posted on September 27, 2006 05:13:50 PM new
My girlfriend bid and won an auction.
The key words we were searching were; Hollister, Abercrombie, Aeropostale. It was a lot of 19 shirts. The pictures weren't great, so relied on the description. She stated they were hardly worn, many had tags still on them and there was only one shirt that had a very small stain that was hardly noticeable. She charged $20.00 to ship. (we understand that when she bid, we accepted that charge, regardless of actual amount)
The box arrives and is filled with very old worn out shirts. Many of them had stains, (the kind of stuff I would have thrown out)There was runs in the fabric of many of them. There was not 1 Hollister, not 1 Abercrombie and not one Aeropostale or American Eagle as the description had stated.
Cost to ship was $9.00.
My friend emailed her and stated her disappointment in that she did not get what she had bid on and requested a full refund.
The seller told her that she did not lie in her ad and that she should have looked at the pictures better. The clothes were stacked on top of each other and were not great. She did say that she would refund only the $11.00 she overcharged for the shipping.
Does she as a buyer have any recourse? She sent a money order.
Any and all advice would be appreciated.
posted on September 27, 2006 07:39:26 PM new
I'd take the $11 postage refund and be done with it. (give the shirts a good washing and salvage what you can). If you file a dispute first, you problably won't get anything.
posted on September 27, 2006 08:01:09 PM new
I would take the 11 dollars and chalk it up to experience.
Make sure to NEG this seller.
(If you have used Paypal,you may stand a better chance of winning,but you have to return the items )
posted on September 27, 2006 08:17:46 PM new
Yes, take the 11.00 & be glad to get it.
I opened a Not as Described dispute. Bought a caller ID that had a broken piece & was taped back together. Not a word of this was mentioned in the auction. Thought I'd win for sure.
posted on September 27, 2006 08:46:57 PM new
I had a disappointing buy this week from a deceptive but not fraudulant seller. Totally unexpected - he had 100% high feedback. I left a nasty neutral feedback and took it in the shorts. It was balanced by a lucky buy where I got some real steals. Ahh.. life on eBay!
posted on September 28, 2006 03:01:27 AM new
BBD, sounds like your friend is basically screwed. One more reason to always use your credit card through PayPal.
The key to winning PayPal disputes is use a credit card. PayPal knows that if they deny the claim all you have to do is file a claim with your credit card company.
As for what your friend can do, take the $11 and run and consider it an expensive lesson. But help her file an eBay complaint. Perhaps if more people reported dishonest sellers they would be kicked off ebay.
Every few years I have to learn all over again to not buy clothes with poor pictures on ebay.
I often wonder how the decent clothes sellers stay in business with so many bad sellers writing misleading auctions.
I guess I have been lucky. Only had a few nightmare purchases but was lucky in that I received all my money back.
Bought a gortex track suit that was described as "good condition". (Yep, the pics were fuzzy and hard to see.) It arrived covered in cigarette burns and had frayed cuffs. Definitely not something a seller could have missed.
I took multiple pictures of the suit and emailed them off to the seller. Asked her how she could even consider the cigarette burns as acceptable. Her response was "throw it away and I'll refund your money".
Bought a pair of NEW Reeboks. When they arrived it was obvious they had been worn. Both soles and insoles were dirty. The shoes were only slightly worn and I would not of complained if I thought I was buying used shoes, but seller stated they were new in both the item specs and the description.
Wrote to seller and included digital pictures of my complaint but received no reply. Filed a PayPAl claim. Seller did not reply so I won the dispute. And no, I did not send the shoes back. Seller lied to me and then ignored me, I did not feel obligated to spend MY money to give her the shoes back.
[ edited by LtRay on Sep 28, 2006 03:09 AM ]
posted on September 28, 2006 03:40:09 PM new
Thanks for your help. I think she is going to at least file with ebay and see if that gets her attention. We knew we were taking a chance with seller. She had 35 feedback all being positive. Girlfriend was taking my advice as she only just started using ebay.
I thought that would be enough history.
I can't believe how someone can have such a low standard in describing something and not being honest about what they are really selling. Do they honestly not realize how that effects their reputation and future auctions. Just burns me up, that someone would think it was ok to out right lie.
I'll let you know what happens.
1 out of 4 people are mentally unbalanced. Take a look at your 3 closest friends. If they seem alright, you're the one! - Kyle Stubbins, CMS