posted on May 24, 2006 04:50:44 PM new
This was posted at top of ebay store board: [email protected] View Listings | Report May-24-06 12:07 PDT
Hi everyone,
I wanted to take some time to respond to recent comments submitted by the eBay Stores Community and provide an update on Store Inventory in search.
First, I wanted to again thank everyone who has posted feedback to the petition thread and other Stores board threads, emailed comments to [email protected], and called the Stores Customer Support line. The Stores team and I have personally exchanged notes with many members on this board and appreciate the candid feedback on the recent changes to Store Inventory exposure in search and other eBay Stores matters. I also want to sincerely apologize that every time we make a change like this, it forces you to adjust your business plans. Our intention has never been to cause additional work for you.
I have stressed before and will underscore it again here that we are very thankful to have such an active and passionate Community who cares enough to take the time from their busy day to send us comments. Although we may not respond to every thread or post, please know that we are actively reading and documenting your comments.
We understand the frustration felt by those members who have seen a decline in sales since the change. For many members, the initial sales boost and the subsequent dip that accompanied the launch and removal of Store Inventory in search has been compounded by seasonal sales cycles. We understand that some of you are very upset by these factors that may be contributing to slower product sales. Please know that we are committed to growing your business and are actively looking at options to do just that.
This brings me to the next topic I’d like to discuss – providing additional exposure for Store Inventory in search beyond the current state today. As you know, we are currently working on finalizing the plan for testing other alternatives that provide additional visibility for Store Inventory in search. Although we are not yet able to release exact dates, we expect that we will begin testing a few different implementations with a small percentage of buyers over the next month or two. We will then compare the results from each test to the experience buyers have today when using the current search.
The testing will likely take a few months, and the implementation of the new search would happen thereafter. We apologize that we can't be more specific, but we are hoping that the new search will take effect before the holiday season. When we have more information to share, we will post to the eBay Stores discussion board.
In the meantime, I invite you to continue to submit your feedback via this board, the Stores team email ([email protected]) or Customer Support. I also hope you will join the monthly eBay Stores Brown Bag Lunch hosted on Wednesday, May 31 at 12:00 noon PST.
Sincerely,
Chris Tsakalakis
Vice President, Advanced Solutions
posted on May 24, 2006 06:06:53 PM new
I opened my store because I thought if you can't beat them join them. That was 3 weeks before they said they were changing back. I'm happy with my store but I could go either way. I think I would miss the store now.
posted on May 24, 2006 06:36:24 PM new
Luckily they did not roll it back on the UK site. : )
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People put their hand on the bible, and swear to uphold the constitution. They do not put their hand on the constitution, and swear to uphold the bible.
posted on May 27, 2006 08:59:40 AM new
this is the part that bugs me:
"we are hoping that the new search will take effect before the holiday season..."
a lot of discontent over on the eBay stores board over this announcement, with many people thinking they can't hang on until the holiday season for SIS improvements. since it only took a couple of days for eBay to wreck SIS, i don't really understand why it will take until the holidays to improve it.
actually, they are not even giving a timetable of the holidays, they are only saying they're "hoping" to improve the search. let's hope so!
