posted on September 18, 2000 02:57:15 PM new
I signed up with propay. They only take Visa/MC but they will do foreign. They warn you right up front to know your customer because they have no way to verify non-US addresses, and a charge-back is $30.00
My first customer was in the Providenciales,Turks and Caicos Islands. No problem because I know him he is a previous customer. I tried entering his payment but the server timed out on me twice and said it did not go through. I called customer service and they said do it again but enter no address. And check your monthly statement and make sure the other 2 did not go through. The other 2 did not show so I di it again and got a good confirmation number and was happy. However 2 days later I checked to see if I was paid and they had put all 3 through.
The nice thing is that they took care of it very well with quick rational e-mails not canned responses and I was able to quickly let my customer know it was being corrected.
It is the real measure of an organization how they respond when things are NOT going well. These folks did fine.
posted on September 18, 2000 05:11:21 PM new
This brought a smile to me. My first experience with ProPay went much the same way as yours.
My client in Norway, whom I have done several deals with, got his transaction hung, and in talking to ProPay got the same advice - do it again.
He did, and only one seemingly 'went through' for sure posted only once to my account, but his credit card got hit twice.
ProPay customer service got it straight, it took a dozen three way mails, but they came through.
Several subsequent transactions have been flawless, until I tried to make a transfer to MY bank. That one is still in limbo, but I feel ok about ProPay, even after all that.
posted on September 18, 2000 05:25:10 PM new
Of course you will not receive a cenned response, it makes a lot of senste, why? because they have only 250 customers (lol) and ccnow.com have 1 million and a half and they don't charge you $30 for charge back and they accept visa/mastercard/amex/discover.
posted on September 18, 2000 05:49:37 PM new
ccnow can sure afford to miss a charge back fee at what is at? About 9% as I remember. I just could not justify that. Tell me more about what you like though - maybe you will convince me to pay that much if it is nice enough.
posted on September 18, 2000 06:04:09 PM new"Several subsequent transactions have been flawless, until I tried to make a transfer to MY bank. That one is still in limbo, but I feel ok about ProPay, even after all that."
I got a ProPay account in April, but have yet to use it. Isn't there also a 30 day float on the funds before they'll transfer them to your bank account? I know there was back in April, have they changed that?
