posted on October 13, 2000 02:29:47 PM
I had someone win 6 of my auctions and she was bidding on a 7th, 2 days away. I e-mailed her and told her I would hold off asking for payment until the 7th auction was over to see if she was the winning bidder and she was. Most of my items go in the 4-10 dollar range and I usually don't get crazy bids on my stuff. Well, she bid up two items so I decided not to charge her for shipping as a thank you.
I give her the total and she agreed and wanted 100.00 insurance. OK so far. I get an e-mail and confirmation from Bidpay that she sent me money and the amount was correct.
Until I saw her address - England! Well all my auctions state that I don't ship internationally and I had no clue where she was from and she certainly didn't volunteer it.
I called the PO to see what this was going to cost and it was under 3.00. This is fine with me. I go to the PO office and everything is OK until the clerk says I can't insure a letter package. It has to be boxed and it would cost close to 10.00 to ship. So I sent it air mail, letter package with no insurance for 2.20.
I figure I owe her 1.70 for insurance but I think it was rotten of her not to tell me she was from England when I told her I would pay the shipping.
So I guess my question is: should I have gone home again, repackaged the items and coughed up the 10.00 to have this shipped, insured?
posted on October 13, 2000 02:37:32 PM
If she was the one requesting insurance, I would have gone home and emailed her with a new shipping quote (using whatever shipping method was required in order to insure the item) and asked her how she wanted to proceed.
