posted on May 10, 2007 05:32:06 PM new
Todays mail from an NPB (27fb,96.6pos)
(cut&paste)
where the hell are the sweatpants i freaken paid you and you didnt send it ????????????
and then you give me an unpaid item dispute strike given you better answer me today
with what the hell is going on before i dispute the charge and get you kicked off paypal
my response:
Thank you for your inquiry.
In response to:
"where the hell are the sweatpants i freaken paid you".
After end of auction (no response day1), invoice sent(no response day3),payment reminder(no responseday5),npb warning(no responseday7),unpaid strike(day14), you THEN sent payment. Payment was received AFTER npb was filed & item was already relisted/sold/paid for & shipped to the PAYING winner. I had no idea that you paid as this auction was voided for lack of payment.
in response to:
"you better answer me today with what the hell is going on"
just did that
in response to:
"dispute the charge and get you kicked off paypal"
actually, I could just refund you the payment. If you'd like, go ahead with a dispute though. It won't get me 'kicked off paypal' (thanks for the threat) but it WILL take you over a month to see your money.
Thank you for your fine and courteous (although extremely late and rude) communication.
Best of luck to you in your future endeavors.
posted on May 10, 2007 09:48:37 PM new
I'm with Fluff on this one. You need to give a bit more time to allow a person to pay. Not that this guy is or isn't a deadbeat, but your time frame is way too short.
posted on May 10, 2007 10:06:18 PM new
"your time frame is way too short."
Stone why do you think Zoomin was jumping the gun? If I don't hear diddle from a low feedback buyer in 7 days I file an NPB too. I don't have any desire to deal with someone who is too lazy to send me an email and at least let me know that they intend to pay.
It sounds to me like Zoomin waited 14 days to relist.
Zoomin, love the reply but I agree with Fluffy. That line did not make sense unless you recieved payment after the dispute was closed.
posted on May 11, 2007 03:27:46 AM new
Sorry about the confusion!
There are a few 'roundabout ways' to pay through paypal that end up in my spam folder ~ the e-mails look different as well as the payment info.
The paypal notification went to spam.
After the npb was completed and fvf refunded, I took it off of my sold items list and put it in my void auctions (paid fees, no funds received) ~ my term was 'voided it', should've stated that better!
My auction state that payment is due within 5 days.
On any bidders with questionable feedback, I typically overcommunicate attempts for payment ~ the invoice, follow up reminder, then npb on day seven.
If it is an item I know will sell NOW, I relist immediately as this deadbeat already took so long the sco typically no longer has an eager underbidder.
Item resold with a buyitnow at a higher price, immediate payment.
Tired of deadbeats and flakes who make ME the bad guy!
Every unpaid strike I've filed has been well deserved.
posted on May 11, 2007 03:48:44 AM new
oh, I also forgot another 'suspicious' part ~ rather than respond to any of the invoices or npb filings, the bidder left me pos feedback for the item they never paid for or received. Left feedback for a dozen or so auctions at the same time, many that it was too soon to have been received.
Not to be exceedingly paranoid BUT that typically transalates to this 'newbie' being a reincarnate that has been around the block with another id ~ trying avoid/bury negs and have automatic pos fb reciprocated.
Also why I 'voided' the auction and moved on so quickly ~ didn't want to erroneously leave fb.
Ironic part:
I lost the pos fb they left me when I finished filing for fees!
A+++ Just as described Buyer: iii ( 28) Apr-25-07 14:24
Rating withdrawn by eBay
Buyer didn't respond to the Unpaid item notification for this transaction
[roll]
posted on May 11, 2007 05:32:46 AM new"There are a few 'roundabout ways' to pay through paypal that end up in my spam folder ~ the e-mails look different as well as the payment info.The paypal notification went to spam"
Just curious - it's the buyer's fault that payment notification went to YOUR spam folder? What "roundabout" paypal payment did he use? When was this payment made? Didn't the listing show the item "paid through PayPal"? Sounds to me like you weren't happy with the final price and wanted to cancel the transaction from the get-go. I hope you have refunded the payment. This guy smacks of "newby" - instead of overcommunicating threats and NPB's, maybe your first communication should be an offer to help walk him through ebay payments and answer any questions he might have.
-------------------------------------
posted on May 11, 2007 06:23:47 AM new
I have noticed more slow pays than usual. I think it is due to intermitten problems with Checkout and PayPal.
I sell in a category that typically does not have NPB's but this year I am averaging 2 to 3 a month.
Had a buyer yesterday contact me because when they tried to pay their ebay page showed the order had already been paid for. It did not show as paid on my eBay or PayPal. I finally had to walk them through the PayPal "items won" section to get the payment processed.
When I send a payment reminder I ask if they are having trouble using checkout.
Here is the unpaid item reminder I send -
You are the winning buyer for xxx
We hope everything is well with you. Have you forgotten about us? We have not received your payment for this item.
Your total is:
$30.25 per item
$ 0.00 insurance (optional)
$ 0.00 Sales discounts (-) or charges (+)
$ 2.85 shipping/handling
-----
$33.10= Total
SHIP TO: Buyer's name
Address (reminds them that I know who they are <g>
Please drop us an email and let us know if you have mailed a payment or are having trouble using your on-line payment method of choice.
Please note, if we do not hear from you within 7 days of your commitment to purchase, your item will be returned to stock and we will request a credit of the eBay fees paid on this listing.
Thank you again for your purchase.
Sincerely,
Dianna
posted on May 11, 2007 06:53:10 AM newThere are a few 'roundabout ways' to pay through paypal that end up in my spam folder ~ the e-mails look different as well as the payment info.
OK. Your original post makes much more sense to me now.
Just a word of advice, though: You can't rely on getting email notification of PayPal payments, which is why you should also check your PP account at least once a day to see what else has arrived or what action PayPal has taken that they *didn't* notify you about by email.
I think of it as 3 ways to keep abreast of PayPal: The paid link in your ended auction, going to PayPal directly to scan your in-box, and checking email. Lately some of the auction links have been saying "Payment is pending through PayPal" which makes it sound as if the payment was an eCheck, when it reality it was an instant payment.
posted on May 11, 2007 08:04:54 AM new"Just a word of advice, though: You can't rely on getting email notification of PayPal payments, which is why you should also check your PP account at least once a day to see what else has arrived or what action PayPal has taken that they *didn't* notify you about by email."
The above is very true...
If I have outstanding payments due, I log into PP 3X/day, because a number of times, I've received PAYMENT, but have NOT received NOTICE from PP...
Secondly, I allow folks great leeway on amount of time to pay me, JUST AS LONG AS THEY CONTACT ME!
If I hear NADA during that first 7 days, it's a good bet that I'm NOT going to receive payment...
posted on May 11, 2007 08:39:52 AM new
neglus:
I'm not sure how some payments are made that come through differently ~ no item number in title line or typical 'notification of payment received' ~ the first time I got it I thought it was a spoof and verified it through my paypal account.
As far as the price being not what I wanted, I list all of my items with no reserve and as satisfied if I only get one bid ~ I do the buyitnow option as there as some buyers who prefer the immediate gratification rather than waiting for an auction to end.
Payment was made 19 days after the auction ended, which is why it went unnoticed in my spam folder.
All of my items had been paid and auctions shut down for several days. The were no pending items of receivable under this selling id. Although I typically check my spam folder daily, it went a few days unnoticed. His fault it went to my spam folder? No. But he agreed to the auction terms of payment in five days, not two weeks and five days.
It was not checked off in my 'my ebay' since I had already deleted it ~ no reason to keep it in there when npb had been completed and item relisted and sold, especially when I figured this guy was flaking since he left positive feedback for an item he had never paid for or received!
I should refund his $$?
Maybe after I earn enough interest to cover the listing fees????????
This 'newbie' has completed at least 36 auctions under THIS id that I am aware of (36 comments), at least four of which were as a seller. Didn't feel it was someone who needed a hand to hold, more like an overactive bidder with buyers remorse.
He had more than enough opportunity to 'ask questions' and be walked through the procedure but NEVER responded to anything, including invoices with links to paypal.
ltRay:
Several glitches with paypal over the last few months~ I had two payments showing as pending in my eBaY that has no reason to 'pend' when checking on them in paypal (as fluffy mentioned) ~ not sure if those were the 'roundabout' payment methods ~ the payment notification looked normal.
I will find one of those funky notices in my old mail folder and post it ~ maybe someone here can tell why it looks different???
fluffy??? you probably have the most transactions???
posted on May 11, 2007 08:49:52 AM new
cant seem to copy the header of the 'funky roundabout payment' but it looks like a spoof or phishing type of mail because...
***title line was 'jeans'*** (yes, it was for a pair of jeans) and
***sending e-mail was from a personal mailbox***, not from paypal.
It also ***did NOT come to the address affiliated with the seller account*** but to another e-mail address that I have on file with paypal.
body of e-mail looked odd as well:
Dear V***,
A*** just sent you money with PayPal.
A*** is a Verified buyer.
----------------------------------------------------------------
-----------------------------------
Payment Details
-----------------------------------
Amount: $33.52 USD
Transaction ID: xxxxxxxx
Subject: Jeans
Message: Payment for xxxxxxxx. Thank you - Amy
View the details of this transaction online at:
https://www.paypal.com/us/vst/id=2RWxxxxx
----------------------------------------------------------------
-----------------------------------
A's CONFIRMED Address
-----------------------------------
A*******
(deleted for post but in e-mail!)
United States
----------------------------------------------------------------
Thank you for using PayPal!
The PayPal Team
Security Advisory: When you log in to your PayPal account, be sure to open up a new web browser (e.g. Internet Explorer or Netscape) and type in the PayPal URL to make sure you are on the real PayPal website.
For more information on protecting yourself from fraud, please review the Security Tips in our Security Center.
----------------------------------------------------------------
PROTECT YOUR PASSWORD
NEVER give your password to anyone, including PayPal employees. Protect yourself against fraudulent websites by opening a new web browser (e.g. Internet Explorer or Netscape) and typing in the PayPal URL every time you log in to your account.
----------------------------------------------------------------
----------------------------------------------------------------
PayPal Email ID PP274
Ever seen one of those or know what is different about it?
posted on May 11, 2007 09:37:55 AM new
Zoomin - I think those kinds of payments come when the buyer signs in to PayPal and clicks the "Send Money" tab and then doesn't indicate that it is for an ebay auction item. (signs of a newbie). The item would not show "Paid" in "My EBay" that way.
Yes you should refund his payment. You have no moral right to keep $33 to cover your listing fees. You got your FVF refund from ebay (or are you going to report the item paid to ebay and remove the strike?) You said you got more when you resold the item the second time - consider that paying your listing fees.
-------------------------------------
posted on May 11, 2007 09:46:10 AM new
I would have just responded to the buyer:
"Sorry, I didn't catch your paypal payment, but you had sent it to an email address I do not use, so I didn't get the payment notification. I had relisted, and have already mailed it to another bidder. I will refund your payment ASAP"
posted on May 11, 2007 09:55:26 AM new
"If you'd like, go ahead with a dispute though. It won't get me 'kicked off paypal' (thanks for the threat) but it WILL take you over a month to see your money."
I really don't understand why you would invite a PayPal claim into your life. Don't you have enough on your plate?
Any interest you gain to cover fees will be wiped out if the buyer files a claim. They will rule in her favor , as you have no proof of a refund or shipment, and you will lose an additional ten dollars.
posted on May 11, 2007 10:29:43 AM new
zippy:
funds are held once the buyer opens a claim, not from the time payment is recieved.
doesn't put anymore on my plate, I would just close the claim with a refund once the bidder opens it.
costs me nothing.
sthoemke:
yes, that would've been a better response.
I am tired of bidders getting pissed at a strike that THEY EARNED and found the e-mail offensive with all that hell and freakin talk. Bidders need to take responsibilities for their actions.
neglus:
I do not want the $33, however, I do not feel I should absorb the listing fee, gallery fee, and bin fee for this auction.
Am I going to remove the strike?
Why?
They did not pay within eBay's allotted timeframe of 14 days or to the terms they agreed to by paying within 5 days.
Do you feel I should absorb the fvf, too?
This bidder has won 20 auctions totalling over $4000 ~ wonder if the others were paid???
another flag:
Name on paypal payment and name on paypal ship to were both male and completely different.
E-mail address listed with eBaY different from e-mail paypal pmt came from.
If I could run a search by e-mail addresses (which eBaY no longer allows), I am pretty sure that I would find the paypal e-mail address to be affiliated with a NARU id or an id with significant negative feedback.
This was NOT a newbie.
They KNEW the implications of the strike as well as the paypal dispute terminology.
I have no problem with bidders who reincarnate themselves after learning from their mistakes but this one apparently did not learn.
and that leaving pos feedback?
nice try, french fry.
Call me jaded but that's what I see.
posted on May 11, 2007 01:14:41 PM newI do not want the $33, however, I do not feel I should absorb the listing fee, gallery fee, and bin fee for this auction.
Frankly, you don't get to keep those. This guy did pay and you are not supplying a product. In reality, you are commiting a crime. (Theft)
Again, your time frame simply is too short. Extend it a bit and you will complete more sales and have happier customers.
posted on May 11, 2007 01:51:11 PM new
Regardless of the ebay fees you have incurred, you need to refund the payment. Not doing so may give you a strike for Seller Non-Performance.
posted on May 11, 2007 04:29:02 PM new
I know I need to refund the payment.
I just feel like waiting 19 days to do it
You cannot enter a binding contract and then forego your part, crying wolf when the seller offers it to someone else.
'wait wait, I'll pay! don't say bad things about me and give me a strike! i'll do the right thing now!"
Sorry sweetpea.
Item sold.
I am not stealing.
I am w-a-i-t-i-n-g.
Nineteen days.
He will get back every penny invested in this auction, although he broke the contract he made with his binding bid.
Haven't even mentioned the thought of leaving him feedback........
posted on May 11, 2007 04:37:33 PM new
Maybe there's something wrong with me but my inclination would be to get the rude potential nutcase out of my hair as soon as possible.
It's just business. Crap happens when you sell on eBay. Why make it personal? He wins if you make it personal. He's got your goat now.
posted on May 11, 2007 04:50:05 PM new
"I'm just trying to disappear from his radar."
That's the best route to take, IMO.
I'm still waiting on a neg from my last nutcase. I'm sure it will be full of !!!!!! and CAPS!!! because that does seem to be the nutcase MO, doesn't it? Do you think they have to take a course in how to communicate as a nutcase once they are certified?
posted on May 11, 2007 05:08:31 PM new
I just got a money order on a DVD today after a month but the guy contacted me several times, so I just waited. He was a powerseller and I think the payment was lost in the mail but at least he can have it traced and get his money back on the first money order. I really have had very few NPB's lately.
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posted on May 18, 2007 07:25:27 PM new
the saga continues...
I went refund the paypal payment and got this on the paypal screen:
You cannot refund this payment because the recipient is currently unable to receive money.
Yes, the npb has become NARU but his paypal acct is blocked????
never saw that.
Maybe he flaked on a sale so his acct is blocked but wouldn't paypal still let the money in?
posted on May 19, 2007 09:11:51 PM new
May have been a stolen account and they didn't cover their 2 different names and ebay and Paypal got wind of it and if he spent over 4000$ that is a flag and he may have been threatening others too and got reported. Make sure you keep the reciept of the attempted return of the money in case they straighten his account out and he files a claim against you at least maybe you won't loose another $10.00 when he wins. Then again maybe PP will up and take the money out of your account if they are getting screwed around by this guy and all sorts of possiblilties show they -PP- will catch up with that money sooner or later.
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