSPORTSGA
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posted on May 29, 2002 07:15:43 PM
I understand you are disturbed that the bidder did not give you a chance to refund...but I must admit...shipping a baseball card in an envelope...not in a toploader...is really unheard of..even in a bubble mailer it would require a plastic TOPLOADER to protect it. I guess learn from these opportunities!!!...GOOD luck in the future!!
[ edited by RSMSPORTSGA on May 29, 2002 07:16 PM ]
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mrspock
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posted on May 29, 2002 07:27:59 PM
asah ? new one on me ..
the point is evan though it sold cheap you set the opening bid
you have a responsablity to pack it so it dosent get damaged.
could you have sandwiched it between to pices of cardboard to protect
the neg was deserved
the buyer had a bad experiance and he is noting it ...
no validity to the rant
or maybee next post ask only for response from those who support your view...
spock here......
Live long and Prosper
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tomyou
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posted on May 29, 2002 07:32:11 PM
I would have to aggree that the neg was desreved. Regardless of the price you should NEVER send a card in such a manner. A padded enevelope would not offer much more protection than a standard envelope without a toploader.
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caffeitalia
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posted on May 29, 2002 08:44:44 PM
You deserve the neg for listing a stupid sports card, much less for a penny.
Take that crap to bidville and leave the good auctions to the pros.
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jalleniii
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posted on May 29, 2002 09:18:27 PM
Sounds like the buyer was bent on negging you.
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Libra63
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posted on May 29, 2002 09:58:27 PM
No matter the winning bid of an auction the article has to be packed so that it arrives at it's destination the way it is described. All you had to do was put two stiff cardboards on either side and write on the envelope DO NOT BEND PHOTOGRAPH That isn't to hard. Now the bidder bid the price you had on your auction. It wasn't his fault the price wasn't higher. I imagine when he opened that envelope and saw the bend the first thing he thought about was the terrible packaging job and he went right to his computer and gave you the negative.
I insert a letter into my auctions and I say
"It was a pleasure doing business with you and if you have a spare moment drop me a line and let me know your item arrived safe and sound. Don't hesitate to contact me if you have any questions or problems concerning your order." This can be written in a letter put into your microsoft word and all you have to do is print it and insert it into the envelope. Not to hard.
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twinsoft
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posted on May 30, 2002 01:24:38 AM
Oh, for crying out loud. A deserved neg over a penny auction? You folks take this stuff way too seriously!
My opinion is this. You should have packed the card so it would not be damaged. Add those costs into your handling up front and don't give buyers the option to ship cheaper. (BTW, a padded envelope doesn't offer protection against bending.) Learn to "foolproof" your auctions and you won't have this problem again.
And no, the seller doesn't deserve a neg over this. We're talking about a freaking penny! But I would double-neg the buyer if possible for being a jerk.
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kolonel22
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posted on May 30, 2002 05:08:39 AM
When Pokemon was the BIG thing I sold Pokemon cards and shipped many single cards to people. There were several requests from people asking me if they could save on shipping by not have me put them in a top loader and asked if I would just put the card in an envelope.
In the few cases I obliged I still had the wherewithal to take an old cardboard box and cut it up to make two pieces that would fit into a #10 envelope. This didn’t gave the cards as much protection as a plastic top loader but at least it decreased the odds of the card arriving bent. Actually I never had a complaint from anyone I sent cards to that way.
The customer has an expectation that what they bid on will arrive to them intact and undamaged, even when they request something stupid like ”just send it in a #10 envelope” I would never have sent a card without some degree of protection. Not just for me but for the buyer as well.
As others have stated, a padded envelope doesn’t much protection against bending but add a few pieces of cardboard back to back and your pretty much ensured a card would arrive in the same condition you sent it. The best part is you can use any so you don’t need to add to your shipping costs.
As for the neg, it always irked the heck out of me if a customer had a problem and neg’d first and didn’t bother contacting. This is because I’m the type of seller that still believes in the old values of the customer is always right even when they are dead wrong <BG>.
What's sad is if the customer did contact me then I would done whatever it took to make them happy. But no people are so trigger happy with feedback some just can't wait to zing you not even knowing if you would or wouldn't have taken care of them. This is perpetuated through an underlying conception that many people have that buyers have been burned making purchases on eBay and that many sellers do what they do intentionally. The customer feels cheated in some way and leaves the neg.
I think one engirt problem is with eBay people want the excitment of the auction and low prices they bring but then expect large brick & mortar type customer service with refunds, exchanges and returns and not being satisfied. Of course many people have never been to a real auction where you have the opportunity to examine the merchandise before you buy (to a degree) once you bid on ian item and win its yours no ifs and or butt’s about it.
Health & happiness
"The Colonel"
[ edited by kolonel22 on May 30, 2002 05:18 AM ]
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classicrock000
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posted on May 30, 2002 05:56:32 AM
Sears and Rhoebuck...ahhh is that a new store Im not aware of??
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mrfoxy76
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posted on May 30, 2002 06:03:35 AM
why even bother to offer 50cents for a toploader makes sense just to ship it in one anyway and make S&H $1.35
guess that is beyond your thinking you deserved the neg making sellers aware you dont know how to ship
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mrspock
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posted on May 30, 2002 06:06:39 AM
And no, the seller doesn't deserve a neg over this. We're talking about a freaking penny! But I would double-neg the buyer if possible for being a jerk.
the thing is negs are not given out nearly enough this buyer had the guts to call a spade a spade
He bid , he paid and the seller did not follow thru with his obligation in the tranascation
The point of the neg is to alert others of a bad tranasaction
I have never understood the point of lisitng things at .01 but if you do you have the same obligation to the tranasction as you would to one selling for 1,000.00
spock here......
Live long and Prosper
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Linda_K
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posted on May 30, 2002 06:44:48 AM
spuddy - Sorry this turned into a negative on your FB. Would have been better if the buyer had emailed to complain first...but they didn't.
I'd take this as a lesson learned. Pack any item the way it's most protected and state that shipping cost in your auction. Don't give the buyer the option when, in order to save them shipping costs, the item might be damaged.
I sold sheets of old stamps. Packed them in a manila envelope with the sheet of stamps in between two thin cardboards. I was asked to ship without the cardboard to save on weight. But I declined...saying I didn't feel they would arrive in their present condition if I did so.
Chin up....
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