kahml
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posted on May 22, 2002 06:01:28 AM new
Refund Period Extension
Notice Date: May 15, 2002
Effective Date: May 15, 2002
Effective 5/15/02, the refund link will be available for the first 14 days (increased from 5 days) after a payment is sent. Members can access the link on the payment's Transaction Details page.
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thchaser200
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posted on May 22, 2002 06:48:14 AM new
Why can't it be there all the time. It would make it easier
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uaru
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posted on May 22, 2002 07:58:25 AM new
Why can't it be there all the time. It would make it easier
That refund link provides refunds without charging the seller any fees. That's why there is a time limit on it.
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thchaser200
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posted on May 22, 2002 08:06:50 AM new
Or is the other reason so they get fees on both the seller and the buyer when the money is returned.
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dman3
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posted on May 22, 2002 08:14:24 AM new
in all honesty there is no reason for a refund link to be avalable all the time 14 days is plenty of time to get an Item shipped to a buyer who has paid you instantly with credit card a have them decide if it is what they though they were buying.
Are you really so sure that your buyers will be unhappy at some point that you want the refund like there two years from now just incase ???
http://www.Dman-N-Company.com
Email [email protected]
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thchaser200
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posted on May 22, 2002 08:18:51 AM new
No, but the buyer is not happy with product and wants his money back, why should he pay the paypal fees. When you look at other services like iBill or CCNow, the refund button is there at least 60 days.
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mrfoxy76
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posted on May 22, 2002 08:21:15 AM new
30 days should be ample time 14 might just be cutting it in some cases.
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sulyn1950
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posted on May 22, 2002 08:45:09 AM new
thchaser200-The refund button allows the seller to return the payment to the buyer and not be assessed a fee. In the past, if you issued a refund through PayPal, you were not given back your fee that had been charged for the original order.
The seller gets his fee back for issuing a refund and the buyer gets all his money back. He will not be charged a fee for receiving a refund (provided the refund link is used and not just "send money" .
This increase from 5 to 14 will help alot. I ship fast. Same day or next day from date of payment except weekends. I ship priority and my buyers usually have the item in 2-3 days. There have been exception. If they wanted to return the item for a refund (allowed by my TOS) they have to re-package and get it to the PO and I have had 2 items returned to me by 1st class not Priority and the return trip took over 10 days. So even at 14, it will be cutting it close. I give 15 days in my TOS.
I also have to change my TOS. Currently I state a refund for any reason less shipping/3rd party payment service fees. Now, all I have to say is "less shipping". I like that.
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stopwhining
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posted on May 22, 2002 08:59:45 AM new
i thought this refund button is more for cases when no goods have been shipped,cases such as buyer sent incorrect payment amount,or seller does not ship intl or buyer/seller cannot reach an agreement on how to ship,when to ship etc??or item no longer available.
with merchant account,once a charge is made,no discount and transaction fee is refundable,and if you isse a credit,there is a transaction fee for that credit transaction.
extending the number of days would just encourage some seller/buyer to abuse the system.
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mrfoxy76
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posted on May 22, 2002 09:11:32 AM new
why would longer time be abusing the system?
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thchaser200
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posted on May 22, 2002 10:14:58 AM new
I can agree that the time fram should be 30 days, the same amount of time that you can put in a buyer protection claim
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trai
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posted on May 22, 2002 11:07:19 AM new
Well, 14 days is better than only 5 days.
Its a good start, maybe if enough people ask for 30 days they might comply some day.
But I do love that feature!
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bkmunroe
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posted on May 22, 2002 02:29:50 PM new
I thought the purpose of the refund option was to allow the seller to refund an incorrect or duplicate payment without incurring fees.
For example, if a buyer sends a check for the winning bid, but forgets the S&H charge, he has to send another check. So he has to swallow the additional expense of sending another check. However, if he sends the 2 payments by PayPal, the seller gets stuck paying 2 fees. It's not fair for the seller to pay for the buyer's mistake.
In the case of returned merchandise, I don't see why PayPal should refund the fees. They did their job. If the buyer returns the merchandise because he changed his mind, the seller should refund the purchase price less the fees. If the merchandise was returned because it was misdescribed then the seller refunds the full purchase price and swallows the fees since it was his mistake.
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paypaldamon
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posted on May 22, 2002 03:32:22 PM new
Hi,
Thanks for your feedback. We are glad to hear that you like the change to the feature.
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stopwhining
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posted on May 23, 2002 10:49:19 AM new
i thought this button was originally suggested and implemented by sellers who said buyers sent wrong payment or intl buyers did not read terms that seller do not want to accept paypal as there is no seller protection for intl transactions.
but may be paypal figures this is cheaper than squabbles which result in chargeback,lockup,putting more strain on their customer service?
personally unless the seller is napping in front of the pc or away on a fishing trip,it does not take 30 days to know if you dont want to accept the payment.
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mrfoxy76
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posted on May 23, 2002 11:06:13 AM new
stopwhinning use some common sense this button can be used for a large range of reasons.
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bidsbids
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posted on May 24, 2002 08:36:52 AM new
I wish they had an accept/refuse button on all sellers transactions like PayDirect. If a buyer accidently sends the wrong amount or a set of double payments the seller can refuse the transaction and leave a message as to why it was refused. It's a nice feature.
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Coonr
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posted on May 25, 2002 07:17:38 PM new
bidsbids,
It is like the accept/refuse button on PayDirect. If a buyer accidently sends the wrong amount or a set of double payments the seller can refund the transaction and leave a message as to why it was refunded. It's a nice feature.
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