posted on December 28, 2011 09:53:55 AM new
I think eBay would like everyone to offer a 30 day return policy. It appears if you offer some sort of policy they are happy. I opt for no return policy and get their little suggestion window about how return policies increase sales blah, blah..
posted on December 28, 2011 11:07:45 AM new
no one has said ,but i was thinking it was jan.1
the problem with no returns is it will increase negs,
there are always people that will be unhappy,no what the policy
i just gave a full refund then told a dishonest buyer ,to keep the item ,then gave additional money to get a neg removed,
does ebay care ,h... no
posted on December 28, 2011 01:18:48 PM new
I cant think of anything which will take the buyer 30 days to make up her mind if she wants to keep the item or return the item?
Unless she is reselling your item and it did not sell?
GIven the fact many Ebay items are used and the packing is not the best,there will be cases where the item would be damaged in transit.
I have someone who actually bent the item to fit the box!
*
posted on December 29, 2011 10:33:36 AM new
Looks like eBay is only offering return suggestions. They are 14 days and 30 is better. Based on those numbers sellers who qualify get some additional perks like having there auctions better positioned on ebay and google searches. Certainly a benefit that could be worth while or not. A seller using these suggestions should be prepared to give out refunds. It would be too time consuming to fight to keep the money.
I doubt if a no returns policy would result in more negs the buyer can still file a claim with eBay and win. I think an NRP might scare away a few bidders hopefully the ones you don't want anyway.
posted on December 29, 2011 02:55:51 PM new
Another problem is that many Ebay sellers work alone ,processing returns would just add to the work load.
*
posted on January 2, 2012 02:33:54 PM new
here is the answer to my question....
In early 2012, for new listings and items being relisted, the refund methods “Merchandise credit” and “Exchange” will be retired. You’ll be able to select from “Money back,” “Money back or exchange,” or “no returns accepted”.
Also beginning early next year, for new listings and items being relisted, the 3- and 7-day options will be retired. You’ll be able to select from 14 days, 30 days, 60 days, or “no returns accepted.”
As always, even if you specify “no returns accepted,” buyers may still return these items if they don’t match the item description and the buyer files an eBay Buyer Protection case
posted on January 2, 2012 03:59:02 PM new
... even if you specify “no returns accepted,” buyers may still return these items if they don’t match the item description and the buyer files an eBay Buyer Protection case"
The one word that sticks out here is "and" in the sentence. Again, this determination is strictly up to the buyer. If you list something and they don't like it, they can give any reason under the sun to claim Item Not As Described.
I have always had two concerns with the INAD policy.
1) Buyers who switch the item with their defective item.
2) Buyers who use the item for their event and then want to return it.
These are all very real possibilities that have happened to us.
I have been subjected to fraud from a buyer who bought a new camera from me. I had bought several on a blowout sale. He switched his camera and claimed the one I sent was defective. Those who ask how could I tell... chain your camera up to a car bumper or bike and drag it down the road, then roll it in the dirt, and for good measure wipe a bunch of auto grease on it. Exchange the plastic serial number plate from one camera to the other and screw it on too tight so that the plastic cracks. Then put it in a different box, keep all of the accessories you want, and then return it to the seller. Ebay has no means to verify their claim, the buyer gets a refund and continues to buy and sell on eBay even when the seller files a police report for fraud.
Second, the "rent to return" buyer. This is less likely to happen online, but is not difficult to pull off. Classic examples of people who do this are interior designers, real estate agents, photography prop producers, and film producers. They want a certain look for their set, when they are finished they want to return it for a refund. This is very well known in our business which one reason why antiques/collectible dealers generally do not accept returns.
posted on January 2, 2012 04:56:03 PM new
What about prom night evening gowns,jewelry and other accessories?
With used items,it is not too difficult to find fault,if they want to return your item,they will.
But Shag ,in your case I am surprised the buyer won,did you submit pictures of what you received and ask Ebay to compare it against what is in the auction>?
*
posted on January 5, 2012 11:43:10 AM new
Yes I sent them about 10 photos of it and the police report. The listing had stock photos of the camera since it was sealed in the box.
Ebay told me I should take photos of the actual item. First, that lowers the value and desirability of the item because it becomes an open box. Second, eBay ironically furnishes stock photos for these items. Remember when eBay used to pay sellers for providing stock images? Ebay rep then told me that they have no evidence that I didn't ship him the defective camera. I pointed out that I had sold several to other buyers, the serial numbers were sequential and all of the Serial Numbers were noted in the notes for each sold item(unseen by the buyer) in case I had a problem like this. Trust me, I took every precaution in this matter and still had a problem.
As I said, the buyer is also a seller who offers used car parts. He continues to sell on eBay today. Local police didn't want to take a report, but did because I made an issue of it. The police in his location said it was considered out of their jurisdiction because it was internet crime. eBay did nothing. So, the system that is supposed to work for us didn't bother at all.
posted on January 7, 2012 04:22:32 PM new
And good reasoning skills by eBay would have shown I sold 10 cameras to other buyers without this type of problem... and all of them had serial numbers that were in sequence and noted in My Ebay.
I can understand if I was selling one off. But this was 10 cameras to 10 different buyers. Keep in mind, this buyer didn't say it looked like it did when it arrived to me. He just claimed it wasn't functioning. I received stellar feedback from the other buyers.
So, by your suggestion, it is a catch-22. Sellers should now open the boxes for everything they sell to show the actual item.
Hmmm... that would go over like a lead balloon. How many buyers would be upset that their boxes were opened and claim that the item was not new? That is opening a whole new can of worms.
Imagine if you requested Best Buy to open the box they were shipping you and show you actual photos of the actual contents. That is what eBay is suggesting sellers do.
posted on January 7, 2012 05:14:50 PM new
But you are not BESTBUY.
Bestbuy buys from manufacturers direct while you find them thru a third party at a great price !
Bestbuy will open one box and show them as a sample.
I am not saying you should open each box from now on and take pictures,but nine out of ten are happy so what you do is quite right,there will always be bad apples and you just ran into one,one out of ten,I think you can live with it,you are a seasoned retailer.
The problem I see with you is that Ebay venue accomodates assorted sellers,the professional full time ones and the hobby sellers/part time sellers/stay at home sellers/weekend warriors,and those 166,000 rules stem from this situation that anyone,everyone can play,you are being treated like us,the non professionals who find items in dubious places,do not know enough of what we are selling and behave non professionally.
I wonder if Ebay will ever separate the two?
*
[ edited by hwahwa on Jan 8, 2012 11:24 AM ]
