posted on September 24, 2001 06:48:36 AM new
Mailman came this morning with a snowglobe that I was expecting. He pointed out that it appeared broken. Box was wrapped in a plastic bag {by the Post Office} & the cardboard box was soaked. He told me he would take it back to the office, as if I wasn't home. He gave me his cell number & told me to call when I figure out the best way to handle it. The item cost me $76.00. Sixteen of it was shipping. I wrote the seller before payment was sent & asked if insurance was included. She said it was. The package did have an insurance slip attached. I haven't written to the seller yet, so I don't know what it was insured for. What is the best way to handle this? Should I refuse it & let them send it back to her? Go to the Post Office & pick it up? Since it's very noticible that it's broken, could I start the insurance claim right then? Or do I need the seller's insurance slip. Would I get back my shipping fees? I do have the money order receipt for her payment. Thanks for any help!
posted on September 24, 2001 08:13:41 AM new
Go to the Post Office and initiate a claim.
They will provide the form and after you have filled out your portion they will send it to the seller for the original mailing receipt and evidence of value.
The following is directly from USPS.com.
"Claims
If your insured, registered, COD, or Express Mail article is lost or damaged, you can file a claim for indemnity. Claim forms can be picked up at your local post office. You must present the packaging, mailing container, and the article(s) (if received) to the Postal Service for inspection when filing a claim for missing or damaged contents. When filing a claim, you will also need to provide certain documents such as the original mailing receipt and evidence of value. "
posted on September 24, 2001 08:40:54 AM new
if you pay 16 for shipping and it comes with an insurance slip (blue??) then it is insured .
you can go to the post office with all the said supporting documents,plus the original box and the snowglobe,submit the paperwork to the post office.
what is missing is the seller signature but usps would send her a copy to sign.
anything under 50 ,with signatures from both parties,you can get your money back at the usps on the spot but with over 50,it will take awhile ,could be months.
UPS has just lost a lawsuit on delaying paying claims and is punished to pay ten times the original claim anount plus more,but with us post office ,what can one do?
but wait and wait and wait.
make copies of your paperwork in case usps lost them
posted on September 24, 2001 11:28:36 AM new
Please...Please...Please contact the seller first. Like others have stated, she may have used private insurance. I use www.u-pic.com
(recently) and put in my EOA notices in CAPS
that all packages are insured through u-pic.
Post Office will not really care, unless the insurance was purchased through them.
Best of Luck.
