Vintageads4u
|
posted on May 7, 2007 04:18:31 AM new
Here is a funny one. Had a NPB on a regular old $9.99 advertisement. Although I paid $1 in FVF when the item closed, I was only refunded $0.99 when the FVF was credited today at the end of the NPB process.
Ebay needs those pennies I guess! 
Beth
VintageAds4U
http://stores.ebay.com/vintageads4uonline?refid=store
|
eauctionmgnt
|
posted on May 7, 2007 05:20:13 AM new
I imagine those pennies add up to thousands if they do the same thing to others...
******************************
Vintage Paper Ads
http://www.vintagepaperads.com
|
ladyjewels2000
|
posted on May 7, 2007 07:12:14 AM new
Why don't you demand your other penny back. You will never get it but you will have made ebay work for it!!!
|
toasted36
|
posted on May 7, 2007 08:34:47 AM new
48 hours had a big show about things like that a few years back. Where grocery stores were charging just a penny here and there but making millions of extra dollars a year because if it.
|
jake
|
posted on May 7, 2007 08:38:29 AM new
It's the Enron method of bookkeeping.
|
sthoemke
|
posted on May 7, 2007 10:43:37 AM new
Make Live Help explain why ebay cheated you out of a penny, then post the chat log.
|
vintageads4u
|
posted on May 7, 2007 03:28:34 PM new
Ok, I will do it. This should be interesting.
Beth
VintageAds4U
http://stores.ebay.com/vintageads4uonline?refid=store
|
vintageads4u
|
posted on May 7, 2007 03:39:24 PM new
5:31:14 PM System
Initial Question/Comment: Billing
5:31:20 PM System
Thank you for contacting eBay Billing Support! Your feedback is important to us. Please take time at the end of this chat to fill out a brief survey letting us know how we did today.
5:31:20 PM System
You are successfully connected to eBay Billing Support. Please hold for the next available Billing Agent
5:31:40 PM System
Sara R. has joined this session!
5:31:40 PM System
Connected with Sara R.
5:31:44 PM Sara R.
Welcome to Billing Live Chat. My name is Sara. If you're a registered member, may I please start by having you confirm your User ID and first name?
5:31:50 PM vintageads4u
VintageAds4U...Beth
5:31:59 PM vintageads4u
Thank you. I have a question about this:
5:32:01 PM vintageads4u
Apr-12-07 15:37:19 PDT 1904 Ad Jackson Health Resort Dansville NY Hotel Travel
NPBname Final price: $9.95 (Store) 130048277396 Final Value Fee - Fixed Price $1.00
May-07-07 04:10:50 PDT 1904 Ad Jackson Health Resort Dansville NY Hotel Travel 130048277396 Final Value Fee - Fixed Price -$0.99
5:32:04 PM Sara R.
Hello Beth,
how may I help you today?
5:32:10 PM Sara R.
ok
5:32:40 PM vintageads4u
As you can see I had a NPB and was charged $1 FVF when she bought it but was only refunded .99 cents when you refunded the FVF to me. Just wondering about that.
5:33:00 PM Sara R.
I'd be happy to look into this for you!
5:33:04 PM Sara R.
Before we continue may I please get the following information registered on your eBay account:
full address (including city, state and zip code),
name (first and last)
phone number
and email address?
5:33:09 PM vintageads4u
Thank you
5:33:22 PM vintageads4u
MY ADDRESS
5:33:25 PM vintageads4u
Beth
5:33:34 PM vintageads4u
MY PHONE
5:33:39 PM vintageads4u
[email protected]
5:34:00 PM Sara R.
Thank you very much Beth!
5:34:04 PM Sara R.
One moment please.
5:34:06 PM vintageads4u
You bet
5:35:10 PM Sara R.
this looks like a rounding error actually.
5:35:15 PM Sara R.
I can credit the $0.01 if you like.
5:35:30 PM vintageads4u
Oh, sure, why not. Thank you
5:35:35 PM Sara R.
One moment please.
5:37:35 PM Sara R.
I have finished processing the credit. It should appear in your eBay account within 12 hours.
5:37:43 PM vintageads4u
Thank you and have a good evening.
Beth
Edited to remove bidders name
VintageAds4U
http://stores.ebay.com/vintageads4uonline?refid=store
[ edited by vintageads4u on May 9, 2007 09:23 AM ]
|
vintageads4u
|
posted on May 7, 2007 03:41:11 PM new
So...a rounding error.
Beth
VintageAds4U
http://stores.ebay.com/vintageads4uonline?refid=store
|
glassgrl
|
posted on May 7, 2007 04:36:07 PM new
LOL
that just makes you spew whatever you're drinking at the moment.
isn't that priceless????
1 cent here, 1 cent there........
Meg's vacation money?
|
merrie
|
posted on May 7, 2007 04:58:13 PM new
Rounding to 99 cents?? That's a new one.
|
eauctionmgnt
|
posted on May 7, 2007 05:26:16 PM new
Now, you know that they aren't calculating each FVF by hand. They use programming code to calculate it. Hence, the "rounding error" experienced by you is certainly spread throughout the entire eBay system... meaning that eBay is generating lots of extra income at the expense of unsuspecting sellers. Who's gonna notice $0.01 missing here or there. Who knows... maybe they even wrote some sort of code so that every x'th numbered FVF get's a penny deducted. I wouldn't put it past them.
It reminds me of a scam that our local grocery store recently ran. They put coca-cola on sale for $0.99, with a posted limit of 4 bottles. Yet, you take it to the register and only THREE bottles get the discount... the fourth rings up full price. After complaining to the service center (which took about 30 minutes, while our ice cream was melting), they credit the amount, and say "yeah", it's a computer error that we know about. Sure would be nice if they just FIXED it!
People shouldn't rely on automated systems TOO much, it's too easy to manipulate things like this.
******************************
Vintage Paper Ads
http://www.vintagepaperads.com
|
sthoemke
|
posted on May 8, 2007 11:35:35 AM new
Sounds like ebay rounds up for payments to them, and rounds down when it isn't in their favor. Millions of pennies add up.
|
roadsmith
|
posted on May 8, 2007 12:36:04 PM new
This is very interesting! I wish it could show up somewhere in national news. Friends ask me why I dislike eBay's management so much. It's just slimy little things like this that fry my grits.
_____________________
There is more to life than increasing its speed. --Mahatma Gandhi
|
glassgrl
|
posted on May 8, 2007 03:04:16 PM new
Beth - I think you ought to send it to Ina Steiner at Auctionbytes. I think she'd love it!
[email protected]
|
vintageads4u
|
posted on May 9, 2007 09:24:22 AM new
Ina put it on her blog.
Beth
VintageAds4U
http://stores.ebay.com/vintageads4uonline?refid=store
|
