posted on June 4, 2006 12:15:21 PM new
One time I had a jacket altered but couldn't get down to the mall to pick it up. The saleswoman dropped it by my house on her way home that evening.
posted on June 5, 2006 09:22:01 PM newNo return, no refund! It's that simple.
Wayne, I'm shocked, positively shocked.
Where's the ol' Pillsbury Dough Boy softie you were when you first started selling on eBay? I used to rag on you for being too nice.
Anyway, I agree with every word you wrote. Adele is doing a disservice (a very minor one-time disservice) to the rest of us by caving on a partial refund, just to maintain a meaningless 100% feedback percentage.
It makes life harder for the rest of us but just think how stunned, shocked and amazed little Miss It Grew On Me will be when the next seller tells her to go pound sand.
posted on June 5, 2006 10:08:59 PM new
Fluff, some one had to fill-in during your absence. We all now gracefully return our power of deadly honesty back to you.
Wow, I guess it has been almost 4 years ago now that you heaped a healthy amount of critcism for my bowing to every demanding customer?
I was a newbie and feared a negative if I didn't cater to every customer's request - no matter how ridiculous. I even remember the crazy Llama lady from Washington who complained that I sent her an "old" mug made in the early 1900s. I refunded her $10.00 payment so she wouldn't neg me...
I guess all of that changed when a lawyer from Chicago gave me my first neg because I blocked him from buying from us again. He complained about an item we had on consignment - and wrote us a few e-mails - and each and every reply got caught in his spam filtering. He finally found them, then blamed us for his inability to see them earlier. That wasn't the last straw though. That came when he sent the item back (for which he was receiving a full refund - we would take it out of the consignor's cut). He included a nasty note, demanding his refund. We refunded and then blocked him. Afterall, why would I want more of his crap?
The next one came when a woman complained that we didn't indicate the maker of each component in a 5 piece manicure set - but she's a little whacked anyway, because she's apparently purchased about 9 different manicure sets in the week that she purchased the one we sold her.
So, we're just as fair today as we were when we started selling... But, now we don't mind being a bit firmer in our "requests" for returns.
And, now I even have the 125-character feedback link from the asian eBay site (instead of the 80 or so on the US site) so I can explain more in any return negatives that we have the opportunity to provide - so that sweeten the revenge a bit, too.
So, with a little more experience under our belt and we're just as cynical as those who've blazed the merchant trails ahead of us.
Wayne
Never explain -- Your friends do not need it and your enemies will not believe you anyway.
~ Elbert Hubbard
posted on June 6, 2006 08:30:40 PM new
Glad to hear it worked out to your satisfaction. But also agree with Wayne. Don't do it again. It only will encourage others to whine for a partial refund, on everything.
[ edited by agitprop on Jun 6, 2006 09:12 PM ]