ltlcrafty1
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posted on July 19, 2002 05:46:57 PM new
Those who read this board with any regularity know that about 9 - 10 months ago, I asked PayPalDamon a (seemingly) simple question. "Why can't a user close a restricted account?" And "Where does is say this in the Terms of Service?"
Damon has chosen to ignore me for some time now, then yesterday, he comes back with this reply (in another thread):
"Hi ltlcrafty1,
A restricted account is in a status of investigation. This is in our User Agreement.
You may not use closure of your account as a means of evading investigation - if an investigation is pending at the time you close your account, PayPal may continue to hold your funds for up to 180 days as appropriate to protect PayPal against the risk of reversals. If you are later determined to be entitled to some or all of the funds in dispute, PayPal will make an additional payment of those funds to you. You will remain liable for all obligations related to your account even after such account is closed."
Now Damon, come on. I know you're smarter than this. #1 - You know full well that not every restricted account is "under investigation". What about the accounts where PayPal has completed the investigation, but the restriction has not been lifted? Or my own personal experience - there was no investigation to be done. No one was owed any money. And yet while my account was restricted, your system would not allow me to close my account.
#2 - You typed the words yourself (Do you even read what you copy and paste)? ... If an investigation is pending AT THE TIME YOU CLOSE YOUR ACCOUNT... This implies that I am still able to close my account even if it IS under investigation!
And regarding "...you may not use closure of your account as a means of evading investigation". Not everyone who has a restricted account is trying to 'evade your investigation'. Many of us are just pissed off and don't want to be your customers anymore... but your system doesn't even let us do that!
Damon - really - the rest of us may not have been named employee of the month, but you don't have to treat us like a bunch of idiots! Now will you please answer my question with some degree of honesty and common sense? Where does it say that a user cannot close a restricted account?
[ edited by ltlcrafty1 on Jul 19, 2002 05:49 PM ]
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thchaser200
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posted on July 23, 2002 08:14:00 AM new
Please answer the question
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ltlcrafty1
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posted on August 1, 2002 10:40:10 AM new
Well Damon;
I'm still waiting for a logical, accurate answer to my original question. And now in addition to that - you've raised another point with your irresponsible reply.
Why would you say that 'all restricted accounts are under investigation?' I've seen numerous posts from people stating that they had received notice that paypal had completed their investigation - but until they fax the required documentation - the restriction will not be lifted.
Unless, of course you can show me in your terms of service where it says that a restricted account is always under investigation.
I am not being hostile. I'm just being insistent that I deserve an answer that is correct. I do not think you can give me one (at least not without proving that paypal violates it's own terms of service).
If you cannot provide me an accurate response, will you please refer me to someone that can? Thank You.
[ edited by ltlcrafty1 on Aug 1, 2002 10:46 AM ]
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club1man
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posted on August 1, 2002 12:51:38 PM new
I believe your being ignored.
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ltlcrafty1
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posted on August 1, 2002 04:10:13 PM new
Really?! LOL. Hmmmmm. I wonder why? I'm not being hostile, am I Stoney? Unless Damon considers someone requiring more than a B.S. answer to be hostile. (And anything's possible in that regard, as we've all seen).
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club1man
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posted on August 2, 2002 01:58:19 PM new
Some good reading. Maybe ebay is no better than paypal http://www.business2.com/articles/mag/0,,42194,FF.html?ref=ss_EBAY_PYPL_42194
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ltlcrafty1
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posted on August 8, 2002 11:47:01 AM new
Damon -
I'm going to bump this up one more time. If you choose to continue to ignore me and/or the questions I've asked, the next copy will go to a few media contacts I've been able to gather, as well as the people that run your company. Think I'm bluffing? Try me... You'll find the biggest difference between you and I. I'm speaking the truth.
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club1man
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posted on August 8, 2002 01:18:27 PM new
DO IT
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tomwiii
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posted on August 18, 2002 10:01:46 PM new
GAL...losers!
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ljart53
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posted on September 2, 2002 03:57:01 AM new
Really read the part I have put asterics around. If you have had any transactions they will hold onto that amount of money up to 180 days, in case you have any chargebacks. "Withdrawal Limits" Even if you do not have a chargeback they still can hold your money and do. You can bet they are making a killing on all those funds they tie up.
________________________________________
Closing Your Account. You may close your account at any time by clicking the "Close Account" link in your Profile on the PayPal website. Upon closure of an account, any pending transactions will be cancelled.
*Any funds that we are holding in custody for you at the time of closure, less any applicable fees, will be paid to you by check, assuming all withdrawal related authentication requirements have been fulfilled (for example, you may not use closure of your account as a means of evading withdrawal limits on new Unverified users)*.
You may not use closure of your account as a means of evading investigation - if an investigation is pending at the time you close your account, PayPal may continue to hold your funds for up to 180 days as appropriate to protect PayPal against the risk of reversals. If you are later determined to be entitled to some or all of the funds in dispute, PayPal will make an additional payment of those funds to you. You will remain liable for all obligations related to your account even after such account is closed.
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Coonr
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posted on September 2, 2002 08:39:55 AM new
If you have had any transactions they will hold onto that amount of money up to 180 days, in case you have any chargebacks.
Why do you continue to post FALSE information?
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ljart53
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posted on September 2, 2002 03:58:06 PM new
*Any funds that we are holding in custody for you at the time of closure, less any applicable fees, will be paid to you by check, assuming all withdrawal related authentication requirements have been fulfilled (for example, you may not use closure of your account as a means of evading withdrawal limits on new Unverified users)*.
Then explain this statement to me and why it proceeds any verbage about an account under investigation?
(for example, you may not use closure of your account as a means of evading withdrawal limits on new Unverified users)*.
I will believe I am wrong if Damon publicly says I am wrong. At least he admits he works for PAYPAL.
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club1man
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posted on September 2, 2002 04:19:25 PM new
Remember that most legitimate companies have terms of service(TOS). PAYPONZI has TOUOD terms of use of the day. When you wake up tomorrow they'll probably be different. The archives shows about 200 changes in 2 yrs.
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ljart53
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posted on September 2, 2002 05:01:28 PM new
Maybe someone should compile a leaflet of what people should be aware of when they sign up with companies like PAYPAL and put them up for auction on EBAY. There was sure a lot of things we became aware of after the fact, like them changing the terms all the time. Two or three dollars, postage included, sell thousands. I would have bought something like that if I had seen it.
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Coonr
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posted on September 2, 2002 05:04:55 PM new
I am not sure what you dont understand. You said, "If you have had any transactions they will hold onto that amount of money up to 180 days" You quote does NOT say that.
Naturally if fraud is suspected they will hold funds till the investigation is complete. Further, you cannot use account closure to circumvent the limits imposed on witdrawls to unverified accounts. (Its called anti fraud.)
Are you gonna believe Damon when he tells you I don't work for PayPal?
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ljart53
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posted on September 2, 2002 05:35:44 PM new
After reading a response for club1man about you on another post, he convinced me that no company that had enough moxey to become established at all, could possibly be crazy enough to employ someone like you.
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Coonr
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posted on September 2, 2002 07:39:11 PM new
ljart53, You realy need to find a more credible source if your going to believe what you read on the net.
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club1man
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posted on September 2, 2002 08:20:58 PM new
Credibility sure, tell us about how you try to intimidate anyone who talks against PAYPONZI. How many honest hard working people have complained and you avoid the subject and attack them personally, even to the point of getting suspended from posting.
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Coonr
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posted on September 3, 2002 05:54:04 AM new
Only if asking questions is intimidating. Stoney I really like that new picture of you.
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litlcrafty1
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posted on September 3, 2002 09:48:52 AM new
Only if asking questions is intimidating.
Asking them questions... calling them liars... what's the difference? LOL
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