fabulousfinds
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posted on June 6, 2002 07:40:23 PM new
I have two separate sellers that I am having trouble with.
The first seller sent me an e-mail last week because I was the second highest bidder on an item and her high-bidder backed out. I was told I could purchase the item for what my bid was. I promptly sent her a Bidpay money order for this purchase.
Today, I get an e-mail from her saying she is returning my Bidpay money order to me with no explanation as to why. A money order with her name on it does me absolutely no good (as I explained to her). What can I do with it?! I also did not like the fact that she didn't even bother to explain why she was not selling me the item. To me, that is extremely bad business.
The second seller I am having a problem with was from a purchase I made on eBay last week. I paid immediately with Paypal. I finally sent her an e-mail yesterday because I had not received the item (and she was shipping it from less than 30 miles away). Today I get a response that the item had been damaged and that she was waiting to get some more of that item in stock. If this is true, why didn't she tell me this a week ago? She never informed me of a problem until I e-mailed her asking her where my item was.
What should I do in these situations? What do I do with a returned Bidpay money order that is not in my name? What do I do with the second seller and her "damaged merchandise". She never even offered me a refund.
All I can think of is that after purchasing over 250 items on eBay, it must be time to stop because two flakes in one week is enough.
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quickdraw29
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posted on June 6, 2002 07:55:31 PM new
You should be able to return the money order to the place you bought it and get your money back.
Sellers don't have to have great customer service, that is an option for the seller, and when buyers typically pay very little for nice items on ebay, it's not worth the time for most sellers {smart sellers like to be properly compensated for their time and labor}. So she decided to wait until you inquired, and if you didn't inquire she would save time, a logical choice considering the chance you would end up as a repeat customer are one in a million.
If it's more than a month you have the right to get a refund upon request, although enorceable action against a small seller is highly unlikely.
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fabulousfinds
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posted on June 6, 2002 07:56:44 PM new
How do I return a money order to Bidpay?
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fabulousfinds
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posted on June 6, 2002 08:01:23 PM new
Also, both of these sellers are eBay Power Sellers and I do not consider $300.00 for the one item to be insignificant.
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ok4leather
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posted on June 6, 2002 08:04:25 PM new
Just Write your name right above hers put a line thru her name and initial beside it then take it to your bank and deposit it into your account.your name is on it as the sender anyhow . Should have no trouble.
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quickdraw29
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posted on June 6, 2002 08:08:06 PM new
The Bidpay site has a help section, that answers all sorts of questions, but here's a clip for your's:
"If it already shows "approved" or "mailed", a cancellation can no longer be performed. If a cancellation is necessary after the money order has already been approved, the seller must either email us confirming their knowledge of the cancellation or return the money order so that we can refund the credit card."
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rarriffle
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posted on June 7, 2002 02:25:32 AM new
please do not judge us all by these 2 bad sellers.
the first should have informed you of why they could not sell you the item, or better yet, not offer it until they were sure they would sell to you. a contract is a contract.
the second should have emailed you about the delay as a matter of courtesy and not left you waiting for the arrival everyday.
there are still a lot of sellers who see you as a customer that should be treated as they would want to be treated.
the sellers you are dealing with are ones who will eventually fall by the wayside because customers will tire of that type of treatment.
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sn0bbish
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posted on June 7, 2002 03:56:45 AM new
i have somewhat of an experience like youve had with the 2nd seller. she stalled on sending me my item with excuses. saying she was going to ship it all together to save me on shipping ( i had won 3 of her auctions) well by the time i realized i was being yanked around i couldnt get my money back thru paypal because it was over 30 days. my fault to i guess but being a new bidder i didnt know this! =/ i do now.
i would pay close attention to teh amount of time she seems to be stalling for.
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kahml
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posted on June 7, 2002 05:32:24 AM new
The first seller sent me an e-mail last week because I was the second highest bidder on an item and her high-bidder backed out. I was told I could purchase the item for what my bid was. I promptly sent her a Bidpay money order for this purchase.
If you did not receive a "Personal Offer" from an eBay-issued e-mail and actually bid on the item (it is like a "Buy it Now" , the seller is violating eBay's rules by avoiding FVF.
You should also note that you cannot provide any feedback for an "off line" transaction.
If this should happen in the future, you might want to consider taking advantage of the system eBay has in place...
(Not that I'm eBay's biggest supporter, but the "Personal Offer" option does have its up-side.)
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curlectables
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posted on June 7, 2002 07:48:28 AM new
My personal opinion on the second problem- this seller is putting up something to sell that is NOT on hand. When the bid is made the item is ordered from the wholesaler. Then the seller waits until it arrives and sends it out. That way, no money is spent on an item that does not sell. My own wholesaler has been having that problem with some of its retailers and has posted a warning that this is illegal UNLESS stated in the auction. EBay is beginning to deal with sellers that try this too. I know I saw something a few weeks ago about this on their announcement site.
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jalleniii
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posted on June 7, 2002 08:10:59 AM new
>>>>>>Sellers don't have to have great customer service, that is an option for the seller, and when buyers typically pay very little for nice items on ebay, it's not worth the time for most sellers {smart sellers like to be properly compensated for their time and labor}. So she decided to wait until you inquired, and if you didn't inquire she would save time, a logical choice considering the chance you would end up as a repeat customer are one in a million<<<<<<
A seller using this mentality should not be selling merchandise to anyone, anywhere.
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clarksville
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posted on June 7, 2002 10:58:22 AM new
jalleniii A seller using this mentality should not be selling merchandise to anyone, anywhere.
Internet sellers and brick & mortar sellers have this attitude, more than one realizes.
We built this city, we built this city on rock an' roll
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quickdraw29
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posted on June 7, 2002 11:47:31 AM new
"A seller using this mentality should not be selling merchandise to anyone, anywhere."
According to what logic? Customer Service is a big drain on resourses, and especially on ebay there is nearly zero point of trying to keep repeat business if it's cheaper to obtain a new one. You may want to learn a little math before you criticsize me. Just because you may get more repeat business doesn't mean you are more profitable. Your mentality may drive you into bankrupsty.
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quickdraw29
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posted on June 7, 2002 11:58:36 AM new
If great customer service was required, where woud I do my shopping? There's lots of great stores where I shop and the service is less than stellar. That would suck if we only had stores with great customer service to choose from. Perhaps many buyers feel there is more to shopping than getting great service.
It is also up to the free market to decide who sticks around. That is the only reason some stores improve their service, not because morality dictates.
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jalleniii
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posted on June 7, 2002 12:31:50 PM new
Thank you for enlightening me on how to conduct customer service on eBay. Now I can offer crappy service because I can't waste my resources on some fool that will never buy from me again. Silly me, what was I thinking!
And thank you also for the math tips...you are such a smart and saavy business person.
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quickdraw29
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posted on June 7, 2002 01:59:27 PM new
I didn't dictate how anyone should conduct customer service. Everyone should decide for themselves what is best for their business.
Your sarcasm shows your failure to learn. In a changing world, that will be your first nail in your coffin. You can learn a lot from savvy and smart advice.
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KatyD
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posted on June 7, 2002 02:13:25 PM new
You can learn a lot from savvy and smart advice.
And hopefully you have learned by now that you will never get any of ^^this^^ form quickdraw. LOL! How he loves to troll!
KatyD
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quickdraw29
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posted on June 7, 2002 02:16:43 PM new
On the contrary, years of experience and research are worth its weight in gold. Continue to be arrogant at your own peril!
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KatyD
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posted on June 7, 2002 02:17:17 PM new
Lol! 
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quickdraw29
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posted on June 7, 2002 02:20:16 PM new
You spend more time LOL than thinking, and that is not funny, that is sad.
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KatyD
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posted on June 7, 2002 02:22:44 PM new
quickdraw also struggles with "last word syndrome". Poor thing! LOL!
KatyD
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quickdraw29
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posted on June 7, 2002 02:24:57 PM new
Obviously you are not intelligent enough to add to this thread. You come here and call me the troll, now really, who is the troll?
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quickdraw29
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posted on June 7, 2002 02:27:06 PM new
KatyD reminds me of those buyers we often talk about on these threads, they try to steal away our energy because they don't have any of their own.
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KatyD
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posted on June 7, 2002 02:34:02 PM new
Customer Service is a big drain on resourses, and especially on ebay there is nearly zero point of trying to keep repeat business if it's cheaper to obtain a new one.
I'm still LMAO at this troll post. This from somebody who thinks he has savvy and smart advice to offer. And then there's his "spelling problem". LOL!
KatyD
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quickdraw29
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posted on June 7, 2002 02:40:22 PM new
"I'm still LMAO at this troll post. This from somebody who thinks he has savvy and smart advice to offer. And then there's his "spelling problem". LOL!"
Wow, that is intelligent insight. Did you learn your debating skils in kindergarten?
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KatyD
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posted on June 7, 2002 02:41:43 PM new
Did you learn your debating skils in kindergarten?
LOL!
KatyD
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quickdraw29
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posted on June 7, 2002 02:43:31 PM new
Don't address me, address the thread! You won't be allowed to steal my time.
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KatyD
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posted on June 7, 2002 02:43:54 PM new
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quickdraw29
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posted on June 7, 2002 02:56:04 PM new
I reported the troll to the staff. The thread was interesting until she came along.
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jalleniii
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posted on June 7, 2002 03:58:27 PM new
QD,
My saracasm was pointed directly at you for a reason. You offered marginal advice to the OP and then stated your opinion as to why sellers offer poor customer service. I, in turn had my own opinion about sellers who operate in the fashion you described.
This off topic discussion would have been unnecessary had you not assumed that she bought great items for very little money from small sellers.
Please, start back up at the top and re-read the original post as well as your response.
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