posted on October 14, 2000 10:55:21 AM new
I have a customer who has retracted 5 bids in the past week, 13 in the past month and 25 in the past 6 months.
How many retractions are considered too many? When do you report it to safe harbor?
posted on October 14, 2000 11:19:40 AM new
I've seen a bidder that had 40 bid retractions in less than a month. While that was too many by my standards Safe Harbor had no problem with it.
If the bid retractions are being posted it means they know about them, they are in a database that can be tracked. I'd love an reason why action wasn't automatic.
posted on October 14, 2000 11:25:14 AM new
I saw a bidder with 72 retractions a few weeks ago. I e-mailed Safe Harbor, and the response said that they'd issued a warning. No suspension or anything though.
posted on October 14, 2000 11:35:53 AM new
One bid retraction is too many if it's on one of my auctions.
I had one very late retraction a couple of days ago and did complain to Safeharbor. The bidder had seven retractions in the last week. I also sent an e-mail to the retractor explaining why it isn't a good thing to do and pointed them to the ebay page on bid retractions. The bidder was new to eBay and wrote back apologizing for their retraction.
Safe Harbor responded within 2 hours with the following e-mail:
Hello,
Thank you for taking the time to contact us with this information.
I have reviewed the information that you have provided and wanted to let you know that the member has been warned against any future occurrence of this type of activity.
I would like to thank you for your help in keeping eBay a fun and safe place to trade.
posted on October 14, 2000 12:22:38 PM new
I would report any unreasonable bid retraction to safe harbor. eBay does not care how many retraction over whatever period until someone reports the violation.
I have report a bid retraction on my auction to ebay. This user has 43 bid retraction in 6 month. ebay issued a warning and this:
===================================
Most "first offenses" at eBay are met with a warning and education.
This is to ensure that members of our community are fully aware of the
rules and regulations on our site. The first time a member is reported
is considered to be the first offense and therefore this member was
warned.
Any future activity of the same type will receive a stronger sanction.
====================================
Please report all unreasonable bid retractions to ebay, otherwise they will be doing more and more damages.
posted on October 14, 2000 08:38:31 PM new
I reported a bidder for 20 retractions, and they received a warning. A week later the same bidder retracted another 20.
I sent a reply to safeharbor so that the safeharbor number would show up. I also but the safeharbor's name so it would get directed to the same person.
I received an email from the same person from safeharbor thanking me, and that the bidder was warned a second time. I was told that if the bidder retracted bids again it would be a suspension.
posted on October 15, 2000 04:28:08 PM new
On one hand, I feel that bid retractions should not be allowed. If one bids, one honors it, and if they misbid, they should learn the hard way.
On the other hand, I can see honest mistakes happening.
If they're going to allow retractions, these are the rules I'd suggest:
1) In any twelve-month period, two bid retractions will be allowed.
2) Over the lifetime of an account, a single period of twenty-four hours will be allowed in which any number of bids can be retracted.
3) Any retractions beyond this will result in one negative per excess retraction, to be assigned automatically by the system.
4) Excessive negatives will be subject to the standard -4 rule.
#2 is to undo the damage of a kid making bids, being drunk, that sort of thing. This condition would only be allowed once.
Does this example make sense? (Not that anyone official is watching. )
This should be easy enough for a database to handle. Even without the above rules, it should be easy right now for a database to at least generate a list of excessive retractors.
Safeharbor could easily watch this stuff if the eBay programmers would make a query report for them (although that may violate the whole tottering "venue" argument).
----
What's being done in the name of direct marketing nowadays is crazy.
The above are all just my opinions, except where I cite facts as such.
Oh, I am not dc9a320 anywhere except AW. Any others are not me.
Is eBay is changing from a world bazaar into a bizarre world?
posted on October 15, 2000 05:51:01 PM new
The other side of the coin (sort of...)
Not too long ago I had someone use a high bid and retraction to calculate a minimum bid to shill me on a set of 3 items. MY bids were out of there, pronto. IMHO, my 3 bid retractions were completely justified.
