posted on June 1, 2012 06:36:19 PM new
I filed an USPS claim online recently.
Then I received 2 letters from the post office which handled these online claims.
One of the letters asked me to show the post office the damaged item.
I did,and the postal clerk
agreed the item is damaged but she does not know what to do next?
Neither do I ,as the letter did not say what either one of us should do?
So she took out a post office stamp and stamped the letters.
i came home and mailed both stamoed letters to the post office claim dept in Missouri .
Then I went online and found out the postal clerk should fill out a form PS2856.
Does any of you have experienced this situation,does your local post office know there is a form they need to fill out?
[ edited by lostmymojo on Jun 1, 2012 06:37 PM ]
posted on June 4, 2012 07:40:07 AM new
Looks like you found a postal worker who didn't know what they were doing and didn't bother to find out.
I would print the form if it is available online, complete what you can, and take it back. It is frustrating to have to go back to a post office and stand in line to submit a form, but you should get that form in quickly otherwise whomever reviews the process will just deny the claim which makes it more difficult to have them reopen the claim.
It is a government entity. On one hand it is obnoxious to jump through all the beaurocratic hoops to get it done, on the other hand, they document everything so there is accountability.
posted on June 4, 2012 08:38:31 AM new
I am afraid this is not a form you and I can print,it is for the USPS worker to fill out,he has to get it from his office.
In defense of the poor USSP front desk clerk,they are not Harvard MBA or any college graduate,how do you expect them to learn all these New Age stuff?
posted on June 5, 2012 01:00:05 PM new
I have only had to file a claim one time, but our tiny local rural post office had the form. I did, however, have to trek into the main post office to file it.
Jane
posted on June 5, 2012 01:43:23 PM new
why cant you just file the claim at the rural office?
The second letter they sent me is really more for the shipper who returned the item,asking for proof of shipping and insurance-receipt of postage paid,express mail label .
Now I would not have the cash register receip of how much the shipper paid for postage,DC and insurance,but I do have the envelope which shows the postage,DC slip and insurance slip.
Now,what if it is a big item,and shipped in a big box,do you rip the part of the carton off?
or do you ask the shipper to mail you the cash receipt,not everyone keeps the receipt?
posted on June 6, 2012 05:37:29 AM new
You have been in the business long enough to know the PO isn't going to take your word for anything. They want something with a number on it otherwise you maybe sol.
posted on June 6, 2012 07:49:49 AM new
I sent them the envelope with shows the postage stamp,the DC and the insurance slip all glued to the envelope.
I did the same last time and I got my claim approved.
But experience tells me this is a lot of work to file a claim,if the seller/shipper has to find the cash receipt and mail it to the buyer and the buyer has to run to the post office and shows the damage.
Why file a claim online then/Why not like Shag suggested,print out the forms and take everything to the post office like the old way?
Private insurer is not any easier,they want to see email correspondence,picture of damaged item and third party evaluation.
